Ordered the complimentary paint colour card & was delighted with what I received! Pigment dense, paint swatch palette of 132 shades, with quirky names and an intriguing story behind each. Extra points... See more
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Review summary
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What people talk about most
Reviews shaping this summary
A small problem quickly solved thank you after sales team. Beautiful paint, colours are stunning very easy to apply, but so much better if you use correct undercoat first. I'm always asked what colou... See more
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Standard high street paints don't even come close to the quality of Farrow & Ball. I used the shade Mizzle on my walls and woodwork, and the application was effortless—it went on like silk. The depth... See more
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This company sells a massive range that can almost certainly meet anyone’s criteria when looking for colours! In the past I have always dithered over colour ranges but sometimes never fully liked my... See more
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Company details
About Farrow & Ball
Written by the company
What our customers say.
From expertly crafted paint and wallpaper to colour advice that inspires confidence, our customers tell us there’s plenty to love about Farrow & Ball.
Discover
- Richly pigmented, water-based paints
- Handcrafted wallpapers
- Expert Colour Consultancy
- Dedicated support from in-store experts
- Paint sample pots
- Free colour cards
What our customers say
Read our reviews to see why customers choose Farrow & Ball.
Contact info
Uddens Estate, BH21 7NL, Wimborne, United Kingdom
- +44 1202 876141
- CustomerServices@Farrow-Ball.com
- farrow-ball.com
4.4
Excellent
18K reviews
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really happy with the quality
Bought a couple of casual shirts and a pair of relaxed trousers. The clothes have the kind of quality I would expect from places like H&M or Zara which is what I was looking for. Nothing felt flimsy when I opened the package. I have worn all three pieces already.
August 1, 2026
Unprompted review
Great paint, late delivery
I was able to order the paint I required from the website. However, the delivery courier gave me a 4 hour window saying that a signature would be required, so I had to wait in from 9.30-1.30 and was still 1hr 10 minutes late.
September 7, 2026
Unprompted review
Pots arrived leaking badly and stuck to…
Pots arrived leaking badly and stuck to packaging. Impossible to identify colours and could not be used
September 7, 2026
Unprompted review
May use AI-assist with repliesRead more
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Reply from Farrow & Ball
Thank you for your review.
Dear Terry, we are delighted to hear that you love the paint and appreciate your feedback!
We understand that quality comes at a cost, but we're pleased that you feel the product has delivered on performance.
Thank you for choosing Farrow & Ball.
Best wishes, Giselle
The only part of my order that has been…
The only part of my order that has been delivered is a swatch for which they charge £3! (other cos do swatches for free). They have debited my account for >£200 but not delivered the rest of the order. Shocking company. If I could give zero stars I would
September 3, 2026
Unprompted review
Reply from Farrow & Ball
Dear Fiona,
Thank you for your feedback. We're very sorry to hear about your experience and can appreciate how frustrating it must be to have only received part of your order whilst the remainder has not yet arrived. This is certainly not the level of service we aim to provide.
Please contact our Customer Relations Team directly with your order details by emailing customerrelations@farrow-ball.com and we will be happy to investigate this for you and provide an update.
Best wishes, Giselle
Excellent delivery
The package was extremely securely packed. Very pleased. Thank you.
September 2, 2026
Unprompted review
Reply from Farrow & Ball
Dear Lesley, thank you so much for taking the time yo leave your feedback, I am delighted that you are so happy with your delivery!
Warmest wishes, Giselle
Reply from Farrow & Ball
Dear Elizabeth, thank you for your kind words - we truly appreciate your feedback!
Best wishes, Giselle
Super quick delivery
September 2, 2026
Unprompted review
Reply from Farrow & Ball
Dear Massimo, I am delighted to hear that your order arrived with you so quickly!
Thank you for your feedback, best wishes, Giselle
Helpful samples
The samples were easy to order and they arrived promptly. I found them very useful to help me choose what would work best on the bland cream walls of my new house. Looking forward to having some colour on the walls
July 1, 2026
Unprompted review
Reply from Farrow & Ball
Dear Mrs Perry, I am delighted to hear that our samples were so helpful in finding just the right colours, please accept my sincere congratulations on the new home, how wonderful!
Warmest wishes, Giselle
I wouldn’t trust any other company
I wouldn’t trust any other company. They are the best to deal with.
August 27, 2026
Unprompted review
Reply from Farrow & Ball
This is just wonderful to read! I am delighted to hear we are your go to Paint Company.
Thank you so very much for taking the time to leave your review.
All the best
Gabrielle
The undercoat tin was very blown at the…
The undercoat tin was very blown at the bottom , sent an email asking if they could confirm that the paint would be ok, I have not received a reply so that is why I am only giving three stars
August 21, 2026
Unprompted review
Reply from Farrow & Ball
Thank you very much for getting in touch and I am very sorry to hear your order has arrived damaged. In general, if the tin has been bumped or knocked in transit, whilst the metal may dent a little, this will not impact the quality of the paint. That being said, it is important to us that you can seal and store the paint correctly. If you cannot or you wish to discuss this further with us, please do get in touch either by calling our Team on 01202 850240 or via email to customerrelations@farrow-ball.com
Kind regards
Gabrielle
Excellent Serice and paint
I always think the measure of an excellent company is how they deal when something goes wrong. I’m not sure how but when placing my order on line I ordered the wrong type of paint. I contacted customer service who were very helpful, I ordered the correct paint and they arranged for a pick up of the old paint, I already have the refund in my account. Could not ask for more.
August 11, 2026
Unprompted review
Reply from Farrow & Ball
Thank you so much for your kind words!I I am so glad the Team were on hand to put this right for you and get your project back on track.
Thank you so much for taking the time to share you review.
All the best
Gabrielle
Love the paint / disappointed with service and one unhelpful staff member. Date might not be exact. Can look up email history
Love the paint! Unfortunately, had great difficulty with a second order, I wound up taking five days to get to me.
Ordered on a Thursday - so I understand that it would have taken until Monday. But the tracking info showed the paint being in Texas, and then New Jersey. Finally arrived in a Tuesday.
The most disappointing part of my experience was that the person I spoke with at Farrow and Ball customer service was unwilling to try and help me.
She did not offer to locate the paint, or try to expedite the delivery, she seemed unfamiliar with how things work at F&B. I had 3 phone calls with her and was told to just wait a few more days.
This was problematic because had hired painters and the job got delayed for five days, I was compelled to pay an extra fee for their wait.
Prior to this experienced I had been so pleased with their overnight service and helpful conversations with friendly staff at F&B.
July 9, 2026
Unprompted review
Reply from Farrow & Ball
Thank you so very much for taking the time to leave your comments and I am so sorry to hear you had such a different experience this time round. This is certainly not what we want to hear for any of our valued customer.
I am pleased to hear your order has now arrived safely but if you wish to discuss this with us further, please do get in touch with us via email at customerrelations@farrow-ball.com
Kind regards
Gabrielle
Reply from Farrow & Ball
I am delighted to hear our Carrier Partners are delivering a great service.
Thank you very very much for taking the time to leave your review.
Kind regards
Gabrielle
Good delivery time and Product was well…
Good delivery time and Product was well packaged
July 24, 2026
Unprompted review
Reply from Farrow & Ball
This is great to hear! Thank you so very much for taking the time to let us know.
All the best
Gabrielle
Poor coverage
Poor coverage. Needed 4+ coats to cover a similar colour.
Beautiful colour not found elsewhere.
August 21, 2026
Unprompted review
Reply from Farrow & Ball
Thank you very much for taking the time to leave your comments and I whilst I am delighted to hear you love the colour, I am sorry to hear you did not get the coverage you expected. In general, we do say to use the F&B System, which is our primers along side our top coats but if you would like to get in touch, I am sure our Team can help work out what went wrong here. You can contact them by calling 01202 850240 or by emailing customerrelations@farrow-ball.com
All the best
Gabrielle
Peony wallpaper pattern issue
Peony wallpaper pattern issue
I ordered F&B peony wallpaper (all in one order as recommended). The lot numbers were in order, and the pattern did not line up. When the manufacturer was contacted about the issue, they said that while the pattern was misaligned, it was within their error tolerance, and they would not offer a refund or replacement. The wallpaper installer said that the issue would be very noticeable when it was on the wall. I'm super disappointed because I love the pattern, and I would not expect such terrible issues from a company claiming to have high quality products. Will not order from them ever again.
August 21, 2026
Unprompted review
Reply from Farrow & Ball
Thank you very much for taking the time to share your comments and I am very sorry for any disappointment. Due to the printing process, our papers may show minor irregularities which are indicative of the traditional printing methods and our team work hard to ensure these do not take anything away from the beauty of the paper, once hung.
Whilst I believe this matter has been discussed with our Customer Relations Team, if you wish to discuss this further, please do reach out to your dedicated Case Manager either by calling 01202 850240 or via email to customerrelations@farrow-ball.com
Kind regards
Gabrielle
Quality
Great paint but also what a fantastic ordering experience. Quick dispatch and delivery of one of F&B’s specialist finishes.
July 10, 2026
Unprompted review
Reply from Farrow & Ball
We are so pleased to hear that you had such a fantastic ordering experience and that you found what you were looking for in our specialist range.
Thank you for sharing your positive feedback!
Kind regards
Gabrielle
Customer Service
I have used Farrow & Ball paints for quite some time and been very impressed with the quality! However I recently ordered 2 paint swatches at £3.50 a piece which let’s be honest is a rip off. Anyway I received in the post just a colour card which I presuming is complimentary based on how expensive the products are. I emailed to explain and ask for the swatches to be sent as not in envelope. Today I get an email from thesis so called Customer Services Team to ask me for a photograph evidence of the covering letter. As I told them I received a colour card, like seriously u think I am in the habit of collecting duplicate colour cards. This is disappointing and have also had to delay my painter who was due this week.
August 25, 2026
Unprompted review
Reply from Farrow & Ball
Thank you for taking the time to share your comments and I am very sorry to hear about this. I can understand your frustration regarding the swatches and if you would like to discuss this further with a member of our team, please do get in touch either by calling 01202 850240 or by emailing customerrelations@farrow-ball.com
Kind regards
Gabrielle
Excellent transaction
Sent item quickly and it was exactly what I needed.
August 1, 2026
Unprompted review
Reply from Farrow & Ball
I am pleased to hear that your item arrived quickly and was exactly what you needed. Thank you for taking the time to share your positive experience!
All the best
Gabrielle
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