Dear Gillian. I am so very sorry to hear this and this is certainly not the experience we want for our valued customers. We try hard to ensure your order reaches you in the same perfect condition as it left our factory and I can only apologise this was not the case on this occasion. We would really like to put this right.

The quickest way to do this is to complete the online form on our website: https://www.farrow-ball.com/report-a-delivery-problem or you can contact the team by email deliveryandreturns@farrow-ball.com

Best wishes, Giselle