I called Fair Warrantee to look at extended warranties opportunities on a possible used car purchase. Dimitri answered and could not have been more helpful. He answered every question in a timely fas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication. Not too pushy but there for questions and offered a discount which was nice. Price was competitive to what the dealer offered but only having to wait 30 days instead of 60 on a hig... See more
Company replied
I received valuable coaching to correct a bad decision made at the dealer to purchase a premium extended warranty without doing my own research. I'm so glad I reached out because I wasn't sure how or... See more
Company replied
Ed Benes was super informative, straightforward, blunt, and real. I appreciated that he actually talked to me like a human being vs a sale. The coverage was also great because he didn’t try to sell me... See more
Company replied
Company details
- #1 of 9 best companies in Auto Market
- #16 of 43 best companies in Auto Insurance Agency
Written by the company
We’re on a mission to become the most trusted vehicle protection company in the world. As a tech-driven team, we’ve built a smarter, faster, and fairer way to keep drivers on the road, empowering them with seamless protection they can actually rely on. We are Fair.
30 Day Money Back Guarantee
30 days to change your mind, risk-free.
We stand behind every protection plan we sell. That’s why every Fair plan comes with a 30 day money-back guarantee. If you cancel within the first 30 days and haven’t filed a claim, we’ll refund you in full. No pressure. No hassle. Just a Fair start.
Contact info
221 W 10th Street 3rd Floor, 19801, Wilmington, United States
- 8888840644
- hello@fairwarranty.com
- fairwarranty.com
4.8
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchasing this warranty was easy and…
Purchasing this warranty was easy and less expensive by far from the dealer price.
July 20, 2026
Reply from Fair Warranty
Thank you for choosing Fair! We’re happy to hear getting coverage was quick, straightforward, and a better value than what was offered at the dealership. We appreciate your trust in us and are committed to making ownership a little easier every step of the way.
Purchase Completed
Purchased the warranty today from Fair Warranty through CarEdge. The process was easy, and Edward answered all of my questions.
July 18, 2026
Reply from Fair Warranty
Thank you for taking the time to leave us a review! We’re glad the process was simple and that Edward was able to answer all of your questions. We appreciate you trusting Fair with your vehicle protection!
Reply from Fair Warranty
Thank you for your kind words! We really appreciate you taking the time to share your experience. Providing patient, friendly support is something we strive for, and we’re glad our team could be there for you throughout the process. Thank you for choosing Fair!
Personal contact and prompt response…
Personal contact and prompt response from an actual person rather than an AI agent. Thorough explanation of process and contract. Competitive pricing and value.
July 11, 2026
Reply from Fair Warranty
Thank you for taking the time to share your experience. We’re glad our team could provide clear answers, personal support, and a thorough explanation of the coverage. We truly appreciate your trust in Fair and are grateful to have you with us.
Good communication, Great coverage terms
Good communication. Not too pushy but there for questions and offered a discount which was nice. Price was competitive to what the dealer offered but only having to wait 30 days instead of 60 on a high mileage used car with very reasonable exclusions sealed the deal!
July 8, 2026
Unprompted review
Reply from Fair Warranty
Thank you for your thoughtful review! We’re glad you felt supported throughout the process without ever feeling pressured. Finding the right coverage at a competitive price is important, and we’re happy we could provide an option that met your needs, especially with the shorter waiting period for your vehicle. We appreciate your trust and look forward to being there whenever you need us.
5 stars for buying and pricing options…
5 stars for buying and pricing options as a new customer. Use of warranty is not yet experienced. My car make and model is complex/expensive, and Fair Warranty offered best coverage and pricing vs competitors not even offering coverage. Hopefully, when I do need a repair, they continue the great customer service.
June 23, 2026
Reply from Fair Warranty
Thank you for the kind words and for choosing Fair. We’re glad we could provide coverage for your vehicle when other options were limited, and that you found our pricing competitive. While we hope you don’t need to use your coverage anytime soon, we’re here if you ever do. We appreciate your trust and look forward to being there when it matters.
Reply from Fair Warranty
Hello, thank you for taking the time to speak with us on the phone and share your experience. We appreciate the opportunity to better understand your concerns.
Your feedback is invaluable as we continue refining our service, and we’re committed to delivering the experience our customers deserve, it's what makes us continue to grow and become stronger.
Excellent Customer Service and Thorough Coverage Explanation
I had a great experience working with Dimitri at Fair Warranty. Before purchasing coverage for my 2020 Cadillac CT6, I had a long list of detailed questions about what would and would not be covered. Dimitri took the time to answer every question thoroughly and in writing, including coverage for advanced features like the CUE infotainment system, Surround Vision cameras, Super Cruise hardware, Magnetic Ride Control, radar sensors, and other electronic components.
I never felt pressured to purchase. Instead, I was encouraged to review the sample contract, ask questions, and make an informed decision. The Premium coverage, nationwide repair flexibility, OEM parts policy, roadside assistance, rental reimbursement, and 60-day money-back guarantee gave me confidence in my purchase.
While I hope I never need to file a claim, the customer service and transparency throughout the process have been excellent. If the claims experience is as good as the sales experience, I’ll be a very satisfied customer.
June 15, 2026
Reply from Fair Warranty
Thank you for taking the time to leave such a thoughtful review. We’re especially glad to hear that Dimitri took the time to answer all of your questions and helped you make an informed decision without any pressure. We believe purchasing coverage should come with clear information and confidence, not uncertainty. We truly appreciate you placing your trust in Fair, and while we hope you never need to use your coverage, we’ll be here to help if you ever do. Thanks again for choosing us, and welcome to the Fair family.
No issues Great Price
No issues. Great price. Coverage seems very good. Every time I have called, someone has answered quickly. Though I have not had any claims yet, I sincerely believe and expect things to go as advertised. I have absolutely no regrets buying this service.
June 17, 2026
Reply from Fair Warranty
Thank you for your thoughtful review. We’re honored you chose Fair for your vehicle protection. It’s great to hear you’ve found the coverage to be a good value and that our team has been responsive whenever you’ve reached out. We appreciate the confidence you’ve placed in us, and we’re committed to delivering the same dependable service if you ever need us. Thank you for being part of the Fair family.
Thought the price was acceptable for…
Thought the price was acceptable for the coverage provided. Also appreciated the discounted rate for paying upfront.
June 28, 2026
Reply from Fair Warranty
Thank you for the kind words. We built our pricing to be straightforward, so it means a lot to hear the coverage felt worth it and that the upfront discount worked out for you. If anything ever comes up down the road, we're here and happy to help.
Thank you for being with us.
Simple process for getting a quote
Simple process for getting a quote, making a payment, and activating the coverage!
June 27, 2026
Unprompted review
Reply from Fair Warranty
Thank you for sharing this. We worked hard to make getting a quote, paying, and activating coverage as simple and clear as possible, so it's great to hear it felt that way for you. If you ever need anything, we're just a call or message away. Thanks for trusting us with your coverage.
Easy to shop and get the best price for…
Easy to shop and get the best price for the warranty. Sales associate was excellent to get the best price and answer the questions.
June 25, 2026
Unprompted review
Reply from Fair Warranty
Thank you for taking the time to share this. We're glad the shopping experience was easy and that you found the right price for your coverage. Thanks for choosing us.
Great- no disappointments
Great! From initial contact, then reviewing my all options and cost, I’m pleased to say, this is the second time in a year that I’ve purchased a warranty from “Fair”. Excellent communication, very honest, transparent, no up-sales, and no pressure. So impressed, that my son too, decided to purchase a warranty from “Fair”. Call ‘em, you won’t be disappointed.
June 10, 2026
Reply from Fair Warranty
Thank you for coming back to us and for bringing your son along too. That kind of trust is the highest compliment we could ask for. We set out to do this honestly: lay out every option and cost clearly, skip the pressure and the up-sells, and let the coverage speak for itself. Hearing that it's earned your confidence twice over means we're doing right by you. We're grateful to have you and your son as part of the Fair family, and we're here whenever you need us.
I appreciate the Honesty…..
I appreciate the fact that he did not push me to buy anything. I told him what I want, and he gave it to me and allow me to overlook the information before even opening his mouth to tell me anything about it. I appreciate his honesty and the convenience of being able to do everything online at my own fingertip and making my own decision to accept the contract. And I also love the fact that you can go to any dealership or service station that you choose, regardless where you are in the world.
June 20, 2026
Reply from Fair Warranty
Thank you for sharing this. The way you described it is exactly how we hope it works you tell us what you're looking for, we give you the information, and you take the time to decide on your own terms.
We're glad the online process made that easy. We appreciate your trust and are here whenever you need us.
Process and Great Peace of Mind
I had a great experience with Fair. The process was simple, the coverage options were easy to understand, and their customer service team was professional and helpful. It's reassuring to have extended warranty coverage from a company that makes everything straightforward and stress-free. Highly recommend
June 5, 2026
Reply from Fair Warranty
Thank you for the fantastic review! We’re thrilled to hear that your experience with Fair was simple, and straightforward. Our goal is to make protecting your vehicle easy to understand and easy to purchase, so it’s great to know our team was able to help along the way.
We truly appreciate your recommendation and your trust in Fair. If you ever need anything, we’re always here to help. Safe driving!
Great experience!
I like how all my questions were answered promptly. The rep also told me about the current discount promos that were available that saved me a quite bit of money. Also the checkout process was very streamline. I would highly recommend this company to anyone who needs car service.
June 15, 2026
Unprompted review
Reply from Fair Warranty
Thank you for your review! We’re glad our team was able to answer your questions, help you save with available promotions, and make the checkout process quick and easy. We appreciate your recommendation and your trust in Fair!
Patient understanding clarified points…
Patient understanding clarified points made me feel comfortable thank you
June 12, 2026
Reply from Fair Warranty
Thank you for sharing your experience! We’re happy to hear that you felt supported throughout the process. Taking the time to answer questions and explain coverage clearly is something we take seriously, so it’s great to know we helped you feel comfortable and confident in your decision. We appreciate your business and welcome you to Fair!
Reply from Fair Warranty
Thank you for the review! We’re glad you found it easy to compare coverage options and complete your purchase. Making the process simple and transparent is exactly what we aim for. We appreciate you choosing Fair for your vehicle protection needs!
answered all my questions and great…
answered all my questions and great reviews
June 2, 2026
Unprompted review
Reply from Fair Warranty
Thank you for your review! We’re glad we could answer your questions and help you feel confident in your decision. We appreciate you choosing Fair!
Great Salesman
Edward was great, he was really patient with me. Gave me my time to go through everything, was very transparent and gave me all the details upfront. The main reason I went forward with the warranty was because of him!
May 28, 2026
Unprompted review
Reply from Fair Warranty
Thank you for your kind words! We’re thrilled to hear that Edward provided such a positive experience. Transparency, patience, and making sure our customers have all the information they need are values we take seriously, and we’re glad Edward demonstrated that throughout the process. We’ll be sure to share your feedback with him.
Thank you for trusting Fair with your coverage, and welcome to the Fair family!
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