Excellent Customer Service and Thorough Coverage Explanation
I had a great experience working with Dimitri at Fair Warranty. Before purchasing coverage for my 2020 Cadillac CT6, I had a long list of detailed questions about what would and would not be covered. Dimitri took the time to answer every question thoroughly and in writing, including coverage for advanced features like the CUE infotainment system, Surround Vision cameras, Super Cruise hardware, Magnetic Ride Control, radar sensors, and other electronic components.
I never felt pressured to purchase. Instead, I was encouraged to review the sample contract, ask questions, and make an informed decision. The Premium coverage, nationwide repair flexibility, OEM parts policy, roadside assistance, rental reimbursement, and 60-day money-back guarantee gave me confidence in my purchase.
While I hope I never need to file a claim, the customer service and transparency throughout the process have been excellent. If the claims experience is as good as the sales experience, I’ll be a very satisfied customer.
Reply from Fair Warranty
Thank you for taking the time to leave such a thoughtful review. We’re especially glad to hear that Dimitri took the time to answer all of your questions and helped you make an informed decision without any pressure. We believe purchasing coverage should come with clear information and confidence, not uncertainty. We truly appreciate you placing your trust in Fair, and while we hope you never need to use your coverage, we’ll be here to help if you ever do. Thanks again for choosing us, and welcome to the Fair family.