Eve Curls Reviews 

Have use so many products over the years and nothing works long term. I used this on Saturday 18th July for the first time - now 5 days after I have had more compliments on my hair this week then ever before. Feel I have found exactly what I need.

I was initially impressed with the website and the products themselves, but unfortunately my experience was let down by the returns process and customer service.

I ordered from the evecurls.co.uk website, believing I was purchasing from a UK-facing retailer. When I needed to return my order, I discovered that returns have to be sent to the Netherlands at a cost of around £18 from the UK. Had I known this before ordering, I would not have made the purchase.

My concern wasn’t that I had to pay return postage—many retailers require this—but that the significant international return cost wasn’t sufficiently clear to me during the purchasing journey or in the Returns Instructions that I naturally referred to when arranging my return.

I contacted customer services several times over a number of days, including by email and Instagram, before receiving a response. Although they apologised for the confusion and later confirmed that the information is contained within their Return Policy, they were unwilling to offer any goodwill contribution or alternative solution despite acknowledging they would review how the information is presented.

If you’re ordering from the UK, I’d strongly recommend checking the Return Policy carefully before purchasing, particularly if there’s any possibility you may need to return an item.

Unfortunately, because of the handling of this issue, I wouldn’t order again.

A load of rubbish, wasted so much money on this make, hair is actually in a terrible condition since using this once .
There’s many better makes than this, seriously think before buying this !

This product didnt suit my hair so i asked to return the items, i was told I could so it cost me £20 to return, 1 month later i still didnt get my refund, then i got the items returned to me in the post, the customer service is non excisting it is really terrible, they keep saying they will sort it out but they dont and now i am dow £80

DONT WASTE YOUR MONEY!!!
No a great product.
Buy four get four free and they guarantee money back but what they don’t tell you is that you have to post it back to the Netherlands at your expense which would have cost me over £30!
Customer service is rubbish and don’t reply once you complain!

It has taken me 53 years to finally find hair products to suit my curly hair and trust me, I have tried them all including very big brand names. This is reasonably priced, easy to use, kind to your hair and smells divine! I use all the products every day. There is no sticky residue you get when using other curl gels. I don’t bother to use a hairdryer now. I just leave it air dry. I've had so many comments about my hair since using these products. Go on try it - you won't regret it! A really good offer on at the moment so I've stocked up! Buy 4 and get 4 free!!! Delivery is next day too - amazing service.

I don't have natural curls but a perm and was looking for products that care for my hair, moisturize it and prevent frizz. I became aware of Eve Curls. Although it is designed for real curls, it also works great for perm wavy hair. It is the first care series with which I am 100% satisfied. The customer service is also very good. If there is a problem, you get feedback and real help very quickly. Therefore, I give 5 stars.

I bought eve curls products as a direct result of seeing curly hair results on social media. Yes, i had done this before, but never had the results like I had from eve curls. I discovered my waves a couple of years ago, and, as I say, have tried many, many other products. This morning, I used their shampoo, hydrating conditioner, leave in, curl definer and gel, and was so blown away with the results that I emailed them a video.... no makeup, no frills, but i was literally shocked at how good my hair looked, and felt, I just know that this can only get better!!

Delivery was as expected, not superfast to the UK, but I received the products within a week, and im so glad I doubled up on some of the products as these will now be my holy grail.

Following on from my video to Eve Curls, I had a lovely reply from them almost immediately, so I know customer service is something that, although we often feel let down, it can be relied upon at eve curls!!! Thank you, thank you, thank you!

Ordered from Eve Curls on “buy 4 get 4 free” offer. My order arrived with the box ripped open & contents loose. Royal Mail returned package to Eve Curls directly due to the state it arrived in. I appreciate this is not the fault of Eve Curls however I emailed them regarding this & it took over a week for them to even reply. They sent the order out again which I receive on Thursday last week. On opening this box there were only 7 items sent out - not the 8 I had ordered. I was beyond frustrated. I emailed the same morning as I received the parcel with photos to show there was an item missing, I am still waiting for an acknowledgement to my email. I have yet to try the products so cannot comment on the quality but my experience with customer services is not the best

I have asked a question on social media and through the support email. No reply. Won’t be purchasing again

I ordered the shampoo & conditioner recommended for curl type 3. I’m really disappointed- it leaves my hair frizzy and fluffy, does nit define curls.

Ordered the range on bundle deal. Within 1 week of trying it I knew it wasn't for me. I emailed Eve Curl to register my refund and asked about return. They eventually responded after 3 emails and suggested I give the product another go with some advice on how to apply the products. My daughter and I both tried a couple more washes and by 4th July my 14 day period I emailed them to say it wasn't for us.. i got a response asking me to follow various links and print labels etc. I did so and tried going on their return portal only to get a message saying the products are non refundable!
I have sent Eve Curl 4 emails to query this but as yet no response.
How very disappointing this is after flooding ones media with paid influencer to promote the products but they do not stand by their 14 day refund/return guarantee which makes it a bit of a scam. Quite honestly I wasn't expecting this from a European company! Do better Eve Curl. My advice is if you are prepared to part with the money on a non refundable basis then go ahead. But otherwise AVOID AVOID AVOID.

Non-existent customer service. Missing items on my order which i emailed them about immediately, but haven't received any response to my initial email or my chase emails. Tried contacting them via Facebook messenger but still no response. Based on other reviews (which I wish I'd checked before I placed my order) I don't expect to hear from them.
Haven't tried the products due to the missing items, so can't comment on them.
Very disappointed, so I do not recommend them and will not be buying from them again.

These products are great for my curls.
Why only 2 stars?
Because, according to the tracking information, my paid order has been somewhere in my country since June 26, 2026, and customer support isn't responding to my emails.
There are already quite a few complaints like this on Instagram.
That's How You Lose Customers

BEWARE! Box delivered opened and missing items. No response from emails x 3 to Eve Curls. Note no telephone number listed. Recommend not to use this company.

I received my order and was very disappointed as it made my hair crunchy and not nice . At first Eve curls were great and gave me the return address. I posted package back at my expense and a week later found out it was stuck in customs. I needed Eve curls to Contact customs in their country , I gave them the email and phone number of customs , but they had stopped communicating with me by then . I asked for their phone number but once again they ignored all my emails . What they are doing is ignoring my emails so they can block the return and they don’t have to refund me like they promised I would definitely not recommend buying from eve curls .
I have since heard back from eve curls and I have had my money refunded .

Buyers beware. Their advertising states that you can return the items if it’s not suitable. You will then learn you have to pay to return heavy items to the Netherlands. When I questioned this over email, Customer Service has stopped responding.
I was returning the product because it had the bizarre ability to make my hair both greasy and frizzy and the smell is unpleasant. Save your money.

My order never arrived. Tracking showed it sitting in a warehouse for over 10 days and then all of a sudden saying delivered! IT WAS NOT DELIVERED!
Despite numerous emails to Eve Curls, shipping company and mail company, I have been ignored apart from a couple of generic apology replies.
Do not order from this company - I think it is a scam!

Bought the entire kit, waited a whole month to get it. It arrived and I tried it for 1 week. On day 1 product has WAY too much scent and when layering all the products I proceed to get a migraine from the being over powered by smell. (Coworkers and clients complained also) I wrote immediately to company asked to return/refund everything. They said fill out online form, did but it would NOT process since I wanted a refund. I'm stuck with crap that is too heavy for my hair and too stinky to wear. (Even if I Only used small amount of one product).

Fast shipping, well-packaged item, nice product, and accurate product description. My expectations were fully met.