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Rated 1 out of 5 stars

Bad experience with their product. Purchased wheel cover for model y arrived after 3 weeks from China by ship. Impossible to assemble because it appears to have a shape that is not congruent with the... See more

Rated 1 out of 5 stars

Horrible company. No customer support. Ordered from them 10 days ago still no tracking updates or response from owner. They are just reselling stuff from Temu. Stay away save yourself the frustration.... See more

Rated 2 out of 5 stars

Ordered items from their website with no indication the items were not in stock. They took my money but I didn’t receive any tracking info. Waited a week with still nothing so I emailed them. They rep... See more

Rated 5 out of 5 stars

we have been searching for 18" Model Y wheel covers forever and EVBase is the only company to provide these. Even though it took a while to get them because they were brand new product the communicat... See more

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2.0

Poor

TrustScore 2 out of 5

26 reviews

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2.0

All reviews

(26)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Junk colored steering wheel

Junk colored steering wheel. Takes evbase a month to even ship and the dye and material wears off in a year. Throw away product. They offered me 5% off a new one!

August 13, 2026
Unprompted review
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Rated 2 out of 5 stars

Poor customer service

Ordered items from their website with no indication the items were not in stock. They took my money but I didn’t receive any tracking info. Waited a week with still nothing so I emailed them. They replied saying that my item wont be shipped for at least another two weeks and I won’t receive for another month. If I had known this before paying I would have looked elsewhere, very sneaky and grubby on their behalf. Not happy but will wait nonetheless. I’ll be interested to see if the product is any good, hopefully better than their business practices!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Fit and Excellent Heat Protection for Model Y Juniper

The EVBASE sunshade integrates perfectly with the Model Y Juniper's glass roof, with no gaps or sagging. Installation is quick and straightforward, making it easy to set up or remove whenever needed. It does an excellent job of reducing heat and glare, keeping the cabin noticeably cooler on sunny days without compromising visibility. The material feels durable and well-made, and it stays securely in place even during long drives. Overall, it’s a practical and high-quality accessory.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy. Customer service is non existent. I still haven't been able to return my purchase after 2 weeks

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

1st class service and products!

we have been searching for 18" Model Y wheel covers forever and EVBase is the only company to provide these. Even though it took a while to get them because they were brand new product the communication with the company was 1st class. the quality of the product is also 1st class.

May 20, 2026
Unprompted review
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Rated 1 out of 5 stars

A rip off joke

Ordered a spoiler last month and they shipped it with some bogus carrier who claims there is no access to my location. I live in an apartment building with security that is 24/7. I have working intercom and a working phone number. I also have a mailroom. How do you not have access? lol this company is a joke. I contacted evbase and they said to contact carrier . Carrier never responds . I called and emailed them. It is over a month now so I am going to contact my credit card and have them reverse the payment and show them proof of non delivery. I will never buy again.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Item was ordered and my credit card was…

Item was ordered and my credit card was charged on April 11th. Order apparently shipped from China. Tracking information is in Chinese!

Called their support line and went to voicemail.

Pay the extra from other suppliers and avoid this company.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. No customer support. Ordered from them 10 days ago still no tracking updates or response from owner. They are just reselling stuff from Temu. Stay away save yourself the frustration. The positive reviews are a scam

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE - Customer Service is a joke. Shop elsewhere!

Purchased a set of caliper covers which arrived timely. After opening the box, discovered that one of the brackets for the rear cover was missing. Sent a email to customer service requesting the missing bracket. After a few days waiting for a response, nothing! I called their customer service number and it goes straight to voicemail, which has a full mailbox, so you can’t leave a message either. It’s been a few weeks with no response from the company after several emails. If you are considering a purchase, beware, if you have an issue, there is no customer service and you are on your own.

April 10, 2026
Unprompted review
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Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company, I ordered 3 items, one was delivered but they claimed all 3 had. I went back to them and basically ignored the email after the initial response. Items eventually arrived.
I don’t mind the parcels arriving separately, but do not appreciate being told they were delivered when they weren’t.
If you are buying with them make sure you use PayPal as their refund process is faultless as they put a temporary refund in whilst awaiting review.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible!

I tried to canceled the order. They messaged me and offered me a 5% discount to not cancel. I declined that offer and said the shipping is too slow. Then 2 mins later the seller marked it shipped and created a shipment label! Horrible customer service! Playing games! Only hurts ur complany, will send it back when it comes. And you get a 1 star review! Also will post on all the Tesla forums about your company!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from EV Base

Bought a set of caliper covers for a 2026 Tesla model 3. Wrong ones sent, the phone numbers that are listed have no one answering. It takes them about 2 days to answer the text. They will never give you a return authorization when asked.
It’s a Chinese company and as such, you get the service and product support that one would expect when ordering something from China.
I’ve dealt with Abstract Ocean before and they are so much better.
Stay away from EV Base!

April 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Bad experience with their product

Bad experience with their product. Purchased wheel cover for model y arrived after 3 weeks from China by ship. Impossible to assemble because it appears to have a shape that is not congruent with the rim. Poor quality plastic, practically to be thrown away without ever having been able to assemble it. Do not buy anything from this site.

March 19, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed in Evbase

Disappointed in my Tesla Model Y ambient lighting from @evbase. I've reached out multiple times with no resolution regarding the quality and fit. I expected much better for this price point—buyer beware.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

EVBase Error Cost ME!

EVBase sold me the WRONG product after their own team confirmed it was compatible. They admitted the mistake and then offered a SMALL partial refund that still leaves me out over $50 dollars. When I asked for a FULL refund or a return address they stopped responding.

This is NOT how you treat a customer when YOU made the error. It is far better to buy these same products on Amazon where you are protected. If I could go back that is exactly what I would do.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam!!! Do not give them money

Total scam! Second time they have taken over a month to deliver something to me. This time they are refusing to refund hundreds of dollars. When I look at tracking the “shipment” is just taking laps around China.

November 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Pls stay away from this company

Pls stay away from this company, took more than 2 weeks to receive an item, sent out wrong tesla spoiler and damaged. Call customer service no one pick up the phone, email to get the return label but never received it. Scam scamm

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I placed an order on June 2025 and half way through July and I still have not received it. I contacted support and they said they shipped a new product to me today which was a lie because when i checked the tracking number they provided me on was an old tracking number for a product they shipped 15 days before the email they sent me with the "New tracking number"! These people are a scam do not BUY!!!!

July 18, 2025
Unprompted review
Rated 3 out of 5 stars

I have a 2025 M3 LR RWD

I have a 2025 M3 LR RWD. I did my due diligence and to choose the right year and model. Upon receiving the kit, the front covers were a great fitment. However, the rear were not. When contacting EVBASE, they had me verify the size and shape of the rear caliper. Unknowing... my vehicle (2025 model) were still utilizing the last generation M3 design. There solution, was to pay an extra 40 dollars for the rear covers. I'm baffled for 2 reasons. I would gladly return the rear covers for an exchange for the proper fitting ones... but that wasn't an option. 2, I did my part to purchase the right year. This isn't the customer's fault but they some managed to have me fork out the bill? As I dug deeper into this. I'm noticing from other 2024 Highland owners are experiencing the same issue. M3 LR RWD still have the last generation design. Maybe....EVBASE needs to do there part and get a proper set setup for RWD models? Needless to say, I did not pay the 40 bucks for the rear. I found one on Amazon, complete kit same build and quality for half the price of these guys. Keep that in mind.

May 26, 2025
Unprompted review

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