Dentalinsurance.com Reviews 

1,429
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the digital platform because it is exceptionally well-organized and makes comparing various insurance options wonderfully quick and straightforward. People frequently mention that the support staff and live representatives are genuinely warm, exceptionally patient, and thoroughly knowledgeable throughout the entire enrollment process. However, some reviewers were not happy with certain customer service interactions, noting long hold times or receiving confusing information from different agents. A few individuals also experienced frustrating delays in getting assistance or encountered minor technical glitches when trying to submit their forms online.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is very easy to... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable, kind,... See more

Service

People report positive experiences with service, highlighting the helpfulness and efficiency of the support... See more

Website

Customers had positive experiences with the website, finding it well-organized, highly informative, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate, gives the viewer the ability to compare coverages and options. A well organized and informative website. If you are looking for dental insurance, Dentalinsurance.com should be at th... See more

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

I have been looking for a stand alone dental plan. All other sites would have long phone calls, and still not provide the list of plans. But this site is terrific, I spent 10 minutes and signed up.... See more

Rated 5 out of 5 stars

Phone agent was warm, witty and very helpful (I was having trouble with my internet so called the 800#.) She made sure I had the policy I had selected on-line and checked to make sure my on-line appli... See more


Company details

  1. #2 of 10 best companies in Dental Clinic
  2. #35 of 92 best companies in Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,429)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad Experience with Great Expression Dental

Last week I contacted MetLife to find out where I could get dental care. Great Expression was among the providers my insurance company recommended. I tried calling Great Expression to schedule an appointment, but I couldn't get through. I managed to schedule an appointment online. They sent me a confirmation for today, Saturday, September 5, at 127 E Main St #131, Middletown, NY 10940, but they didn't tell me the time. I kept calling, and when someone answered, I was put on hold for an hour. Finally, a woman answered and told me the website wasn't working properly. She offered me appointments for 2027. Since I already had an appointment scheduled online for Saturday morning and needed priority care, I arrived at 8:30 a.m. There was already a woman with her daughter waiting since 8:00 a.m. for a follow-up appointment that had been scheduled directly at the clinic. So saying the problem is with the website is no longer a valid explanation. The woman told me that another patient also had an 8:00 a.m. appointment and got tired of waiting. I waited until 10:20 a.m., and no one came to open the door or answer the phone. I left a voicemail that remains unanswered. During those almost two hours of waiting, more clients arrived and left upon finding the door locked, and others were still waiting in their cars when I left. It is outrageous that, after paying for insurance for eight months, when you need a priority appointment, you receive such poor service at the center you most recommend within your network. I work full-time, so they can only schedule appointments for me on Saturdays or weekdays after 5:30 p.m., when my workday ends. I expect a prompt solution.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great insurance advisors.

The agent was very knowledgeable and told me about my vision and my dental together and what it would cost and I think it was doable and they were very pleasant and I loved my experience! Great experience. I recommend in fact I’m gonna recommend a friend of mine today. 😊

September 3, 2026
Rated 5 out of 5 stars

Easy comparisons!

I appreciated the well-organized and synthesized presentation of a wide variety of dental insurance options. Made it easy yo compare and choose a plan!

August 31, 2026
Rated 5 out of 5 stars

It's all there for you.

Easy to navigate, gives the viewer the ability to compare coverages and options. A well organized and informative website. If you are looking for dental insurance, Dentalinsurance.com should be at the top on your list.

August 25, 2026

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