Dyson Österreich Reviews 

The helps service was quite fast and helpful. I had a problem with the thin conical barrel and I reached out to them and they send me a new one and it still has problem so I guess the barrel itself has factory defect.

very good experience so far!

DO NOT BUY DYSON. EXPENSIVE, LOW QUALITY, HORRIBLE CUSTOMER SERVICE AND MANAGEMENT, WON'T HOLD VALUE. Since 2 months ago my gen5 detect went faulty. Sent it for repair and came back faulty again. After calling 3 times every week and emails one after another with all the late replies, rude response of customer service and offering a downgrade model since they dont have the gen5 detect available they agreed to send a d16 pistol animal submarine 0.2. Today I received a ds60 ( older line of v16) without submarine. I bought a car cleaning kit for gen5 also which no one is responding on my refund request for it, since its not gonna match the v16 and its not my fault that gen5 isn't available. How can possibly a brand be this cheap and unreliable. Frustrating to max and unorganized. Technically I still have no vacuum cleaner at home and left with nothing. Horrible by all means. At the end of the day I am still stuck with your horrible service and no vacuum or refund. Need to spend god knows how long and go to post office back and forth for a simple issue.
- look at that bot response from dyson bot. Contacting your customer service is worse thing and useless. Maybe contacting a lawyer would help better.

It cools down really quick. We also like the timer.

I am an English customer living in Austria so I'll answer in English as it's quicker. The delivery was precise, the price seems good, first impressions are that it's well built. It cleans well and feels solid.
One criticism however is that when putting the hand cleaner back on the charging station it's too easy to catch the trigger that opens the bottom flap, allowing the contents to escape onto the floor. Surprised that seems to have been overlooked. A bit late to re-design that part I suppose.

Very effective and prompt assistance and support.

Faster than claimed

Sorry for the poor and offensive Dyson support.

The proces of finding the item of interest is easy, and the buying process is stright forward.

The Customer Support of Dyson is a joke. 2 weeks ago I bought a new hoover. Received a used one and it took a week to get any reaction. Now I was asked to send back the used one, no clue when my original order will arrive…over 350€ stuck on dyson account and no real remorse for my wasted time and efforts. They should learn how to treat the customer from Mömax..

Fast delivery, everything was fine and correct with the order and courier service. Super happy with it

​I am extremely disappointed with Dyson’s lack of accountability. My girlfriend’s Airwrap broke shortly after the warranty expired, so we paid for a professional repair out of pocket. Not only did Dyson charge us for the fix, but they then shipped the repaired unit to the wrong address and we never received the device.

We have been trying to resolve this since January. Despite multiple contacts, customer service has no idea where the device is and refuses to provide a solution or a replacement. For a "premium" company, losing a customer’s property and offering zero resolution is completely unacceptable.

EDIT: The only answers from Dyson is to contact their customer service. However this is exactly the reason for the feedback: we have contacted the customer service multiple times, but they have no idea where the device is and refuse to provide a solution or a replacement.

Dyson stole my airwrap and money!

I am beyond disappointed and frustrated with Dyson. For a brand that markets itself as "premium," their customer service is a absolute shambles. My Airwrap broke down just after the two-year warranty expired, and I was forced to pay €125 for a repair. Little did I know, I was paying Dyson to lose my machine and ignore me.

The nightmare started immediately:
* Incompetence from Day 1: They generated a shipping label with the wrong address. I had to waste time contacting them just to get their own paperwork corrected before I could even send it off.

* The "Repair" Black Hole: I sent it in and received an email on January 27th stating it was repaired and UPS would contact me. A week passed—nothing.

* The WhatsApp Runaround: I’ve contacted them via WhatsApp multiple times. Every single time, I get the same scripted nonsense: "We’ve forwarded your query to the relevant team." That "team" clearly doesn't exist, because no one ever reaches out.

* Broken Promises: I called on Friday 6th February and was promised a follow-up by Monday. Monday came and went in total silence.

* The Final Insult: On February 12th, I called AGAIN I finally got someone to tell me the truth: they sent my Airwrap to the wrong address (the one I told them to fix at the start!) and it was sent back to their warehouse.

The lady promised it would be resent immediately. It has been another week, and I still have no device and no tracking number.

Dyson has taken my €125, they have possession of my expensive Airwrap, and they are providing zero solutions. This isn't customer service; it's theft. Avoid their repair service at all costs—they are quick to take your money but couldn't care less about returning your product.

24.02.2026 Edit
I have contacted the customer service for the fifth time and still was not able to find out where my device is and when it will be returned to me.

02.03.2026 Edit
I contacted customer service on February 27th, but I still have not received any information about the whereabouts of my device or when (or if) it will be returned to me.

Danke fur die professionalism.

I have still NOT received the product I order 2 WEEKS ago, and no actual helpful support or information.

I have had various follow ups via Dyson support calls, online, emails.

Also followed up with UPS various attempts, NONE successful.

This is the worst service I've experienced with online shopping.

Quite dissatisfied with the experience . The package arrived bent in a corner which was not an issue. But once opening the package , the main body had no protective paper around as other models have it . The cord was simply shoved into the case , as if in a hurry. The attachments were wrapped in some messy wobbly carton paper, not standing in place , and some of them with slight scratches. I initially thought that the box was a return but was in fact sealed. Definitely not what I expected. Dyson positions Airwrap as a premium product and charges the customer accordingly , but it fails to match the quality standards. Disappointed.

I have ordered a Dyson Airstrait and even after two weeks it hasn‘t been shipped. It showed the device was on stock. For the amount i paid for this device it took away all the joy. If you ask for high prices then offer high quality services