Comfrt Reviews 

12,684
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible softness, premium material quality, and exceptionally cozy warmth provided by the hoodies, sweatpants, and comforting blankets. People also truly love the attractive stylish designs, comfortable everyday fit, and how wonderfully well the items hold up after multiple machine washes. Some reviewers were not happy with customer service, mentioning frustratingly slow response times, unhelpful staff, and strict return policies offering only store credit. A few other people also felt that the sizing can be quite inconsistent, leading to unexpected fit issues and disproportionate proportions across different products.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the clothing items are exceptionally... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are exceptionally... See more

Order

Users describe ambiguous interactions with order experiences, as while some reviewers highlight an easy... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing deep gratitude and... See more

Delivery service

Customers had ambiguous experiences with delivery service as many reviewers praised the remarkably fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first set was a gift, and I’ve got to say it was love at first try, I like the over sized look though I’ll size down next time around, she underestimated the oversized ness lol. The hoodie saved me... See more

Rated 4 out of 5 stars

They aren’t great with returns/exchanges or quick shipment, it actually is kind of annoying because I’ve had a problem with every order I’ve had. It does eventually get sorted which is why I still hav... See more

Rated 5 out of 5 stars

I’m obsessed with my new Espresso Cloud Zip Set! 🤎 I’m 5’0”, 128 lbs, and ordered an XS in both the too and bottom. The fit is absolutely perfect! So flattering, comfortable, and the color is even pr... See more

Rated 5 out of 5 stars

This was my first time ordering! The colors I went with are both blue 🩵💙 in different shades. They were so comfy to wear all night with the super soft inside layer and the slightly oversized feel. I... See more


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4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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No recent history of asking for reviews

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4.4

All reviews

(12,684)

6,457 reviews in the last 12 months

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Rated 1 out of 5 stars

I also have issues with customer…

I also have issues with customer service. I bought the viral fawn sweats a size larger since all their promo material stated that it’ll be the last time of the year it’ll restock. Imagine my surprise when they restocked again. Artificial scarcity strikes again. Bc my money is now trapped in store credit, I tried to do an exchange but it sold out again when I was in the middle of processing it. Bc their business model is based on manufactured shortages, I don’t see why my exchange can’t still be honored. I also don’t understand why instant exchanges aren’t introduced like so many others have integrated into their businesses seamlessly. It seems counter intuitive. So yeah this is where my frustration lies

November 2, 2026
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Rated 1 out of 5 stars

I have order 2 blankets and love them…

I have order 2 blankets and love them both. For return visit, they sent me a $20 reward which I thought was so nice but turns out it basically works for nothing. Customer service basically said sorry to disappoint you. Not sure I'll be back. I can like your product but if you don't have good customer service that is helpful, i'm out. I'll share with everyone I know.

November 5, 2026
Unprompted review
Rated 1 out of 5 stars

The clothing is great but customer…

The clothing is great but customer service sucks I tried to modify my order since it did not go through correctly as soon as I say it did not give me the set which was a special price and only 5 minutes had passed it would not let me fix the problem it was 59.00 for complete set ended up charging 45.99 for just the sweat shirt and another40.00 for pants so total was 86.00 instead of 59.00 customer service never got back to me ,I will never buy from this store again

November 4, 2026
Unprompted review
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Rated 5 out of 5 stars

A great deal on a very good quality…

A great deal on a very good quality sweatshirt for my 4 month old golden retriever puppy. He weighs 30lbs and I got him the size XL which fits him well and some room to grow into, however I would recommend possibly sizing up one more size with dogs that have a deep chest just to allow a little bit more room in that area. The material is soft and thick allowing him to move around with no issue. I would highly recommend!

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Best gifting experience ever

Best gifting experience ever. Bought hoodies for my whole family no running around to stores got it done in 5 minutes. Delivered quickly and most importantly they are constantly being worn. Everyone loves them. Thank you look forward to shopping with comfrt again.

September 25, 2026
Unprompted review
Rated 1 out of 5 stars

I'm sure the product is great but…

I'm sure the product is great but customer service is not. I purchased the item and immediately noticed after there was a 15% discount code. I contacted them right away and was basically told sorry about your luck.

November 5, 2026
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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I ordered 4 items and they only shipped me 3 of them but their packing list says all 4 items were shipped together and I was charged for all 4 items. I have been writing them daily with pictures of the package received on 10/30/26 and they will not respond and fix this problem.
The items I received look nice but if there is a problem with the shipment, do not expect help from them.
I have to file a complaint now with PayPal to get my money back for that item,

November 5, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible service

Absolutely horrible service. I ordered a blanket as a gift for someone. It said I was to receive it on oct 22 and 2 weeks later no one reached out to me. When emailing to find out what has happened, they said lost in transit and couldn’t provide me a refund but offered a small discount on a new order. Ridiculous

November 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered the dreamer robe

I ordered the dreamer robe. I’m OBSESSED!! It’s literally like wearing a blanket. It’s so cozy to curl up on the couch, especially now that it’s fall! They’re sold out again, but as soon as they come back in stock, I’m buying one for my mom for Christmas!! 🤩🩷

November 3, 2026
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Rated 5 out of 5 stars

My sister in law has been ordering from…

My sister in law has been ordering from you guys for a while now. Everytime she comes home she has a new set and i tried them on and was amazed at the quality and material and how comfortable the items truly are. After I put in my first order I immediately ordered 3 other sets. 10/10!!! The delivery also says 3-6 days for standard, but I got mine in 2 days.

November 4, 2026
Unprompted review

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