CommerceCore Reviews 

I ordered 2 Epi coolers, received multiple emails to buy more and sprays, but received no shipping details. I asked for a full refund but they decided to ship four days later. The coolers arrived and I was offered a 75% discount, the coolers did not perform as advertised, most disappointing purchase I have ever made!
After lots more emails back and forth, which just asked me to be patient, I contacted PayPal and got my refund.
Avoid at all costs, the Epi coolers are absolute rubbish, cheaply made and a small desk top fan does way more in comparison.

The response from the crew. They responded quickly. I believed what the author said about the product. Certainly wasn’t as described. It wouldn’t light but for me it just wasn’t what l expected. It wasn’t the last lighter I’d ever need…

I needed to contact customer support because I received the wrong product. I was extremely satisfied with the quick response and how very helpful and informative all the representatives were to resolve my issue.

Quick response

The agent (Ryan Chris) on the phone today was courteous and helpful. The problem was that the flamejet which I received today was not the unit I ordered. I ordered the unit that is powered by being electrically charged. Unfortunately the unit I received was powered by fuel.

The first rep I spoke with said she would send me an email in 1/2 hour. I waited 2.5 hours then called again. That time the rep did send me the info to begin my return.

It was fine but I hate constantly having to do these surveys

There was no complaint from you or did you give me any problem to return this product

Customer service agent was very helpful and did not argue with me or attempt to change my mind. The product just did not work for me.

Thank-you!
Kelly Piner

I found Edlyn at customer support to be very understanding with my query. talked me through my options and said she would confirm the cancellation of the subscription on the product that I don't remember ever ordering.

Customer service was polite and courteous.

Customer service was very helpful

Easy to order and easy to correct an error in the order

Customer service rep was very polite. The unit did not cool very well.

The representative was quick and to the point with sending me an email.
I am lost as to how I am going to get a refund.
Tom Russell

Service good so far but will give fuller reply when I am refunded to card.

During the checkout process items were added to my order that I didn't want. Even though I called immediately after placing the order I was told the additional products were already in shipping. Now in the process of getting a return authorization so we will see how it goes from hear on out.
Update:
Was given a 70% refund which I appreciate but still learned an expensive lesson to proceed through the check out process very carefully.