Community Fibre Reviews 

Ceaser was incredibly patient and explained everything throughly, which made my experience of renewing my contract so very easy.
I would not even consider looking elsewhere as have had no problems at all over my previous two year contract.
Received an email moment's after confirming all the details.

Community fibre employee Karen was very helpful in getting my Internet up and running in no time much appreciated Karen thank you

The first 12 months service with community fibre was good then we started having issues... after 19 months with them and the issues became intolerable (unable to sustain zoom/Teams calls, watch you tube videos)... The service got so bad that I had to return to Virgin media & even absorb a £96 early termination fee!! I had previously already bought 2 Linksys WiFi boosters to try to improve, all without success.

I recieve my virgin media package last night, went to install it today only to find that the community fibre engineer has removed the virgin media wall socket!!!! It was no where near where he placed the community fibre wall socket and there was absolutely no need AND we were not consulted!

I called community fibre today and spoke with a Lisa in customer service raising complaint re engineer removing VM socket and request they extend service until Saturday as I have had to arrange for virgin media to come and reinstall the wall socket for Friday due to work commitments. To my shock & dismay, I was told this was not possible because my account has been terminated.

I sincerely regret ever leaving V.Media for such a terrible provider.

The reason I am leaving this review is because I dont want anyone to experience what I have experienced... I have a job interview which was the catalyst for my switching because I needed guaranteed service yet instead, I have no service @ all and will now have to ask for interview to be postponed because community fibre engineer deliberately removed competitor wall socket!!!

If nothing else & you choose to try Community Fibre, make sure you check that engineer does not remove other provider sockets so that should you need to return, you won't go through same issue.

I am told my complaint will be investigated and I have asked for them to pay for cost of new wall socket & compensation for 6 impending days of no service (CF service was ended last night). I also asked for a manager to call me because it makes no sense that service cant be extended to Saturday given their responsible, I could at least send emails etc with the minimal service and even that was refused, I am beyond disappointed...

I will update here once I hear back from them.

The person that took my call was Nico
He was very help full. He was kind and got my new new contract sorted out for me. He also put me touch with the engineer.
The only fault I have with community fiber is it takes ages
for some one to pick up the phone I had to wait around 10 mins and still no one pick the phone so I gave up and I tried for 4 days and still the same .

Karen was patient and gave good clear instructions to help us set up the child node so our Internet would work in the whole house. Thank you

The agent called pankaj was really nice guy he help me for my billing issues

Today I was speaking with Tomas
He was very kind and formal
Thank you

1 Star — Extremely unreliable service, have a contract with Community Fibre for 1 Gbps, but the service has become completely unreliable.

On my iPhone 14 Pro Max, my speeds have ranged from 0.22 Mbps to 102 Mbps download. At 12:19 I recorded 54.7 Mbps, yet just six minutes later it dropped to 4.95 Mbps download and 0.17 Mbps upload, with latency reaching 5,105 ms.

I also have security cameras repeatedly disconnecting. Community Fibre has provided boosters and sent a replacement hub, but the hub was not actually replaced, and resetting the boosters did not resolve the problem.

Despite all this, I was offered an £80 engineer visit. I find it unacceptable to potentially charge me £80 to investigate a problem with a service that is supposed to provide a reliable 1 Gbps connection.

The service previously worked well, so simply blaming coverage is not good enough.

I don’t need another reset or an £80 investigation. I need Community Fibre to properly diagnose the problem and provide a permanent solution. This level of instability is unacceptable.

Portia made it very quick and simple to renew my contract. She was very informative and patient with me as I have hearing loss too! So thanks to Portia is an asset to the company.

Khaya was very patient and clear with he’s instructions and helped me step by step very happy with the outcome and he’s service😀

Helpful, polite, efficient, fast. Both the customer service (Damien) and the sales.

There was a lovely lady who helped me , I can’t remember her name unfortunately. If I’m being completely honest normally the service is terrible but she was so helpful , resolved the issue and made me trust the provider again. I wish I could provide her name so she could get the credit she deserves. Got my internet working again and my booster boxes back online. Thank you

I had an excellent experience with Thomas from Community Fibre Customer Care. He was incredibly patient, professional, and helpful throughout the entire process.

Thomas spent around 45 minutes helping me successfully pair my main router with the boosters, carefully guiding me through each step until everything was working perfectly. His dedication, technical knowledge, and willingness to stay on the call and resolve the issue were truly impressive.

Customer service like this makes a huge difference. Thomas is a real credit to Community Fibre and deserves recognition for his excellent support.

Not great internet connection, keep on buffering and disconnecting! Experienced since 28 August until now 6 September 2026.

It was super quick and easy, Leo helped me a lot! Thank you so much.

The person Thomas was very helpful and spoke clearly I’m satisfied with the helpline.

Only a short wait for a community fibre response. Damien was polite and clear. He resolved the issue I had speedily. Thanks

Thanks David! He was very good and resolved my issues perfectly. Excellent customer service