Hyperoptic Full Fibre Broadband Reviews 43,665

I am currently in the process of getting hyperoptic supplied to my address with a go live date 31/10. I had a query today, 25/10, about whether I should have a hyperoptic connection/box already to my... See more

Very straightforward process to go with Hyperoptic ... though you have to allow a few weeks from start to finish, as a team may need to do some work outside your property and then another team will ne... See more

Friendly team, good quality service and internet. Even cancellation was easy. Nikola helped me via chat and it was easy. With other companies, I had bad experiences when it came to cancelation. No int... See more

The whole installation process was very quick and easy. The engineers that came to do the work (Alec Lennon and Byron Smith) were very friendly and helpful. They explained everything really clearly an... See more

I wanted to take out the social tarriff with hyperoptic and as a hyperoptic router was already installed when i moved in i sent over my proof of benefits and within 1 hour a lovely lady named nadja ca... See more

I've been a customer for more than two years and since my Broadband has been installed, I never had any issues or outages. What I like most about Hyperoptic is their excellent customer service! Today... See more

Vukasin T was really helpful as we had just rejoined Hyperoptic today and they said it would be activated 30 mins later and was not. We rang this evening, and nothing could be done at this time of nig... See more

Hyperoptic enginer 'khan' was very friendly and did a really professional job installing our WiFi. Nothing was too much trouble for him as he wanted the best result for us. He even connected our mobil... See more

Igor Sabljak was really helpful, very quick we really appreciate him. If you were going to call huperoptic for help i would suggest asking for Igor Sabljak!! he gave us a great deal and also sorted ou... See more

I got my router today and I had a little issue getting online. I called customer support and Filip Filipovic helped me out straight away. Super friendly, really easy to talk to and he sorted everythin... See more

Just upgraded to 1GB. Was very seamless and easy to do. Offer on at the moment to keep the price the same as my current contract of 250MB. Andrej was the advisor who I found very professional and expl... See more

Live in a block of flats and think we’ve had an outage twice in the 8 years of living here. Always reliable and fast service. Informed ahead of time if there’s any maintenance (very rare). Excellent p... See more

The important thing for a company is customer service. Customers can contact them easily by phone and email. This company is achieved this. Maja Mitrovic is very patient and understand the needs of... See more

We have been with Hyperoptic for nearly two years now and have found the service absolutely fantastic. When I phoned this morning I spoke to Stefan Grzunov he was polite and knowledgeable and carefull... See more

From the original browsing of the product to the installation I was amazed at the customer service provided. The engineer was polite and informed me of everything he needed to do before starting and... See more

The company does a great job of getting fibre broadband at the speed you pay for off the network and into your house or premises. This is its primary function. When we've had problems, they've in... See more

Efficient technician Adam installed and connected outside fibre to modem inside and got everything up and running. It’s been a month and so far broadband has been super efficient and easy to use. Can... See more

Just finished chatting to Sara. It's the second time I have used Hyperoptic's chat. Really effective. I am really happy to have switched from BT! Hyperoptic actually delivers what it promises.

Amazing service as always from Hyperoptic! I have beed a customer for a few years and always feel well looked after by the team. The internet (we are on 1GB) is great. We had minor set up issues and n... See more

This is an update from my previous review. I am pleased to say that the subsequent response has been excellent. Stefan immediately picked up on the issue and the minihub was delivered within a very sh... See more

Our internet was not working the day we moved in. An engineer named Dusan helped us tremendously and he was super polite. In a stressful situation like this, attitude makes a lot of difference. My exp... See more

I’ve been really happy with Hyperoptic — the broadband speed is super fast and the price is very reasonable. Unfortunately, I have to move to a new home where Hyperoptic isn’t available yet. I really... See more

Amazing customer service! After years of misery with support from a mainstream broadband provider in the UK, we have just made the switch to Hyperoptic. I made a mistake with my package when ordering... See more

Hyperoptic is incredibly easy to set up, provides a range of speed options and their service is excellent. Our router was delivered before we moved in and we had internet and hour after turning it on... See more

I was switching over from EE and Natalie was an absolute angel on the phone. Honestly the most perfect person to handle my switch. She explained everything clearly, gave me the assurances I needed and... See more

I had initially called to set up my broadband and the first lady I rang was very unhelpful. She said she had to ask her manager and she would call me back which she never did. I then rang again and St... See more

Abdul Roufi provided an excellent service over the phone. He spotted an address misalignment that other providers hadn't noticed, and helped switch my WiFi on within the hour. Thank you!

I received a call from Hyperoptic this morning, asking me to complete my switching to their service from my existing Broadband provider. I had started the previous day, but did not complete the switc... See more

Great product, reasonably priced in comparison with other suppliers. Apparently no price rises for full term of contract so its a big thumbs up for me. Excellent aftersales service. Would defo re... See more

I have been with HyperOptic for 8 years now and have always found their service to be reliable, fast and competitive. On renewal this year I was disappointed with the price increase compar... See more

To many of us, getting rubbish customer service has been the norm. I'm glad to say that the level of service I got from the Hyperoptic team here in Glasgow has been exceptional. I had initi... See more

Just renewed my broadband with Hyperoptic again, on a very good deal. Very good communication with Stefan, who is very helpful. I've been with them about five years and have a had a very good experien... See more

The customer service representative was extremely helpful and most importantly polite and considerate to my health situation. His name was Aleksandar, and I'd highly recommend him and aswel as a few o... See more

⭐️⭐️⭐️⭐️⭐️ I’ve been really impressed with Hyperoptic’s service! The broadband connection is consistently fast and reliable — exactly what I was hoping for. Setup was smooth, customer support has bee... See more

I have got the Hyperoptic broadband connection for last 3 years. In last 3 years there was only 1 service interruption and that too was for few minutes and was told beforehand. I was completing the... See more

While Hyperoptic’s overall service is decent, their phone support is quite poor — often unhelpful, repetitive, and unable to resolve real technical issues. It feels like they just follow a script r... See more

I was facing internet connectivity issues and called the customer care..barring the delay in reaching the person..which is understandable because of the number of calls they may be facing..Sinisa, res... See more

Milica was exceptionally helpful getting my broadband set up, had shipped the router by the time the call had finished and sorted me an excellent deal! Highly recommend!

Millica was very helpful and talked through my options clearly helping me to chose the right plan. She also explained everything that would happen to activate my account making it a painless experien... See more

I like their service, Maya was wonderful when I called to renew my contract. I just wish we could renew contracts online, but some reason not everyone can.

I had a great experience with Nastasija Dragonjić from Hyperoptic’s customer support. She was extremely kind, patient, and professional throughout our chat. She clearly explained the final charge, arr... See more

Amritpal, who helped me set up the account, was very easy to deal with and gave me all the information I needed in a very clear and precise manner. I was very happy with this initial experience with H... See more

Katarina was an absolute star. She had me up and running with internet in less than 5 minutes. Very easy and incredible customer service

Today I have Abdul Mikid and Shakil Ali came to install my internet. Their job is quick and professional. Now I finally have fast internet to enjoy.

Stela was of great help to me in resolving my connection challenges and answering all my queries . Spoke very clear and very empathetic. Thanks Stela

Super helpful! Joining Hyperoptic was very straightforward and package offered was very competitive. Thanks to Haider who talked me through the whole process.

Vasilijie O was really helpful in helping me solve my problem, super grateful for her help! 😊😊

I recently had my Hyperoptic Full Fibre Broadband. Fitted by Dave (13093), the installation engineer, who was incredibly friendly and personable, whilst being very professional and efficient at all t... See more