cinch Reviews 

Great turn around from buying the car to delivery. Speedy and very professional. Their communication was very clear and made sure everything was taken care of and was very clear what I had to do again. Two cars through cinch and cannot recommend enough.

Would have given 5 star if the car information hadn’t popped up service due in 150 miles would of thought a service would have been carried out when the checks were done

Easy purchase and part exchange process.
Arrived well within home delivery window.
Love the car I bought.
2 family members have also bought their cars from cinch. No problems there either. Thanks.

Max was very pleasant when delivering my car, he explained bits about my car and also offered me advice if I didn't think the car was right for me .

Smooth experience through the online application and pick up of motor! However….turning up and noticing the key battery was running low wasn’t the best,considering how much a battery actually costs.

Excellent communication and work was carried out very quickly, happy customer

Simple and easy instructions

I would strongly advise anyone considering buying a car from Cinch to think carefully based on my experience.
After purchasing my vehicle, it developed serious faults, including a failed turbo that left it undriveable. I have already paid £678.28 out of my own pocket for one repair, yet I am still trying to get the main issue resolved under the Consumer Rights Act 2015.
The most frustrating part has been the delays. Three separate garages have now confirmed the same fault, but instead of resolving the issue, Cinch has continued to request further reports and diagnostics. I sent a formal complaint on 9 July, giving a 14-day deadline to resolve the matter, but that deadline passed without a resolution.
Throughout this process I have cooperated fully, making the vehicle available for repeated inspections and providing everything requested. Meanwhile, I have been left without the use of my car, faced ongoing uncertainty, and experienced significant stress.
I appreciate that faults can occur with any used vehicle, but what matters is how a company responds. In my experience, the repeated delays and lack of a timely resolution have been extremely disappointing.
I hope Cinch now resolves this matter promptly without the need for court proceedings. Until then, I cannot recommend my experience with the company.

Went onto the cinch website as heard from a friend who had a positive experience. The whole process from choosing a car applying for finance and receiving delivery of the car took 6 days in total.
I was kept up to date via emails and then text message from the driver when he was en route to deliver.
Very impressed with cinch

Today, I traveled from London to Corby on the understanding that the car I had earmarked to drive home later that day would have had a service and any parts or lubricants used are manufacturer approved. I Checked this after discussing with the Kia Head office. Also, are there any deal breakers ie marks or scuffs that are not acceptable.

Arrived at cinch to be told the could provide a list of materials used in the service. This of course could invalidate the 7 year warranty that goes with the car. Also, a noticeable chip on the bonnet of the car.

No flexibility on price given me expected further expenditure. No can do attitude from the team I’m afraid. Very disappointed having travelled all that way ready to transfer £27k to them. No wonder the economy has tanked with this sort of nonsense and rubbish service.

Pardeep Singh
Huge thanks for a terrific hand over. Rock star!

1st class experience from choosing the car to the delivery, Richard the delivery driver kept me in informed about his progress while he was on route. When he arrived he was very professional and informative about the car. He couldn’t do enough for us and was very patient.

Corey was very helpful and friendly

I picked up a car from Cinch in Corby. I got 10 minutes down the road and the engine light come on along with the oil pressure light and the car went into limp mode. I returned the car, after 2 hours they decided to give me my part exchange back. I had already filled up the tank and chamged my insurance on the broken down car. Once home I have been trying for days to get the extra costs reimbursed from Cinch, I have sent various emails and calls but so far have been ignored.
I have cancelled the car and I’m awaiting a refund.

For online company found difficult to contact as not open on weekends or later in evenings, online chat is patchy and unreliable. Too many hoops to jump through, wish did not start the process.

Car was immaculate.cinch did everything they said they would and when they would. What more can you ask.

Mark Arnold delivered the car and was so friendly and trustworthy when ordering the car the gentleman on the phone was also extremely helpful. Delivery service and customer service couldn’t be better!

I don't buy cars very often and after using a hire Ford Kuga after an accident, I liked the car so looked around for one to buy. Cinch had the benefit of a large range of cars to search at various price points and an easy home delivery service

Was very easy, toughest part was trying to decide what car to go for!

Car came with no SD card (just an empty box) and no mats in the car, have contacted cinch multiple times saying it is being looked into but still no update weeks later, will cost me hundreds of pounds to sort