Good options for filtering with (for me) one exception. "Interior: leather/cloth" My car search only comes with leather, but I want a specific colour
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Review summary
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What people talk about most
Reviews shaping this summary
Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more
Company replied
Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting
Company replied
First time I have used Cazoo, and I can't recommend it too highly. Good experience all the way through, amazing amount of good cars, reasonably priced, and lots of information. I finally found a mini,... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Trustpilot ratings are accumulated across the entirety of the Cazoo brand history. From 27 June 2024, the Cazoo brand has been owned and operated by Motors.co.uk Limited. Reviews submitted prior to this date relate to the previously owned business and do not reflect the products, services or customer experience provided by Motors.co.uk Limited.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saved a lot of searching.
July 22, 2026
Unprompted review
Fast response from queries raised and…
Fast response from queries raised and easy to find the right spec car your looking for
July 20, 2026
Unprompted review
Reply from Cazoo UK
Thanks so much for the great review! 😊 We're delighted to hear you found it easy to search for the right car and that your queries were responded to quickly. We really appreciate you taking the time to share your experience, and we hope you find the perfect car! 🚗✨
very good quality Very good service
very good quality Very good service
July 19, 2026
Unprompted review
Reply from Cazoo UK
Thank you for the fantastic review! 😊 We're so pleased to hear you had a great experience. We really appreciate your feedback and hope to see you again when you're next searching for a car 🚗✨
Reply from Cazoo UK
Yay! Simple and easy is the goal, so it’s awesome to hear your feedback. Thanks for letting us know! 🙌
No response from seller
July 17, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Cazoo is much better than Auto Trader
I look on other websites for my next car but I always seem to end up back on cazoo 🤭
I found my dream car, and I can say I will be getting tomorrow. 😁
Thank you, CAZOO 🫶🏼
July 16, 2026
Unprompted review
Reply from Cazoo UK
Thank you for the fantastic review! 😊 We're delighted to hear you keep coming back to Cazoo—it really means a lot!
We hope the dealer gets in touch with you soon. If you haven't heard back after a reasonable time, please email us at consumer.support@cazoo.co.uk with the vehicle details, and we'll be happy to look into it for you.
We hope you're behind the wheel of your new car very soon! 🚗✨
Found a nice suv then got cleared for…
Found a nice suv then got cleared for the finance then nothing, waste of time and effort
July 17, 2026
Unprompted review
Reply from Cazoo UK
We're really sorry to hear about your experience. 😔 We understand how frustrating it must have been to be approved for finance and then not be able to complete your purchase.
As finance applications are handled by third-party providers and the final decision to proceed with a sale rests with the dealer, we'd like to look into what happened. Please email us at consumer.support@cazoo.co.uk with a few more details, and we'll do our best to help. 🙏
Made an enquiry on a vehicle listed for…
Made an enquiry on a vehicle listed for £14990, only for it to be relisted for £15990. Made a new enquiry as I was supposed to view in two days. The response was “have you paid deposit, we don’t owe you anything “.
That’s the worst response ever to a customer. Customer is the king you know…..
July 17, 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about this. Please email us at consumer.support@cazoo.co.uk with the details, and we’ll investigate as a priority. Thanks for letting us know. 🙏
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
Couldn't set my location
Couldn't set my location making it impossible to sort by distance
July 13, 2026
Unprompted review
Reply from Cazoo UK
Thanks for sharing your feedback. 😊 We’re sorry to hear you had trouble setting your location and using the distance filter. We appreciate you letting us know, and we’ll pass this on to the team. 🚗✨
Cazoo sell cars with wrong information
Bought a car in February from Cazoo, selling now due to getting company car and find out it is a Cat N but was told by Cazoo all finance and car check free, now totally out of pocket, Do not trust Cazoo as found out it was in a accident month before bought
July 1, 2026
Unprompted review
Reply from Cazoo UK
We're really sorry to hear about your experience. 😔 We take feedback like this very seriously and want to investigate further.
Please email us at consumer.support@cazoo.co.uk with the vehicle registration and the dealer's details. Once we have this information, we'll investigate the matter and raise it with our Trust & Safety team if appropriate.
Thank you for bringing this to our attention. 🙏
I never realised this car had been…
I never realised this car had been written off not interested
July 13, 2026
Unprompted review
Reply from Cazoo UK
We're sorry to hear this. 😔 We understand how disappointing that must be.
If you believe the vehicle's history wasn't made clear, please email us at consumer.support@cazoo.co.uk with the vehicle and dealer details. We'll investigate the matter with the dealer and take any appropriate action. Thank you for bringing this to our attention. 🙏
I emailed the trader twice regarding a…
I emailed the trader twice regarding a vehicle I was interested in and never received a reply!
July 10, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 Sometimes delays happen due to busy times in the Dealership, but we recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏
Thanks for letting us know, and good luck with your search! 🚗
All good zzzzzxxxxxxxxxxxx
July 1, 2026
Unprompted review
Reply from Cazoo UK
Love to hear it! 😊 Thanks for the great review. We're really glad everything's going well, and we appreciate you taking the time to share your feedback. Happy car hunting! 🚗✨
Reply from Cazoo UK
Thanks for the review! 😊 We're glad you're enjoying the prices on Cazoo. We work hard to bring together a great selection of competitively priced vehicles from dealers across the UK. Thanks for taking the time to share your feedback! 🚗✨
I wanted to speak to a salesman but all…
I wanted to speak to a salesman but all that happened was email, which I dont’ like. Please get a salesman to phone me so I can purchase a car
July 8, 2026
Unprompted review
Reply from Cazoo UK
We're sorry to hear you've had trouble getting in touch with the dealer. 😔 If a phone number isn't available, the dealer may only be accepting enquiries by email at the moment.
If you'd like us to look into this for you, please email us at consumer.support@cazoo.co.uk with the details of the vehicle or dealer, and we'll be happy to investigate and follow up on your behalf. 🙏🚗
Still waiting for a reply from the…
Still waiting for a reply from the dealer after 2 emails.
July 7, 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏
Thanks for letting us know! 🚗
Imran from Burton-upon-Trent - avoid and avoid Cazoo
Dealer page : Imran from Burton-upon-Trent
Bought a car from this dealer and it broke down within 48 hours. A full diagnostic found multiple serious faults that were clearly hidden before the sale. He advertised the car as a dealer vehicle, then refused my refund request and suddenly claimed he was a private seller. He ignored all messages and forced me into a position where I now need to take him to court. Avoid this dealer — he sells faulty cars and hides defects.
June 17, 2026
Unprompted review
Reply from Cazoo UK
Oh no, we’re so sorry to hear this! 😔 We take feedback like this very seriously and want to make things right. Could you drop us an email at consumer.support@cazoo.co.uk with more details? We’ll investigate and take appropriate actions with the Dealer.
Reply from Cazoo UK
So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!
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