Brock came up with a satisfactory solution to our travel plans, but at times I felt rushed to make a decision. He told me that he was about to go off shift! More information on the website about the... See more
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Reviews shaping this summary
A complication of my reservation was sorted out by the travel agent. They were patient despite my frustration and helped me get the flight itinerary that worked for me.
Company replied
Justin was amazing, he listened to me and then took the time to look into my concerns and sent me an email to walk me through the process of resolving my issues Thank you Justin
Company replied
The issue raised with the previous flight booking was dealt with thoroughly. Respect and understanding maintained throughout the call today.
Company replied
Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I had a fantastic experience booking my…
I had a fantastic experience booking my flight with Flightoworld. From my very first booking, the team has always been professional, responsive, and trustworthy, making the whole process smooth and stress-free.
A special thank you to Crystal for her excellent assistance with my check-in. She was incredibly friendly, helpful, and a pleasure to speak with. Her outstanding customer service made the experience even better. I truly appreciate all the support and would happily recommend Flightoworld to others! 😊
July 23, 2026
Unprompted review
Martin has been a great help and made…
Martin has been a great help and made it very easy for me to understand and follow instructions.
July 22, 2026
Unprompted review
Avoid CheapFlyShop – Misleading Prices and Poor Business Practices
Avoid CheapFlyShop – Misleading Prices and Poor Business Practices
I had a very disappointing experience with CheapFlyShop. They advertise extremely cheap flight prices to attract customers, but after taking your payment, they do not issue the ticket promptly.
Instead, they contact you claiming that the flight is now full or that the fare is no longer available, and then pressure you to rebook at a much higher price. In my case, they asked for more than double the original fare—far more than the price shown directly on the airline's own website.
This feels like a bait-and-switch tactic designed to lure customers with unrealistically low fares and then extract more money after payment has been made.
I would strongly recommend booking directly with the airline or using a reputable travel agency. Based on my experience, I would not use CheapFlyShop again and cannot recommend them to others.
June 25, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Sudhir,
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations.
We would like to clarify that the fare you selected was a highly discounted promotional fare, which was clearly stated as subject to availability until ticketed and may require up to 48 hours (or longer in rare cases) for confirmation through our consolidator before ticket issuance. Unfortunately, due to the high demand for the requested itinerary, the promotional fare was no longer available when confirmation was received, and therefore no ticket could be issued at that fare.
When the requested promotional fare could not be confirmed due to its unavailability, we promptly contacted you within the advertised processing timeframe to explain the situation and provide an alternative travel option based on the fares available at that time. This option was offered solely for your consideration and was never mandatory.
As you chose not to proceed, your booking was cancelled, and no payment was retained by us for the unconfirmed booking.
We understand your disappointment and would like to inform you that fare availability can change rapidly. However, we respectfully disagree with the characterization of our business practices, as the booking conditions and fare confirmation process are disclosed during the booking process and in our Terms & Conditions.
If you would like us to review your booking further, please contact us at support@cheapflyshop.com with your booking reference. We remain committed to addressing any genuine concerns directly.
Best regards,
Customer Support Department
We had a serious problem and Malcolm …
We had a serious problem and Malcolm replied to my email and called me immediately and spent 1.5 hrs trying to give me the best solution to our problem. I will always be in debt to Malcolm for his time, patience and understanding.
I can’t recommend this company and particularly Malcolm enough
July 23, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you so much for taking the time to share your experience.
We are delighted to hear that Malcolm was able to assist you during such a difficult situation. Providing timely support and working closely with our customers to find the best possible solution is always our priority, and we're pleased that Malcolm's patience, dedication, and commitment made a positive difference.
Your kind words and recommendation mean a great deal to both Malcolm and the entire team. We truly appreciate your trust in us and look forward to assisting you again whenever you need us.
Best regards,
Customer Support Department
Web check-in made the process qWeb check-in made the process quick and easy, allowing seat preferences to be selected online.uick and…
Web check-in made the process quick and easy, allowing seat preferences to be selected online.
July 23, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Suresh,
Thank you for your wonderful feedback!
We're delighted to hear that your web check-in experience was quick and hassle-free, and that you were able to select your preferred seats online with ease. We strive to make every step of the travel journey as smooth and convenient as possible.
Thank you for choosing us. We truly appreciate your support and look forward to assisting you with your future travel plans.
Best regards,
Customer Support Department
Excellent service
As indicated in a review I did before, the assistance I received from the team is so wonderful, Justin did so well in the checking in and following up on phone to confirm the boarding passes have been received by e mail. Thank you to the entire team
July 22, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Opeyemi,
Thank you for your wonderful feedback and for taking the time to share your experience with us once again.
We're delighted to hear that you received excellent service from our team. It's especially rewarding to know that Justin was able to assist you with your online check-in and followed up to ensure that you had successfully received your boarding passes by email.
Your kind words and recognition mean a great deal to Justin and the entire team. We truly appreciate your trust and support, and we look forward to assisting you again with your future travel needs.
Best regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Phil,
Thank you for your kind feedback!
We're delighted to hear that you had a positive experience. It's wonderful to know that Brock went the extra mile to assist you with your checked baggage enquiry and ensure everything was taken care of.
Your appreciation means a lot to Brock and the entire team. Thank you for choosing us, and we look forward to assisting you again on your future travels.
Best regards,
Customer Support Department
Dear MALCOLM.
Dear MALCOLM.
Thanks for your help.
You have done good job for me.
Thanks for your help and kindness.
Regards
N SARWAR
July 22, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Nadeem,
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that Malcolm was able to assist you and that you were happy with the support you received. Your appreciation of his kindness and dedication means a great deal to both Malcolm and the entire team.
Thank you for choosing us. We truly appreciate your trust and look forward to assisting you again with your future travel needs.
Best regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Mohd Altamash,
Thank you for your wonderful feedback!
We're delighted to hear that you found the booking process smooth and easy. We strive to make booking travel as simple and convenient as possible, and it's great to know we met your expectations.
Thank you for choosing us. We truly appreciate your support and look forward to assisting you with your future travel plans.
Best regards,
Customer Support Department
David was really helpful finding me the…
David was really helpful finding me the flights I needed,
July 20, 2026
Unprompted review
Roston was polite and understanding…
Roston was polite and understanding during the process of changing flights and booking others. It was a complicated situation, which he explained clearly and concisely. He treated me with respect and kindness.
July 21, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Angela,
Thank you for taking the time to share your experience.
We're delighted to hear that Roston was able to assist you through what was clearly a complicated situation. Providing clear explanations, treating our customers with respect, and finding the best possible solutions are values we strive for every day, so it's wonderful to know that Roston delivered on those expectations.
Your kind words and recognition will certainly be shared with Roston and the rest of our team. Thank you for choosing us, and we look forward to assisting you with your future travel needs.
Best regards,
Customer Support Department
Justin was very helpful
Justin was very helpful and solved my issue with no delays.
July 21, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback!
We're delighted to hear that Justin was able to resolve your issue promptly and provide the assistance you needed without any delays. Delivering efficient and reliable customer service is something we continually strive for.
Your kind words will be shared with Justin and the rest of our team. We truly appreciate your trust and look forward to assisting you again with your future travel needs.
Best regards,
Customer Support Department
Clear and calm transaction
Your consultant was able to amend the booking, offering and explaining to us our options, highlighting the key points, all conducted in a clear and patient manner, and we are happy that we were given a cost-effective solution which met the requirements.
Thank you, Mr David John.
July 21, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear John,
Thank you for taking the time to share your experience.
We're delighted to hear that David John was able to assist you with amending your booking and clearly explain the available options. It's wonderful to know that his patience, professionalism, and clear communication helped you make an informed decision and find a cost-effective solution that met your travel needs.
Your kind words mean a great deal to David John and the entire team. We truly appreciate your trust and look forward to assisting you again with your future travel plans.
Best regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Shahadat,
Thank you for your kind feedback!
We're delighted to hear that Martin Gomez was able to assist you and that you found his support helpful. Providing friendly, professional, and efficient service is always our goal, and it's wonderful to know that Martin made a positive difference to your experience.
Your appreciation will be shared with Martin and the rest of our team. Thank you for choosing us, and we look forward to assisting you again with your future travel needs.
Best regards,
Customer Support Department
Great service
July 21, 2026
Reply from Cheapflyshop UK
Dear Mr. & Mrs. Stevenson,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with our service. Providing excellent customer support and making your travel experience as smooth as possible are always our top priorities.
We truly appreciate your trust and thank you for choosing us. We look forward to assisting you again with your future travel plans.
Best regards,
Customer Support Department
Great service
July 21, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear David,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with our service. Providing excellent customer support and making your travel experience as smooth as possible are always our top priorities.
We truly appreciate your trust and thank you for choosing us. We look forward to assisting you again with your future travel plans.
Best regards,
Customer Support Department
Brock
Brock, you are an invaluable asset to the team. We greatly benefited from your guidance and patience in arranging a trip to Bali. Your assistance was greatly appreciated. This is a significant asset to the team.
July 16, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Cloud,
Thank you for your wonderful feedback!
We're delighted to hear that Brock was able to assist you with arranging your trip to Bali. It's great to know that his guidance, patience, and dedication made the planning process easier and more enjoyable for you.
Your kind words and recognition mean a great deal to Brock and the entire team. We truly appreciate your trust and are grateful for the opportunity to assist with your travel plans.
We look forward to serving you again in the future.
Best regards,
Customer Support Department
after initially securing a low price
after initially securing a low price, I receive follow-up calls AND emails demanding more money for services like checked luggage AND TICKETS BOOKED FOR ONE WAY ASKING ME TO BOOK DEPARTURE TICKET VERY FRUSTRATING AND SHIT UP SERVICE DONT GO FOR THIS CHEAP TRAP BETTER BUYING GIVING FEW BUCKS MORE WITH STRAIGHT AWAY ETICKETS ON PAYMENT.
BOUGHT TICKET FOR 694 POUNDS TOLD THEM TO KEEP FOR THEM SELFS AFTER THEY DEMANDED EXTRA 600 FOR BOOKING DONT USE.
July 21, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jitendra,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
After reviewing your booking, we would like to clarify that the promotional fare you initially selected was subject to availability until ticketed, as stated during the booking process and in our Terms & Conditions. Unfortunately, the requested fare was no longer available for ticket issuance. An alternative option was offered for your consideration only and was never mandatory.
As you chose not to proceed with the alternative, your booking was cancelled, and no funds were retained by us in relation to the unconfirmed booking.
We also note that your comments regarding being asked to purchase a departure ticket do not accurately reflect the circumstances of your booking. Our team's intention was solely to provide available travel options based on your requirements.
We are committed to transparent service and regret any misunderstanding. If you would like us to review your concerns further, please contact us directly at support@cheapflyshop.com with your booking reference. Leaving a review alone does not allow us to fully address or resolve your concerns, and we remain happy to assist you.
Best regards,
Customer Support Department
Cheapfly
Martin was extremely helpful in rearranging the flight details, he was patient and proactive. I cannot thank him enough. He made me feel at ease.
July 20, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Leslie,
Thank you for taking the time to share your experience.
We're delighted to hear that Martin was able to assist you with rearranging your flight details and that his patience and proactive approach helped make the process smooth and reassuring. It's especially rewarding to know that he made you feel at ease during what can often be a stressful situation.
Your kind words will be shared with Martin and the entire team. We truly appreciate your trust and look forward to assisting you again with your future travel needs.
Best regards,
Customer Support Department
Alex was extremely patient and very…
Alex was extremely patient and very helpful he literally went out of his way to help me with my booking. He was polite kind caring and very confident. You should be proud of having a member of staff like Alex in your agency highly recommended thank you for everything xxx
July 18, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Shehnaaz,
Thank you for your wonderful feedback!
We're delighted to hear that Alex provided you with such exceptional support throughout your booking. It's wonderful to know that his patience, professionalism, kindness, and willingness to go the extra mile made such a positive impact on your experience and helped put you at ease.
Your generous words and recommendation mean a great deal to Alex and the entire team. We truly appreciate your trust and are proud to have dedicated team members committed to delivering outstanding customer service.
Thank you for choosing us. We look forward to assisting you again with your future travel plans.
Best regards,
Customer Support Department
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