Been using Flightcatchers for serveral years now. I like their web site which makes it easy to compare routes/airlines and prices, and quick to see whether it would be cheaper to fly on slightly diff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So good experience as usual. I'm using flight catchers since 2020 so far i have no issue at all. Special thanks to Mr Akbar and Mr Qamar iqbal for helping me out today . So professional and helpful t... See more
Company replied
It was the cheapest of all flights, read the trustpilots, all good and paid for the tickets by credit card. In the next few hours, I got the e tickets and plane reference of the airline website to fil... See more
Company replied
Sufyan provided excellent service while finding the best flight prices and times. He guided us step by step, making the booking process incredibly easy. Well done! We will certainly use Flightcatcher... See more
Company replied
Company details
Written by the company
flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.
Contact info
84 Kingsley Road, TW3 1QA, Hounslow, United Kingdom
- 02071831816
- info@flightcatchers.com
- flightcatchers.com
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mr Asad
Mr. Qamar guide me the ticket details, duration and options and gave me excellent prices after comparison with differnt airlines.
July 23, 2026
Unprompted review
Have been using Flightcathers for a few…
Have been using Flightcathers for a few years now. Always good on prices and their customer service has been excellent. Made another flight booking today. Arham Ali served me today and his level of service was excellent. Please keep up the good work. Best wishes
July 23, 2026
Unprompted review
Reply from Flightcatchers
Dear Mr Ahmed Naeem Azam,
Thank you for your wonderful feedback and for your continued trust in Flightcatchers over the years.
We're delighted to hear that you have consistently found our prices competitive and our customer service excellent. It is especially pleasing to know that Arham Ali provided you with outstanding service during your recent booking. We truly appreciate your kind words and will be sure to pass your compliments on to Arham Ali.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Muhammad Anees was very helpful
Muhammad Anees was very helpful , polite, expedient and assisted me greatly . Thankyou very much. Kind Regards Mark.
July 23, 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your wonderful feedback.
We're delighted to hear that Muhammad Anees provided you with helpful, polite, and efficient assistance. It is great to know that he was able to support you throughout your booking, and we truly appreciate your kind words. We will be sure to pass your compliments on to Muhammad Anees.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Sufiyan was very helpful with my…
Sufiyan was very helpful with my booking thanks I would use flight catchers again
July 23, 2026
Reply from Flightcatchers
Dear Mr. DAD,
Thank you for your wonderful feedback.
We're delighted to hear that Sufiyan was helpful with your booking. We'll be sure to share your kind words with him. We truly appreciate your trust and are pleased to know you'd choose Flight Catchers again.
We look forward to assisting you with your future travel plans.
Kind regards,
Customer Care Team
The initial person was very helpful and…
The initial person was very helpful and polite. After booking and payment was made I then got a call from another person asking if we wanted to book our seats, as its not guaranteed we will sit together. He was asking for £140 each. That really put a damper on our, otherwise, happy moment.
July 17, 2026
Reply from Flightcatchers
Dear Karen,
Thank you for your feedback.
We're pleased to hear your initial experience with our team was helpful and polite. We're sorry that the follow-up call regarding optional seat selection left you feeling disappointed.
Seat selection is an optional service offered by the airline, and we appreciate your comments. We'll share your feedback with the relevant team to help improve how we communicate these options.
We hope you have a wonderful trip.
Kind regards,
Customer Care Team
Excellent Customer service by Yakshan …
Excellent Customer service by Yakshan
He was very helpful and prompt in dealing with my query and request. Very well spoken.
Wish everyone was at his level with customer service.
Thank you.
July 22, 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your wonderful feedback.
We're delighted to hear that Yakshan provided you with excellent customer service and was helpful, prompt, and professional in assisting with your query and request. Your kind words are greatly appreciated, and we will be sure to pass your compliments on to Yakshan.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Beatrice,
Thank you for your kind feedback. We are delighted that you take time to leave a review for our customer services.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
shahneel brother was very coorprative
shahneel brother was very coorprative
it was very first experince with flightcacher and it was good
July 22, 2026
Reply from Flightcatchers
Dear Muhammad Waleed,
Thank you for your wonderful feedback.
We're delighted to hear that your first experience with Flightcatchers was a positive one and that Shahneel provided you with such cooperative and helpful assistance throughout the booking process.
We truly appreciate your kind words and will be sure to pass your compliments on to Shahneel. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
SUFFIAN
He is really kind and helpful. He is perfect in his work. He just searched accordingly my dates and offered me best ticket in perfect price. I really recommend him.
Five star for Suffian.
July 10, 2026
Reply from Flightcatchers
Dear Syeda Nazia Naseem,
Thank you for your wonderful feedback.
We're delighted to hear that Suffian provided you with kind, helpful, and professional assistance in finding the best ticket for your preferred travel dates at a great price. Your recommendation and kind words mean a great deal to us, and we will be sure to pass your compliments on to Suffian.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
i am very happy with booking…
i am very happy with booking process,service and customer service of flightcatchers .
specially travel consultant Mr Mukesh Kumar he was very helpful and polite i had very good talk with him.
July 22, 2026
Reply from Flightcatchers
Dear Mehtab,
Thank you for your kind feedback. We are delighted that you take time to leave a review for our customer services.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Avoid
Avoid, avoid, avoid. Pay a little extra and book directly with airlines. Not a problem if your flights go as planned but if any cancellations they will not refund. Now waiting almost 5 months for money and have had to do chargeback throughmy bank. Customer care - don't care. I made the mistake of looking at Trust Pilot for reviews. Must be fixed. Look anywhere else and the reviews are awful. So regret using this company.
March 1, 2026
Unprompted review
Reply from Flightcatchers
Dear Kathy Melvin,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience.
We appreciate that waiting for a refund can be frustrating. However, the refund in your case has not been delayed by Flightcatchers. The delay is due to the operating airline's refund processing, which has been significantly impacted by the exceptional backlog following the disruption in the Middle East. As an intermediary, Flightcatchers can only remit refunds once they have been authorised and received from the airline.
As the delay arises from the operating airline's refund processing rather than any action or inaction by Flightcatchers, initiating a chargeback against the travel agent may not assist in expediting the airline's refund process. Chargeback proceedings are managed independently by the card issuer and the merchant's acquiring bank and may affect the normal handling of the refund whilst the dispute remains ongoing.
We remain available to resolve this matter amicably and kindly invite you to contact our Customer Care Team at customercare@flightcatchers.com with your Flightcatchers booking reference so that we can review your case and provide you with a further update.
Best regards,
Customer Care Team
Abdullah Majid was so helpful
Abdullah Majid was so helpful, ask for him he will look after you
July 22, 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your wonderful feedback.
We're delighted to hear that Majid provided you with kind, helpful, and professional assistance in finding the best ticket for your preferred travel dates at a great price. Your recommendation and kind words mean a great deal to us, and we will be sure to pass your compliments on to Majid.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Best customer service
July 22, 2026
Reply from Flightcatchers
Dear Ramzan,
Thank you for your kind feedback. We are delighted to hear that our team provided you with helpful and patient service throughout your booking experience.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
I had seen some flights on skyscanner…
I had seen some flights on skyscanner and when going to book the flights through flight catcher and error repeatedly appeared. I decided to ring them directly and the process was unbelievably smooth. Murad was so helpful. He clarified everything and gave me piece of mind. Murad assisted from the beginning in find. The flights i wanted all the way through to booking and making the payment. Thank you so much Murad!
July 22, 2026
Reply from Flightcatchers
Dear Haroon Bashir,
Thank you for your wonderful feedback.
We're delighted to hear that Murad was able to assist you after you experienced difficulties booking online. It's great to know he made the process smooth, clarified everything, and supported you from finding your preferred flights through to completing your booking and payment with confidence.
We truly appreciate your kind words and will be sure to pass your compliments on to Murad. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Great service I received from Mr Anis…
Great service I received from Mr Anis and Ammanullah sheikh
July 22, 2026
Reply from Flightcatchers
Dear Aryan,
Thank you for your kind feedback. We are delighted that you take time to leave a review for our customer services.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Great experience once again with…
Great experience once again with Flightcatchers. Badr and Aliyan were very patient and helpful with a complex booking. Great performance. Many thanks to both. Will trust to book with Flightcatchers again in the future.
July 22, 2026
Reply from Flightcatchers
Dear Adnan Hanid-Awan,
Thank you for your wonderful feedback.
We're delighted to hear that you had another great experience with Flightcatchers and that Badr and Aliyan provided you with patient and helpful assistance throughout your complex booking. Your trust and kind words mean a great deal to us.
We will be sure to pass your compliments on to Badr and Aliyan. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Found a good deal on Skyscanner
Found a good deal on Skyscanner, Rang flightcatcher Customer Service, Spoke to Sarang, Pretty Straight forward booked my ticket, Paid for the fare and received my Ticket in 30 minutes or So,
Can't fault the company Thanks once again
July 22, 2026
Reply from Flightcatchers
Dear Mohammed Arif,
Thank you for your wonderful feedback.
We're delighted to hear that you found a great fare and that Sarang made your booking process straightforward and efficient. It's great to know you received your ticket promptly and had such a positive experience.
We truly appreciate your kind words and will be sure to pass your compliments on to Sarang. We look forward to assisting you again in the future.
Best regards,
Customer Care Team
Thank u so much Akbar for helping me…
Thank u so much Akbar for helping me today with my flight booking and ur patience .. highly recommended
Eman
July 22, 2026
Reply from Flightcatchers
Dear Eman,
Thank you for your wonderful 5-star review.
We're delighted to hear that Akbar was able to assist you with your flight booking and that you appreciated his patience. We'll be sure to share your kind words with him.
Thank you for your recommendation. We look forward to assisting you again.
Kind regards,
Customer Care Team
Reply from Flightcatchers
Dear Eddy Adam,
Thank you for your kind feedback.
We're delighted to hear that you found the booking process easy and were happy with our service. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Customer Care Team
Reply from Flightcatchers
Dear Farooq,
Thank you for your feedback.
We truly appreciate you taking the time to recognize Muhammad Anees. We will be sure to share your appreciation with him.
We look forward to assisting you again in the future.
Kind regards,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.