Charlie Reviews 570

I have not encountered any real issues with the account. My only complaint is I emailed support two times with a question and never received a response. Poor customer service.

It’s ok. I Do get my social security payments early, which I really like. But their “Fraud Shield” alerts are really irritating. It seems EVERY transaction gets flagged. Frustrating. Anyway.

I was disappointed that I could not add my husband to my account. We both wanted be on the same account and close our old bank account. Now we have 2 bank accounts and it makes it difficult to switch... See more

This company spelled out their mission and used integrity. I have faith in the effort of the financial institution.

I’ve had to reach out to Charlie for help in the past on various topics! The helpdesk people were always courteous and helpful with their expediting process of fixing issues I’ve had. I’ve switched... See more

I highly recommend Charlie to anyone in need of a secured, efficient, customer friendly debit card. Honestly, I was hesitant at first. So many scams are out there. After doing a bit of research regar... See more

I have been enrolled with Charlie for over a year, and can say without any hesitation that this program is safe, secure and sound. Customer service is top notch with knowledgeable, patient, and... See more

Great customer service and fraud protection. I receive a text with each and every transaction. When there was one I didn’t recognize, my card was locked immediately. Also the early social security... See more

I really like this financial institution, but to limit the withdrawal limit daily, im not happy with. But thats with most banks. Ive been this bank awhile I should a leeway. Depositing is also a lim... See more

Having the monies loaded onto the card by or before the first of the month is Wonderful…I can finally get my rent in on time ! Also you guys were Great 👍🏽 looking out when you noticed strange activi... See more

Charlie lets me and seniors set the account for no online purchases and for Walmart or Amazon only which I adore those settings, fraud proof. Also I receive my SSA payment 5 days early along with earn... See more

Charlie notifies me days ahead when my deposit will be in my account. Whenever I make a withdrawal, Charlie confirms the amount and the balance, plus I can withdraw a larger amount than my old account... See more

I feel like my information and Social Security are secure with Charlie. Since there are a lot of fraud cases going on with Social Security, I feel like my information and money are safe. They know who... See more

Charlie is a very professional company. You can always depend on getting fast service for whatever you need. Very friendly employees when you are calling in. One of their best features is you are able... See more

These people care about us and they’ll do anything that they can to help us if they can. Women are running the company and they better leave it the way it is because I wouldn’t change a thing. I te... See more

Charlie is great! Any direct deposit is in there 3-5 days before it’s due. Wonderful customer service. Always able to answer any questions if you cant find it on the Charlie App. I highly recommend Ch... See more

I love the way that Charlie would ask you first before paying anyone if it’s you who was using your card for purchases before paying anyone. It’s also convenient that they pay you 5 days in advance b... See more

I’ve never had any issues with my Charlie account! When I couldn’t find something in my account t database, I would call and the reps were very polite, professional and courteous! I appreciate that gr... See more

Charlie Bank is great for getting your Social Security direct deposited to you earlier. It helps me with our monthly budget. Customer service is quick with researching your concerns.

So far they have done everything they promised. Get my Social Security check 3 to 5 days early, they notify me if anything doesn't look right. So I can only say 100% I'm a very happy customer.

From the start Charlie makes life so much more easier and so much less to worry about. It’s like for example a friend starts to ask you about Charlie but before they finish you are at the finish line... See more

Charlie has been there when I need answers about my account or where is my SSA is going to be,there other problems with payment we’re made by me

Charlie is by far the best banking service I have ever experienced. My card had been compromised twice and they're Customer got on the problem ASAP. Best customer service with Charlie

Charlie’s atm’s are only available at certain places and there is a limit on what you can withdraw. The only good thing about Charlie is that it pays your Social Security early.

Love getting my checks early. Customer Service is fantastic, they are patient and willing to talk you though any online issues from,adding to wallet or another account, to paying bills.

Charlie has been a great experience for me. They are prompt and professional in all aspects related to my account needs. You should give them a try. I did, and almost 2 years in I’m planning on many y... See more

They inform you of anything they seem to warrant suspicious. The customer service is very good. They informed you of your date your get your next deposit is posted and the time that it will post they... See more

I love Charlie! I get my social security check at least 5 days early every month! They give you a debit card. It makes me feel like my account is safe. Plus they communicate very well. Highly recommen... See more

Great company they set up my whole account fir with SS and they always keep in touch email letting me know when my next deposit will be available awesome highly recommend Charlie 👍👍

They always have my money on time and I always get paid way before my due date , greatly appreciated

I LOVE Charlie! It’s so easy to use and I especially like that when I buy something I receive a text showing the amount and my balance! Charlie has definitely made banking easier for me!

I've tried other cards but I find charlie is the best card for me the o ly issue I have is need more security there's apps that I dont even know and the taking money with out my permission if you can... See more

I love Charlie cuz they always let you know ahead of time when you receive your check. I also like the feature that protects you against new and unfamiliar charges. They are great!!!

The customer service has been exemplary. And every time I use my Charlie card I get a text with the amount and my latest balance. It’s a wonderful card and I’m so glad I have it wishing I had it a lon... See more

My experience with Charlie customer service is very knowledgeable and very professional and pleasant to converse with. The situation I encountered was quickly resolved in no time. I’m so thrilled th... See more

I am well please, but I cannot connect accounts with PLAID. Will that be possible in the near future?

Charlie always polite people and they work with you have a problem they have gone miles to help me out and I give them a A + there wonderful

I need you to offer longer customer service hours. Also not open on the weekend is a must. This is the reason for my rating of 4 stars.

You get paid earlier than date of my social security

anytime i have called for help i received immediate response. very satisfied

Charlie provides me with a great sense of security. The only thing keeping me from giving Charlie a five is I don’t like people setting limits on how much money I can have of my own money.

I had just gotten approved for Social Security and I saw an ad on the Internet about Charlie. I signed up for the Charlie Debit Card and they took care of notifying the Social Security administration... See more

Charlie is great everytime u call they take care of u with all they got !! would referr them everyday of the wk , thank you charlie !!

I have had good experience with Charlie up until recently. I can’t do online shopping and I can’t do cash app so would it be better if I order a new card or will it continue to go on with a new card... See more

Whenever I have an issue I get in touch w customer service an they resolve it

It’s good app but I can’t seem to find a place who will allow me to put cash in so it makes it a little inconvenient for me. ATM’s aren’t too bad When I was emailed some places they couldn’t take t... See more

i couldn’t of made a better choice of where to put my SS I feel good knowing they are on top of the class with customer service you really should give them a try as you won’t regret it

Very good bank to use they got some money back for me phone never use them they got the money back thank you Charlie for part of my life

I think there customer service department go out of there way to help any matters at hand..They are alway kind, appointed, and helpful..