Great customer service at location Iselin, NJ. Especially I shopped with the help of Nikhitha multiple times in the store and she is very friendly and suggest really nice and trendy pieces. Without he... See more
Company replied
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Review summary
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I recently purchased a mangalsutra from CaratLane and I am absolutely thrilled with it! The craftsmanship is gorgeous, and it looks even better in person than in the photos. Delivery was smooth, promp... See more
Company replied
Very cute and beautiful. I have bought 5 earrings, and the CaratLane earrings are the most durable, well designed, and carefully curated pieces, especially for daily wear. I may even buy more, althoug... See more
Company replied
Video call or reply in whats app msgs about quesy was excellent and made us get a real feel of look for earing / bracelet / mangalsutra / requested products
Company replied
Company details
- Jewelry Store
- also in
- Jeweler
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I bought 2 For ever gemstone pendant…
I bought 2 For ever gemstone pendant for my friends for gifting it for Diwali.
It turned out to be the best gift. Look and quality is worth paying for it.
October 15, 2026
Unprompted review
I ordered yellow gold studs those are…
I ordered yellow gold studs those are very cute and quality is also good
November 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great quality and design
Great quality and design! It's been some time since the purchase - still get compliments for it!
November 5, 2025
Unprompted review
Reply from CaratLane - A Tata Product
We are glad you enjoyed your experience with our product. We appreciate your feedback about the lasting quality and design that continues to get noticed.
Beautiful personalized gift products…
Beautiful personalized gift products for kids. The best!!!!
November 5, 2025
Unprompted review
Reply from CaratLane - A Tata Product
We are glad you enjoyed our customized children's items. We appreciate your feedback.
Easy to ship and no problems with…
Easy to ship and no problems with delivery. The items are genuine and they have good designs.
September 4, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad to hear that your order arrived smoothly and that you are pleased with our authentic products and designs! Thank you for sharing your positive feedback.
The ordered item reached my address at…
The ordered item reached my address at promised date & time. Professional , quality product and most importantly it is made in India.
Only one suggestion -- Indians prefer 22 carrot gold jewelries not 14 ct or 10 ct. The options for 22 ct jewelries are very limited. If possible increase product list on that category.
October 29, 2026
Reply from CaratLane - A Tata Product
We are glad you enjoyed your experience with our prompt delivery and the quality of our locally manufactured items. We appreciate your valuable feedback regarding the purity of the gold selection. We recognize the strong cultural preference for twenty-two karat gold jewelry in the region, and we acknowledge that our current inventory in this specific category is quite restricted. Our team is actively looking into expanding our collection of higher-purity gold options to better satisfy your preferences in the future.
Best product's in the world
November 2, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you think so highly of our products. Your support means the world to our team, and we look forward to serving you again soon!
I had a wonderful experience with…
I had a wonderful experience with CaratLane! The jewelry is beautiful, elegant, and of excellent quality. The designs are unique and have a premium finish. I really appreciate the attention to detail and the overall shopping experience. The service was smooth and satisfying. Highly recommend CaratLane to anyone looking for beautiful jewelry!
September 9, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are delighted to hear about your wonderful experience and your appreciation for the unique designs and premium quality of the jewelry. It is great to know that the attention to detail and the smooth service met your expectations. Thank you for sharing your positive feedback and for recommending us to others.
I purchased diamond bracelet and love…
I purchased diamond bracelet and love it.
November 3, 2025
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear that you love your new diamond bracelet. Thank you for sharing your positive feedback with us; it truly brightens our day.
Caratlane Customer Experience is…
Caratlane Customer Experience is amazing. The wide variety in selection, customer experience, pricing are good. Made to order timeline estimates may work most of the time, but they need to ensure their estimates are correct.
November 26, 2025
Unprompted review
Reply from CaratLane - A Tata Product
We are glad you enjoyed your experience with our diverse selection, pricing, and service. We appreciate your positive feedback and thank you for sharing your thoughts. We also take your note regarding the accuracy of our custom order delivery timelines seriously, and we will work on refining these estimates to better serve you in the future.
Late delivery but everything else is good
November 1, 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are glad you enjoyed your experience, and we sincerely regret that our delivery was delayed. We are actively working to improve our shipping times.
Reply from CaratLane - A Tata Product
We are glad you enjoyed your experience, and we thank you for your continued support of our services.
I enjoyed wearing the Trio Lines…
I enjoyed wearing the Trio Lines Diamond Ring i bought and my daughter loves the evil eye bracelet I bought .
November 3, 2025
Unprompted review
Reply from CaratLane - A Tata Product
We are glad you enjoyed your experience with our jewelry. We are happy to hear that both you and your daughter love the ring and bracelet. Thank you for your feedback.
Excellent products and customer service
October 26, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the wonderful five-star review! We are absolutely delighted to hear that you are pleased with our high-quality items and the support provided by our team. Your kind words mean the world to us, and we look forward to serving you again in the future.
Great quality and price
November 9, 2025
Unprompted review
Reply from CaratLane - A Tata Product
Thank you for sharing your feedback! Providing top-tier quality alongside great value is our top priority, so we’re delighted to know we met your expectations. Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else.
good product
November 6, 2025
Unprompted review
Reply from CaratLane - A Tata Product
Thank you for sharing your feedback! Providing top-tier quality alongside great value is our top priority, so we’re delighted to know we met your expectations. Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else.
Product information is showing 5.74…
Product information is showing 5.74 22kt gold but certificate showing 4.76 grams and when i contact customer service no proper response and assistance, trusted caratlane and ordered online but got inaccurate item weight
After following up many times, they did refund money for that one gram weight difference
October 29, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you for sharing your feedback and bringing this matter to our attention. We acknowledge the distress caused by the discrepancy between the listed gold weight and the certificate, as well as the difficulties experienced with our support team. We value your trust, and we are currently reviewing our product listing procedures and customer service protocols to ensure accurate information and better assistance are provided in the future.
Reply from CaratLane - A Tata Product
Thank you for sharing your feedback! Creating distinct, high-quality designs that stand out is at the heart of what we do, and we’re delighted to know you love your piece. Thank you for choosing us!
Best quality and superb design!
October 31, 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you are loving the exceptional design and craftsmanship of our products. Your support means everything to us, and we hope to serve you again soon!
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