There are a lot of options of cases, including some old models that are available. I am very happy to have Anson Lo’s brand to collaborate with Casetify, which is the reason for me to be one of your c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a tr... See more
Not very clear on the usage on coupon, I am new member and should have HELLO10 discount, but I tried many times it still not working, seems it cannot use with some other discounted item and I have del... See more
Company replied
DHL contacted me by phone number to ask for the value of the goods. Then I had to find the invoice and email them. Isn’t this something that should automatically be properly provided by the seller? Ho... See more
Company replied
Company details
- #20 of 29 best companies in Cell Phone Accessory Store
- #86 of 112 best companies in Electronics Store
- #91 of 116 best companies in Fashion Accessories Store
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
157K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Phone case
Really happy with the prompt & efficient service- love my phone case - so much choice of styles
June 13, 2026
It took so many tries and cards and…
It took so many tries and cards and calls with banks to make a transaction go through. I had to use klarna to make it go through
July 23, 2026
This stuff can be pretty costly
This stuff can be pretty costly. I’m really glad they gave a promo code at checkout.
July 22, 2026
很好的購買經驗 Good👍
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Website search/sort functionality needs…
Website search/sort functionality needs to be improved. Also, changing device color does not work for a lot of pages.
July 22, 2026
Reply from CASETiFY
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Kailtyn @ CASETiFY
good case and came on time
good case and came on time, but it got scratched in the back a little easily
June 14, 2026
Unintuitive
Honestly, you need a better ways to traverse the website itself. I’ve made an account 4 separate times with all the same credentials yet somehow I’m always signing up? Can anyone explain that to me? I can’t even track my package, which I feel like is a very simple thing I should be able to do. Not only is it unintuitive, but it doesn’t even work.
July 19, 2026
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We've shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kailtyn @ CASETiFY
I have utilized your products before…
I have utilized your products before and I think they are high-quality.
July 22, 2026
My case is broken after 3 months of…
My case is broken after 3 months of use. Casing is too soft and fragile.
April 25, 2026
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We've shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kailtyn @ CASETiFY
Your item never turns up
It's been 7 weeks and it hasn't arrived. I can only get through to the AI assistant and when I finally do get through to a person they tell me to wait longer. It has been in transit for 7 weeks!!
May 27, 2026
Unprompted review
Reply from CASETiFY
Hello there, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Kailtyn @ CASETiFY
Anime Collections RuleZ!
Every item I look for isn’t always in stock that’s the only problem I have with this shop. Other than that the products are absolutely fantastic I love the anime collections and I will keep buying them too.
July 21, 2026
The Casetify website is really bad
The Casetify website is really bad. Lags, glitches, products in stock don't appear at all when searched specifically and other products appear multiple times in the search results. For the cost of the cases one would think Casetify could afford to improve their website.
July 21, 2026
Reply from CASETiFY
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Kailtyn @ CASETiFY
The product is awesome!So chic and easy…
The product is awesome!So chic and easy to use! Love it🙂
June 14, 2026
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