Everything was seamless. Shipping times & updates could be better though! :). Generally in past experiences by the time shipping is updated from being shipped out my package has alreay arrived.
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The case is great and has protected my phone against everything. Shipping was fast my only problem is the case makes me phone overheat sometimes. But would still recommend. :)
I love the strong protection - why I’ve been using this brand for years. But often not satisfied because the printing/drawings on the case easily gets chipped.
I absolutely love casetify, I’ve bees using their cases for very long. It offers great protection with great design and you can also make your own design for your case, which I have done in the past t... See more
Company details
- #18 of 27 best companies in Cell Phone Accessory Store
- #95 of 122 best companies in Electronics Store
- #90 of 120 best companies in Fashion Accessories Store
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
158K reviews
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Enjoy your designs
I really enjoy your designs, but the delivery time after placing an order is quite long.
July 30, 2026
an extremely disappointing and frustrating experience
I purchased a phone wrist strap and strap charms directly from your official website. However, the actual items cannot be attached together as shown in the product photos online. When I reached out via Instagram customer service, I was simply told "there is nothing we can do," and my email inquiry submitted through your official website has been completely ignored. This has been an extremely disappointing and frustrating experience.
July 30, 2026
Very safe and the reporter is good too
July 30, 2026
Good good!!!!
August 5, 2026
The printing quality is so different…
The printing quality is so different from the picture, it's not good.
July 30, 2026
There is so much to choose from which…
There is so much to choose from which makes it hard to choose.
September 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CASETiFY
Hi Tim,
Thank you for your feedback.
We understand your concern. We take pride in making protective yet stylish tech accessories, while providing support for our global community of homegrown artists. Any time you order a case on our website, it is made-to-order just for you and a portion of the sales for many of our cases go back to the artist who designed it.
To be eco-conscious we use a print-on-demand model ensuring our customers get the highest quality products without any overproduction or excess waste. Each case is hand-inspected from corner to corner and made with durable, sustainable materials, for premium protection for all your tech devices. The value goes beyond just a phone case. We hope this context helps.
However, if you are not satisfied with your purchase, we certainly can arrange a return for exchange or refund,
within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable). We only accept one-time exchange.
And as always, if you have any questions or would like to share with us your feedback – we would love to hear from you!
Thank you very much and have a nice day!
Regards,
Brooke@CASETiFY
Great phone cases
Website was very easy to maneuver . I can’t wait to receive my new phone case
September 5, 2026
Peeling within first month
I’ve only had the case for a month and it has tiny bubbling and peeling already
July 29, 2026
Reply from CASETiFY
Hi Brittany, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
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