Canapuff Reviews 

1 star, and honestly, that’s generous.

I ordered an expensive product that was NEVER delivered. Despite the fact that I never received my order, they still refused to refund the shipping fees. Absolutely unacceptable.

The customer support was unprofessional and completely unhelpful. Delivery times are ridiculously long, and for the prices they charge, you can easily find better products for less money elsewhere.

The website is also far from user-friendly. And once you create an account, be prepared for a flood of useless promotional emails. You’ll probably want to unsubscribe immediately.

Overall, a terrible experience from start to finish. Expensive products, slow delivery, poor customer service, and no willingness to take responsibility when something goes wrong.

I strongly do NOT recommend this company. Save your money and shop elsewhere.

Horrible service ever since they start using GLS carrier, but they also Gaslight you. They give you a tracking number but don't hand the package to the carrier which is in Czechia. The company is in Spain but they ship from Czechia. Weird. It's been a month back and forth with them lying that they are investigating the situation, when they already gave me two different tracking numbers that my local GLS Office can't track. I can see they're not being honest. I just want my money back, asked countless times, it's way past the 5 day window they assure they deliver, so I have the right to get my money back.Just refund people when you do a shitty job, how hard is that. Avoid complaints to the ECC.

Avoid this shop
Paid weeks ago, no response, no package, no refund.

They took my money but I got no product. They blamed the delivery company that they employed. I had no replacement and no refund. To this day they have my money for nothing. They are claiming against the delivery company but I am left out of pocket. Appalling.

AWFUL, a complete scam. It took over a month for the package to arrive, and the only contact was with an AI that kept repeating the same thing on a loop without resolving anything. The same goes for the agent who finally responded after a long time. They wouldn't even let you cancel because, of course, "it's about to be shipped," but another week goes by without them sending it. Then the product finally arrives, and it doesn't make up for the lack of professionalism from this brand. All the flowers seem the same, have the same strange smell, give you headaches, and have zero positive effects. I will never buy from them again under any circumstances. It's a complete waste of money

They ask for the money twice and deliver devices that dont work

This company is not legit, they steal your money . Do not use them!
They ignore your emails and the customer service is very rude.

Don't waste your time and money here.
Go to your bank immediately for a refund because this company will steal it and not refund you

Boycott canapuff please the dealers should not exist have paid a lot of money and the flowers had no effects all lies protect your money from Canapuff does not buy there and the dealer will no longer exist lousy scammers Boycotted canapuff

Not good, not good. They don't give a F about their customers. I had to chase my order for weeks and fortunately, it arrived in the end. The product (THC oil) is ok, nothing special. The biggest problem is their lack of respect for their customers. I do not recommend them, mainly because of their lack of respect. I can back my statement with receipts.