Everything was grate no issues at all it was shipped out same day support responded when I needed as well
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Great product, discreet packaging, quick shipment and delivery. Great vibes and very professional. Will be returning again!
Im giving it 2 starts just because they gave a bit of freebies and the product where what they where described as but when it came to measuring the products almost all of them came short with 0.2-0.3g... See more
Company replied
The service was seamless and the package arrived in less than a week. The cookies taste great plus they give you a calming experience. When in doubt about anything, you can reach the owner easily... See more
Company replied
Company details
Written by the company
Delta-Lab est une plateforme spécialisée dans la distribution de produits à base de cannabinoïdes issus du chanvre, avec un positionnement centré sur la qualité, la transparence et la conformité réglementaire en Europe. La marque propose une sélection rigoureuse de fleurs, résines, vapes et dérivés, en s’appuyant sur des standards de production stricts, des analyses en laboratoire et une traçabilité complète des produits. L’objectif est de garantir des profils propres, stables et cohérents, tant sur le plan organoleptique que sur le plan légal. Delta-Lab opère exclusivement via le domaine delta-lab.eu et se distingue par une approche structurée de la distribution : gestion logistique maîtrisée, moyens de paiement sécurisés et conformité aux seuils légaux européens (<0,3% Δ9-THC). L’entreprise s’adresse à une clientèle exigeante, à la recherche de produits fiables, d’une expérience cohérente et d’un cadre clair dans un marché encore instable.
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4.6
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Everything was grate no issues at all…
Everything was grate no issues at all it was shipped out same day support responded when I needed as well
September 5, 2026
Unprompted review
Flower THCA Rainbow Zoap
Great product, discreet packaging, quick shipment and delivery. Great vibes and very professional. Will be returning again!
September 1, 2026
Unprompted review
YOU WON'T FIND BETTER CARTS
Hi,
I've been using carts for more than 5 years, and I've tried almost everything I could find after searching deeply, because I wanted to stop smoking J's.
First, I found shit, then better shit, then some decent ones, then a very good one but not consistent.
So I can tell you: DELTA LAB is THE ONE.
Only based on my experience:
-The full-glass cart system is amazing. I used to get the common C-cell ones or worse, and the full glass is a real game changer. The blend inside is pure, clear, perfect.
BUT the real MFthing is that the team successfully combined both together.
Results:
-A 1g cart lasts me longer than any other cart I've tried, while having a similar or even better effect on me. (Possible reasons: either the blend with the full glass has a better effect on me, or I simply use less without noticing it; I think it's actually both)
-It stays functional all the way through, meaning you can use it down to the very last drop, which usually isn't the case. Even if it's just a little bit, that's unused product you paid for, wasted and that doesn't happen with DELTA LAB.
Blackberry Tarts on the Gas Cake, the owner is nice, kind, polite, serious, knows how to do business by being careful about your requests, and replies fast. I get my parcel 3 days later. Plus, he is honest and passionate about his work.
I'm not used to that, I'm French and live here WTF.
Chapeau!
Merci.
July 17, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you so much for this amazing and detailed review 🙏
We’re really happy to hear that the full-glass carts made such a difference for you, especially after trying so many different options over the years. Reliability, consistency, clean hardware and being able to use the cart properly until the end are exactly the kind of details we care about.
It also means a lot that you noticed the work behind the service, the communication and the attention given to each request. We always try to stay serious, honest and responsive, so your feedback genuinely makes us happy.
Thanks again for your trust, your kind words and the “chapeau” ❤️
See you soon,
The Delta-Lab team
Good stuff and fast delivery
Good stuff and fast delivery, I recommend :)
July 24, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you so much for your feedback 🙏
We’re glad to hear that you enjoyed the products and that the delivery was fast.
Thanks for the recommendation!
See you soon,
The Delta-Lab team
Selective Scam. Don't order
Selective Scam.
I ordered before no problem for small amounts, but after i wanted to do a bigger order for once, they send a package with 3 little random things i didn't order and of not even a 3rd of the value.
On contacting the Support they just say that they did everything right with a photo that proves nothing at all.
No money back nothing.
Never order here!!! Save your money!!!
June 11, 2026
Unprompted review
Reply from Delta-Lab
Hello,
The claim that we provided “a photo that proves nothing” is misleading.
We provided six redacted pieces of evidence showing the full chain: preparation, parcel content, weight before shipping, Colissimo Pro real weight, signed delivery, and the customer’s claimed received content.
Evidence here:
https://www.delta-lab.eu/order-evidence-redacted/
The key fact is simple: the customer claims he received around 50g of content, while the parcel was recorded at 130g by us and independently by Colissimo Pro.
That difference is not compatible with the claim that the parcel was shipped with only three small bags inside.
Accusing us publicly of a “Selective Scam” does not change the objective records. The parcel was delivered with signature and stored while the customer was away. If content was missing when he opened it later, the issue must be checked with the person or location that received and stored the parcel.
We will let everyone review the evidence and make their own opinion:
https://www.delta-lab.eu/order-evidence-redacted/
Always good quality and nice support
Always good quality and nice support, great prices, many available products to choose from. I recommend it to everyone who likes the top tier stuff!
April 20, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you so much for your review 🙏
We’re really glad to hear that you’re happy with the quality, the support, the prices, and the product selection.
We always try to offer reliable products and a smooth experience, so your feedback means a lot.
See you soon,
The Delta-Lab team
Great Store
Great packaging, good delivery times and very helpful customer support, as for the product it’s excellent!
April 20, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you so much for your feedback 🙏
We’re glad to hear that the packaging, delivery time, support, and product quality all met your expectations.
See you soon,
The Delta-Lab team
Delta labs crush the experience
Delta labs crush the experience. Real thca and pure you cannot find better thca in europe for sure. Fast delivery and amazing support. Their products works amazing and you will like it for sure. Good job delta labs
March 29, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you so much for your feedback 🙏
We’re really glad to hear that you enjoyed the experience, the delivery, the support, and the product quality.
We put a lot of care into selecting reliable products and keeping the service fast and serious, so your review means a lot.
See you soon,
The Delta-Lab team
Gets the job done
The hash rosin did not meet my expectations. I was expecting freshly pressed live rosin. The vendor refunded half of it in a coupon. The flower is medium quality and is not really pleasant to vape. I will admit it is strong though so smoking it might be nicer. The gummies did not really work for me but could be my tolerance.
December 25, 2025
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your honest feedback.
We’re sorry that the hash rosin and flowers did not fully meet your expectations at the time. As discussed, we issued a partial refund in store credit because we always try to find a fair solution when a customer is not fully satisfied.
Since then, we have changed our flower suppliers and improved the selection available on the site. Real live rosin is also now available, which may better match what you were originally looking for.
Regarding the gummies, effects can vary depending on individual tolerance, but we still appreciate your feedback on the experience.
Thanks again for giving a detailed and fair review.
The Delta-Lab team
They ignore emails, but happy to take money
***FINAL UPDATE***
This could have been a simple “sorry for the response delay, it was inexcusable, I have processed your refund” in which case, I would have removed the review.
Instead, this company sent me screenshots of my emails in the spam box. They must not’ve realised when telling me that it is only me with this issue that they showed me another email that is stating to be waiting for a reply. Also, a GDPR issue showing emails/names without consent?
This company have tried to claim to Trustpilot that my review was for another domain (a common tactic to get a review removed) Though, they have since retracted that.
This company had tried to place blame on me even though I was told in the Order confirmation to contact them on their email. The company’s claims that email is not for support were false until they changed the wording on the website. From my proof, this was after my review, but they deny this of course.
I followed their own written instructions, yet was ignored for weeks and then blamed for not using WhatsApp instead. It’s insulting.
If you specifically state to contact via email on the order confirmation email, there is no reason to assume that anyone would need to make contact via a different platform.
While they claim I should have used WhatsApp, a customer has every legal right to use email for formal records, especially regarding a breach of contract. They since realised this.
I will not be bullied into feeling like I did the wrong thing for using a standard communication channel that this company ignored for weeks.
Under UK consumer law (which applies since they are offering shipping to UK), a business cannot dictate that you must use a third-party social media app like WhatsApp to exercise your legal rights (i.e cancelling an order after over 30 days of non-deliverance).
Any decent business should know the consumer right of the countries that they ship to and allow payment from.
The company are complaining that it took 4 hours to find my order. That is an admission of internal incompetence, not a fault on my part. A professional business should be able to find an order in 30 seconds.
They have since retracted this.
The company was a lot more polite and honest over email than they had been responding to this trustpilot review, admitting that they understand they were in the wrong. But that quickly changed. Since emailing them to let them know of their unprofessional behaviour on trustpilot, their emails became very hostile and personal.
In my experience, it is clear that while they provide service to those who use WhatsApp, a customer who uses email and expects basic professional standards and honestly will be met with insult. “Huge loss of time” was the initial. Upon email, a “weak individual”. I have the full email chain as evidence of this, it is with Trustpilot directly.
Hence their attempt to remove my review for defamation failed.
They have since changed their reply to a more rational one, after an outburst of accusations, and threatening with court proceedings if I don’t change the review within 5 days. This also sits with trustpilot.
To anyone ordering, make sure you follow their website, and not what they tell you on your order confirmation or otherwise this is how they may treat you!
I had never dealt with such an unprofessional company before. 0 stars.
**original review**
I placed an order on February 17th which reached a UK hub on February 20th and has not moved since (not a customs issue). While I understand logistics issues can happen, the reason for my 1* review is the customer service has been non-existent.
I emailed on March 7th and then finally on March 19th (citing my legal rights to cancel after 30 days of non-delivery) and received no response at all, despite their website promising a 24-hour working day response time. Because my attempts to resolve this directly were ignored for over two weeks, I have had to recover my funds through a bank dispute. Extremely disappointed in the lack of professionalism.
**update**
Thank you for the response. To clarify the facts for other customers: The order was placed on February 17th. My first follow-up email was sent on March 7th, and my cancellation notice was sent on March 19th after 30 days of non-delivery.
The bank dispute was raised last night (after promising you 48 final hours to resolve).
While I acknowledge your apology regarding the 'spam' folder, it is disappointing that it took a public review to trigger a response after two weeks of silence. You are now claiming my review to be inaccurate, elaborate for me what is inaccurate in my review? I have noted your refund confirmation. For now, the rating remains due to the poor communication, lies and the necessity of public escalation to resolve a basic situation.
March 21, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Following the latest update to this review, we need to formally clarify several factual points that we dispute.
We also note that some of the statements made in the different versions of this review appear inconsistent or based on assumptions rather than on the full context of the exchange.
For this reason, we believe it is important to focus strictly on verifiable facts.
This review was not reported because of its rating, but because it contains statements presented as fact which do not accurately reflect the underlying exchange.
First, no insulting or abusive language was directed at you in our initial handling of this matter. We retain the full communication record.
Second, the screenshots referenced do not establish that other customers were “waiting for replies for extended periods.” They showed standard spam-folder content and isolated messages, not evidence of a broader unresolved support issue.
Third, we did not dispute your right to contact us by email. The issue was the delay caused by misclassification of prior emails, which we acknowledged and for which we apologised. Once your case was clearly identified, your refund was processed.
Fourth, the claim that our support instructions were changed following this situation is incorrect. The wording referenced had already been updated prior to this order.
Any suggestion that changes were made as a result of this review or interaction is therefore inaccurate.
We acknowledge that the initial response delay did not meet our usual standards. However, we do not accept the inaccurate characterisations and factual inferences that have since been added to this review.
Our position remains simple: customers are fully entitled to leave negative feedback, but factual claims should remain accurate.
Best regards,
Victor Delloye — Delta-Lab
Fast delivery and very good product
Fast delivery and very good product
March 18, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you so much for your feedback 🙏
We’re glad to hear that the delivery was fast and that you enjoyed the product quality.
See you soon,
The Delta-Lab team
Great quality and discreet delivery
Ordered from here recently and everything went great. Discreet packaging and the delivery was pretty quick. The buds smell amazing and the quality is honestly really good. Very satisfied with the whole experience.
March 4, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your feedback — we’re glad to hear everything arrived safely and that you enjoyed the quality of the flowers.
Discreet packaging and reliable delivery are things we take very seriously, so it’s great to know the experience met your expectations.
We appreciate you taking the time to share your experience.
— Delta-Lab Team
They sent less than advertised
Im giving it 2 starts just because they gave a bit of freebies and the product where what they where described as but when it came to measuring the products almost all of them came short with 0.2-0.3grams missing ( i ordered in small quantity 2grams per pack) and instead of receiving 2grams of hash i got 1.6grams, i sent 3 emails already asking for compensation of some sort or atleast a discount but they refused to answer it. The high was actually somewhere about nice but the costumer service is really bad.
February 26, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your feedback.
We take product weight very seriously. Every product is weighed twice during preparation before shipping. While minor variations can theoretically occur, a consistent shortage of 0.2–0.3g across several packs would be extremely unusual. In fact, you are the only customer who has ever reported such an issue.
As you mentioned, we also included several free samples in your order as a goodwill gesture.
Regarding customer support: as clearly stated multiple times on our website, customer service is handled through WhatsApp for fast assistance. This information appears on the header, checkout page and support section. Email is not our support channel, which is why customers are advised to contact WhatsApp if they want a quick response.
For accuracy: we received two emails from you within a 72-hour period, not three, and they only contained statements about missing weight without any photo or video evidence. It is also written on website that we aim to reply to everybody in 24 hours, but letting us only 72 hours to resolve an echew and reply to you is short delay.
If you still believe there was an issue, you are welcome to contact us on WhatsApp and provide photos or a video showing the weighing so we can properly investigate the situation.
We always aim to provide accurate products and transparent customer service.
Edit after reviewing the order:
After checking the order details, we noticed that no 2g packs were purchased. The order only contained 1g hash items. The only 2g product in the package was a free Candy Runtz static sample that we included as a gift.
So the weight concern mentioned in this review appears to refer to a complimentary product that was not purchased.
To clarify: free samples are provided as a courtesy and are not part of the paid order. Requesting compensation for a free item is therefore difficult to understand.
As mentioned previously, if there is a genuine concern about weight, we are always open to reviewing clear photo or video evidence through our WhatsApp support channel.
Best regards,
Victor Delloye — Delta-Lab 🧪
Very fast delivery,high quality…
Very fast delivery,high quality products,they even gave me a free gummy.overall very good experience,excited to try out their flower.
January 2, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your review.
We’re glad to hear that the delivery was fast and that you’re satisfied with the quality. Enjoy the gummy, and we hope you’ll like the flower just as much when you try it.
We appreciate you sharing your experience.
— Delta-Lab Team
Great customer service!
Smooth chat through email, replied fast and was clear about stuff. No problem with eesti.
Good stuff, really smooth.
Received as a present 2 packs of gummies. love it
January 30, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your review.
We’re glad to hear that the communication was smooth and that our support was helpful. It’s great to know everything went well with your order and that you enjoyed the gummies as well.
We appreciate you taking the time to share your experience.
— Delta-Lab Team
Good product and fast delivery 10/10
January 6, 2026
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your review.
We’re glad to hear you’re satisfied with the product and the delivery speed. We appreciate you taking the time to share your experience.
— Delta-Lab Team
This is the winner in this game
This is the winner in this game. The products are what they say they are. Im 100% satisified.
December 23, 2025
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your feedback.
We’re glad to hear that the products are exactly as described and that you’re 100% satisfied with your experience with Delta Lab.
Thank you for your trust.
— The Delta Lab team
perfct service
perfct service
i ordered some weed and it took 7 days to deliver, the owner also gave me a gift :)
i would absolutely reccomend the site
December 17, 2025
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your feedback.
We’re happy to hear you were satisfied with the service and delivery, and that the little extra was appreciated 🙂
Your recommendation means a lot to us.
— The Delta Lab team
You don't have to worry about a thing…
You don't have to worry about a thing with Delta-Lab. Don't be scared, give it a try! Great experience and great product
October 24, 2025
Unprompted review
Reply from Delta-Lab
Hello,
Thank you for your feedback.
We’re glad to hear you had a great experience and that the products met your expectations. Your reassurance and trust in Delta Lab are truly appreciated.
— The Delta Lab team
Grade A service
The service was seamless and the package arrived in less than a week.
The cookies taste great plus they give you a calming experience.
When in doubt about anything, you can reach the owner easily and he responds as soon as he can.
Victor is very polite as well as courteous which I really appreciate.
I will definitely order again. 🥰
September 20, 2025
Unprompted review
Reply from Delta-Lab
Hi Na 🥰
Thank you so much for your amazing feedback! We’re really glad you enjoyed the cookies 🍪 — both for the taste and the calming effects.
It means a lot to us that you appreciated the smooth service, fast delivery and the direct communication. We always do our best to stay close to our customers and make sure everything goes perfectly.
We can’t wait to see you again soon 💚
— Victor Delloye & The Delta-Lab Team
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