Cupshe Reviews 

Reply from Cupshe

Aug 26, 2026

Dear Suzi Jenks, we sincerely apologize for the frustration and inconvenience you have experienced.

Upon investigating your case, we found that your package was returned to our facility due to an extended period without successful contact or delivery. We completely understand how disappointing it is to place an order and never receive it, and we are truly sorry for the inconvenience this has caused.

To make things right, we have taken immediate action and processed a full refund for your order. The refunded amount will be credited back to your original payment method.

We are also very sorry to hear that you were dissatisfied with your experience with our customer service team. We set a high standard for ourselves, and we are truly sorry that this standard was not met during your interaction with our business. Your satisfaction is our number one priority, and we take your feedback regarding the service you received very seriously.

Lastly, we have sent you an email so we can discuss this further with you and better understand your experience. We would appreciate the opportunity to work with you directly and see what resolution we can come up with. Please check your email at your convenience.

We sincerely apologize again for the inconvenience and frustration, and we hope to hear from you soon.

Reply from Cupshe

Aug 25, 2026

Dear Stevie Rogacki, we’re truly sorry to hear that you did not receive your order and that this situation caused you frustration and inconvenience. We completely understand how concerning it is when the tracking information shows delivery but the parcel is not actually in your hands.

According to the shipping information, your order was marked as delivered on time. However, we sincerely apologize if the delivery process caused you any inconvenience. We can certainly understand your frustration and would be happy to look into the situation further to help find a suitable solution.

Regarding your concern about not receiving a response, after checking your order number, we found the emails you sent to us and confirmed that our customer service agent did respond in a timely manner. If you cannot find our reply in your inbox, we kindly recommend checking your spam or junk mail folder, as our emails may occasionally be filtered there.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Reply from Cupshe

Aug 24, 2026

Dear Rachael, thank you for sharing your feedback. We’re glad to hear that your bathing suit arrived in a timely manner and that you found it comfortable to wear.

We’re sorry to hear that the color did not meet your expectations. We understand that the color was an important factor in your purchase. Please note that the actual color of a product may appear slightly different from the images displayed online due to differences in lighting conditions, photography, and individual device screen settings. However, we certainly understand your disappointment if the difference was significant.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information, we would highly appreciate it. Looking forward to your response.