Okay, this company went far and beyond to actually help me receive a great product but unfortunately it does have a usage limit. It's motor wasn't built for constant use. Respark was so awesome that t... See more
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I ordered my carving set on Jan. 31 (and received order confirmation) and it's not scheduled for USPS delivery until Feb. 10. Now - unless this is being shipped from China, paid-for shipping (faster d... See more
Company replied
Ordered over 4 weeks ago. No tracking number, order number says ready to be collected and nothing more. Have been emailing customer support for over a week without reply. Looking at reviews it looks a... See more
Company replied
I have just received mine, nice packaging and presentation with a slick instruction manual. I followed instructions 'to the letter' about charging before use. First use, it only lasted 1 hour contradi... See more
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Company details
Written by the company
Explore the world of DIY tools with Culiau. Our mission is to spark creativity and provide tools that inspire. Join us in reimagining crafting possibilities! ✨ Experience the joy of crafting with us – your journey to creativity starts here! 🧡
Contact info
312 W. 2nd St #1490, 82601, Casper, United States
- support@culiau.com
- culiau.com
3.3
Average
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fantastic Company
Okay, this company went far and beyond to actually help me receive a great product but unfortunately it does have a usage limit. It's motor wasn't built for constant use. Respark was so awesome that they actually sent me a new engraver when my other one would stop working along with other items for crafting as an apology for my issue. Their customer service got back to me within an hour of my message being sent out everytime and right away they would send me a new one at no cost to me at an extremely fast rate. Now after my 3rd try I asked for a refund and I was shocked! Without any arguments what so ever or try to push me to receive another one they actual gave me a refund.! Most companies have crappy service and give you problems with getting a refund but not Respark. They are one of a kind and I hope they stay that way. Fantastic Job! I wish they sold more than crafting supplies 😂.
March 2, 2026
Unprompted review
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Very impressed with the speedy and…
Very impressed with the speedy and helpful customer service provided. I had an issue with the product and received an instant response and replacement, as well as an additional complimentary stencil which was very nice. Amazing service and great product!
January 26, 2026
Unprompted review
Good ideas, mixed delivery
Bought the engraving pen because the design looked promising. The tool’s decent, but delivery dragged on, and battery died quickly. Support eventually replaced it—but the wait and glitches left me hesitant to order again
September 11, 2025
Unprompted review
Good idea, patchy experience
I was excited about my engraving pen—it’s nicely made and arrived in stylish packaging. But battery died quickly, delivery was late, and support took too long to respond. Good when it works, but risky.
September 11, 2025
Unprompted review
I had the best customer service
I had the best customer service. An item missing from my kit was located and is on the way to me. Polite, quick and great service! Thank you so much.
June 5, 2025
Unprompted review
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Stopped working, hardly used
I bought this pen for my daughter's birthday. She's only used it a few times and although it's holding a charge, it won't turn on with the button. She's very disappointed. I've contacted the company and am yet to receive a response. I'm not expecting much. It was very expensive for only a few uses. Buy something cheaper - at least if it breaks, you can replace it and still be in front.
April 14, 2025
Unprompted review
Review from UK - wasted!
Review from UK
It has been over three months, and I have yet to receive my package. Despite reaching out via email, I have not received any response. At this point, I have given up waiting, as I am unable to request a refund.
To make matters worse, the tracking status incorrectly shows the package as delivered. Additionally, when the tracking initially stated “attempted delivery,” I was home all day, yet no one arrived. Later, the status was updated to “delivery failed: not at home,” which is completely inaccurate.
November 27, 2024
Unprompted review
Reply from Culiau Store
Hi Arbin,
We’re truly sorry to hear about the difficulties you’ve experienced with your order. This is not the level of service we strive to provide, and we completely understand your frustration.
Your feedback is very important to us, and we want to assure you that we are here to resolve this matter. Please reach out to us directly with your order details, including the tracking number, so we can investigate the issue further and work towards a solution.
We sincerely apologize for the inconvenience caused and appreciate your patience as we address this situation. Thank you for giving us the opportunity to make things right. We have requested for your information so we can locate your order in our system and resolve this promptly.
The company sent me another one free…
The company sent me another one free of the same pen,in they have reached out to me to sort the issues last year so they have comuncationed better this time I'm yet to use it to see how I get on ,will keep you posted .
February 19, 2025
Unprompted review
Reply from Culiau Store
Hi Sarah,
Thank you for your review and for giving us the opportunity to make things right. We're delighted that our communication has improved and that you've received the Customizer without any issues or delay.
We value your feedback and are here to ensure you have a positive experience with our product. Let us know if there's anything else we can do to assist you, we're always here to help!
Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨
Product quit working after 3rd use,will…
Product quit working after 3rd use,will not charge.very disappointed.
February 12, 2025
Unprompted review
Reply from Culiau Store
We're really sorry to hear that the product stopped working so quickly! Your disappointment is understandable, and we definitely want to make this right for you.
Could you please provide us with your order ID This will help us look into the matter and get things sorted out as quickly as possible. We're here to help troubleshoot the issue or arrange for a replacement. Your satisfaction is important to us, and we'll do our best to resolve this promptly. Thank you for bringing it to our attention! 😊
Again, we deeply apologize for any frustration this situation has caused and genuinely appreciate your patience ❤️. Our aim is to make things right and ensure you have a wonderful experience with Resparked.
Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨
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Slow delivery time
I ordered my carving set on Jan. 31 (and received order confirmation) and it's not scheduled for USPS delivery until Feb. 10. Now - unless this is being shipped from China, paid-for shipping (faster delivery not given as an ordering option) by the consumer shouldn't take more than 3 days from anywhere in the USA. jeez, I coulda drove to their warehouse and back in less time. Not exactly happy.
February 7, 2025
Unprompted review
Reply from Culiau Store
Hi Scott,
We're so sorry to hear about the frustration you’ve experienced with your order. Waiting for something you’re excited about can be so disappointing, especially when delivery times don’t meet your expectations.
I checked our records, and it looks like your item was delivered on February 8th. Our website does indicate the shipping times, but I understand that it wasn’t fast enough for you, and I sincerely apologize for any inconvenience this has caused. We'll also reach out to you via email to ensure we resolve this as quickly as possible. Your satisfaction is our top priority, and we want to ensure you have a positive experience with us.
Thank you for bringing this to our attention, and thank you for your patience.
Superior torque but doesn't last
It has a lot more torque than the typical Chinese 'polisher' pen in the identical form factor. They also included a micro edged bit, which got me looking for similar bits, and they are excellent (the diamond coated bits are almost useless). Still, for 3-10 times the price, you'd expect something special.
However, it died 2 years after purchase, even though I used it only occasionally, less than 20 hours I'd estimate. It won't charge, and it shuts off due to thermal overload after 5 seconds. Never again; I'm sticking with my mains-powered Foredom.
""EDIT"" Culiau did reach out to me through Trustpilot, to confirm I was an actual customer. I am. But since I responded with the requested additional information, I will also note that I have found several reports of similar sudden failures with the Culiau customizer, with no resolution.
**EDIT 2** Culiau reached out to me to offer a replacement, which they duly sent. The replacement added a nice cap on the business end, and additional instructions in the package. I asked for clarification whether the warranty has been extended or quality issues have been addressed, but received no information on those issues. At their request, I am updating my review to include their followup.
January 31, 2025
Unprompted review
Reply from Culiau Store
Hi David,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered. This is not the kind of service we want for our customers and we are here to make it right and ensure that you are satisfied with your purchase.
We’ve sent an information request to help us solve this issue as quickly as possible for you.
AVOID AVOID AVOID
Poor quality product, overprint, customer service that couldn't care less and a very unpleasant experience all round. I've reached out via Instagram but they've changed their business name (clear indicator of a company trying to bury poor reviews, poor service and just poor all round) and seem to remove posts with negative comments on them.
Avoid Culiau Store or Resparkedas they're now trying to market themselves as.
December 19, 2024
Unprompted review
Reply from Culiau Store
Thank you for your feedback, and we sincerely apologize for your negative experience. Due to a recent backlog, our response times have been longer than usual, but we’re actively working to resolve this. We sincerely apologize for your negative experience.
We recently rebranded from Culiau to Resparked to better reflect our mission but both brands are legit.
If you’d like, please reach out to us directly so we can resolve the issue. Thank you for bringing this to our attention!
Poor quality and terrible customer service
UPDATED after support response: it's true that I have been in contact with support, but as I have explained to them - this item was a gift from my elderly parents. Finding proof of purchase just to get technical assistance (I have not asked for nor do I expect a replacement) is not a reasonable product support model. I've used it about 5 times in the 6 months I've owned it. The $15 engraver I got from Harbor Freight has lasted 4 years. Again -BUYER BEWARE. This is all a marketing scam for an inferior product.
ORIGINAL REVIEW: The pen was great until I couldn't get the bit to release. The small screw got stripped out after a few months of use. When I reached out to them for advice, they refused to help me without proof of purchase. It was a gift from my dad. Terrible support. Not surprising. Buyer beware.
January 16, 2025
Unprompted review
Reply from Culiau Store
Thank you for sharing your experience. We’re really sorry to hear about the issue with your engraving pen, and we truly understand your frustration.
We’ve looked into your case and can see that our team has already reached out to assist you further. They’re currently awaiting your response to send you a replacement. We're committed to making this right and appreciate your patience as we work through this.
If there's anything else we can help with in the meantime, don't hesitate to get in touch. We’re here to make things right!
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Stopped working week after use
I bought the engraver for my creative daughter and she only used it a couple of times and it stopped working. Fully charged and wouldn’t work. Emailed customer support who said they would get back to me within 72 hours but nothing. Trying again but don’t hold much hope.
Thank you for sorting out, really appreciate and my daughter is loving it.
January 17, 2025
Unprompted review
Reply from Culiau Store
Thank you for your feedback, and we’re sorry to hear about the issue with the engraver. We understand how frustrating this must be, especially for your daughter.
We see our team is already working on resolving your case, and we apologize for the delay. Your satisfaction is important to us, and we’re committed to making things right.
I contacted culiau because my I have had two customizers that do not work…
I contacted culiau because my customizer stopped working and I had not had it for more than a few months, they sent me a replacement which after 2-3 months has stopped working. I have been trying to get a refund since Dec. 19th and all I get is my request is in their queue, I did get asked to send video which I did and have heard nothing since. I would not recommend purchasing anything from this company. There's always an excuse, the holidays are over I was being patient but now I'm just disgusted and have read many reviews similar to mine.
December 19, 2024
Unprompted review
Reply from Culiau Store
Thank you for sharing your experience, and we sincerely apologize for the long wait and the frustration this has caused. We understand how disappointing this must have been, especially after receiving a replacement.
We’ve granted your refund, and we deeply regret the delays due to the backlog we’ve been working through. We truly appreciate your patience and understanding during this time.
Gave it as a gift
Gave it as a gift. Unit will not fully charge or turn on. No way to get customer service as no .Com or fone numbers. As far as I am concerned this is Chinese junk and I would advise about purchasing this product.
December 25, 2024
Unprompted review
Reply from Culiau Store
Hi Mike,
Thank you for your feedback. 🙏 We’re truly sorry to hear about the issues you’ve experienced with your gift. 🎁 Please know that we are currently handling an unusually high volume of emails 📧, but rest assured, we’re working hard to reach your inquiry as soon as possible.
To ensure your email stays in the queue and is addressed promptly, we kindly ask that you avoid sending additional follow-ups, as this can move your inquiry back in the list. 🚫 Once we get to your email, we’ll make every effort to resolve the situation and provide you with the excellent experience you deserve. ✨
We sincerely apologize for the delay and appreciate your patience. ❤️ Our goal is to ensure you have a positive experience with our product and service.
Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨
They shipped the pen ($54.99) but not…
They shipped the pen ($54.99) but not the ultimate bits bundle X20 for $69.99. Nobody will respond to my requests or help. I have tried for over a month with about 10 support emails sent.
December 31, 2024
Unprompted review
Reply from Culiau Store
Hi Andrea,
We’re truly sorry to hear about your experience and the missing ultimate bits bundle. 🙏 We understand how frustrating it can be not to receive what you ordered, and we sincerely apologize for the delay in addressing your emails. 📧
Due to a high volume of inquiries during this busy season 🎄, we’ve been working hard to catch up. Rest assured, your email is in our queue, and we’re committed to resolving this for you as soon as possible. To help us address your case promptly, please avoid sending additional emails, as this can push your inquiry further back in the queue. 🚫
We appreciate your patience and understanding ❤️, and we’ll do everything we can to make this right for you. Thank you for bringing this to our attention.
Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨
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They fixed it !
Culiau eventually did their utmost to look where my package was. It was the carrier who lost it and afterwards admitted it.
it took Culiau almost a month to answer my questions but when they did they took it serious, went behind it and re-send me my package. It was delivered with 2 months delay and after the birthdays of the boys but everything is done now ! Thanks for this
So I deleted my bad review !
December 11, 2024
Unprompted review
Reply from Culiau Store
Hi ,
We’re truly sorry to hear about your experience. 🙏 Receiving your order safely and on time is our top priority, and we deeply regret that this didn’t happen for you.
We’ve checked your case and noticed that the courier marked your order as delivered 📦. However, if you didn’t receive it, we want to help resolve this. Please contact us at support@resparked.com, and our team will investigate further to ensure you get the resolution you deserve.
We sincerely apologize for the frustration this has caused and appreciate your patience ❤️. Our goal is to make this right and ensure you have a positive experience with Resparked.
Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨
This company should be put out of business. Do not buy anything from them.
It is now several days after xmas and after numerous (8) attempts to get a response from the so called support team and numerous computer responses stating that they would get back with me after 48 hrs still no response. I ordered two of the engraving pens but only got one. You are cheating me out of $70.00. I have turned this over to my credit card company. After reading the reviews from other other customers that thought they could trust you company I see that I am not alone. If you work for this company you should be ashamed of how it is ripping off their customers.
December 27, 2024
Unprompted review
Reply from Culiau Store
Hi Tom,
We sincerely apologize for the experience you’ve had with your order. 🙏 We completely understand your frustration, and it’s never our intention for our customers to feel this way.
Due to an exceptionally high volume of inquiries during the holiday season 🎄, we’ve been delayed in responding, and for that, we are truly sorry. We want to assure you that your trust is important to us, and we are committed to making this right.
Regarding your order, it appears that there was an issue with the shipment. Please reach out to us at support@resparked.com, and we will prioritize your case to ensure a resolution. If you prefer a refund or a replacement for the missing item, let us know, and we will handle it promptly.
We deeply regret the inconvenience caused and appreciate your patience. Thank you for bringing this to our attention, and we hope to restore your trust in us. ❤️
Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨
As advertised
It's a very high quality, well packaged product. Plenty of bits to choose from and arrived with a battery which is a nice touch.
December 26, 2024
Unprompted review
Reply from Culiau Store
Hi Gili,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the quality of your product and the variety of bits included. 😊 The added battery is indeed a little extra touch to enhance your experience, and we’re glad you found it helpful.
If you ever need more accessories or have any questions, don’t hesitate to reach out—we’re here to help!
Enjoy unleashing your creativity, and thank you for choosing Resparked by Culiau. ❤️
Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨
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