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3.9
919 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Very nice boots for me highly recomended 🫶🏻❤️
Reply from Bonprix
Hi Edna!
Thank you for your feedback, and we're glad you liked the product.
We hope to see you again soon and have a great weekend!
Best regards,
Santra from the bonprix team
Nice selection of products. Cheap and affordable.
Reply from Bonprix
Hei Andi!
Thank you for your positive feedback. We’re happy to hear that you enjoy our selection of products and find our prices affordable. We truly appreciate you taking the time to share your experience with us!
Best regards,
Mira from bonprix
Reply from Bonprix
Hi Kaneli,
Thank you for your feedback!
We're happy to hear that you find us trustworthy and that you're pleased with the quality of our clothes. We truly appreciate your support and hope you'll continue to enjoy shopping with us.
Kind regards,
Mira bonprix
Slow delivery but good quality. Good prices and have bought many many times from them.
Reply from Bonprix
Hi,
Thank you very much for your feedback.
We are happy to hear that you are satisfied with the quality of our products, our prices, and that you have been shopping with us many times.
We are sorry that the delivery time was slower than expected. We understand that waiting for an order can be disappointing, and we appreciate your patience and understanding.
Thank you for being a loyal customer and for taking the time to share your experience with us. We look forward to serving you again in the future.
Kind regards,
Mira
bonprix customer service
I have not received my good I ordered for over 2 weeks now
Reply from Bonprix
Hi Atagwe!
I'm sorry to hear that you haven't received your order. The order processing time is 1–3 days, and the delivery time is 7–9 business days.
In order for us to investigate and compensate you for what happened, we kindly ask you to contact our customer service at service@fi.bonprix.com or by phone at 0942726010 (Mon–Fri, 10:00 a.m.–6:00 p.m.)
We look forward to hearing from you.
Best regards,
Santra, your bonprix team
Easy order, reasonable delivery time, great quality products at modest prices. Really enjoyed shopping at Bonprix and definitely plan to come back!
Reply from Bonprix
Hello Victoria,
Thank you so much for your positive feedback! We're thrilled to hear that you were happy with the quality of our products, the delivery time, and your overall shopping experience. We really appreciate you choosing Bonprix, and we're delighted that you enjoyed your purchase.
We look forward to welcoming you back for your next shopping experience!
Best regards,
Mira
Bonprix Customer Service
Reply from Bonprix
Hi YJ,
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with both our products and service. Your feedback means a lot to us, and we truly appreciate your support.
If you need any assistance or have any questions in the future, don't hesitate to reach out. We look forward to serving you again!
Kind regards,
Mira
From Bonprix
Nice product and affordable. Fast delivery
Reply from Bonprix
Hi Jason!
Thank you for your kind feedback! We're glad to hear that you're happy with the product and the fast delivery. We always strive to offer great value and fast service. We hope to see you back soon!
Kind regards,
Mira from Bonprix
What annoys me a lot with this shop, is that you are able to put stuff to your shopping cart online and it shows that there are products available, but when you are going to pay the product, it shows that the object is sold out. And this has happened almost all the time I have tried to order something. And it still looks like there are products available. They should fix this because it is really annoying.
I once contacted the shop about one product and they had no idea was there new products coming because I couldnt order it but still their website shows that the object was not sold out.
It feels really annoying to make a decision about buying something and then it is sold out but somehow the system isnt updated in real time like in many stores online it is.
For me this shop is always like this "please send me an e-mail about the product, there will be more of this product in three weeks..".... Yeah, yeah.
Bla bla bla.
Reply from Bonprix
We apologise that your experience with our online store is poor.
Unfortunately, our product range is not updated in real time in the online shop, as the product may be sold in several countries at the same time. As our warehouse is located in Germany, we also do not have real-time information about the products that always arrive in our warehouse.
If you contact our customer service by email we would like to make it up to you.
The shop is reliable. Customer service is helpful. One packet arrived in 4 days. The other is still on its way. I'm hoping the processing of the orders would be quicker. But thank you for your affordable prices.
Reply from Bonprix
Thank you for your feedback! It will take 1-3 days to process your order, after which it will be sent for shipment and you will receive a confirmation of shipment. Our delivery time is 4-6 business days. If there are any errors in the order you have received, please contact our customer service to clarify the situation.
Customer service is very helpful and understanding. Got what I wanted as well!
I ordered from this store mutliple various items e.g. blazers, tops, coats etc. Delivery was fast and sizes were accurate. I do like all the cotton and fleece clothing but all other type of material not so much. Overall experience - quite ok!
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