blumenshop.de Reviews 

Dreadful service, flowers were for a birthay for a relative in Germany, arrived several days late and in very poor condition.
Would not recomend, avoid this company.

I received the flowers completely damaged and unusable. They arrived in very poor condition and clearly did not match what was promised.

I contacted customer service immediately, provided photos as evidence, and expected either a replacement or a full refund. Instead, they refused to refund me without any valid explanation and only offered a partial solution that does not reflect the condition of the product I received.

Very disappointing customer service. Based on my experience, I cannot recommend this company.

I paid for a gift to be delivered on a specific date. It was sent to a pick up location and the recipient was not notified. They refused to refund the shipping costs.

Ordered white roses, they were supposed to arrive on a Friday they arrived Tuesday 5 days late!

I ordered birthday flowers that arrived two days late, when I sent an email to complain I was told it was DHL's fault and they don't guarantee delivery and this after charging me extra for weekend delivery. No apology or compensation - I will never use this company again. AVOID!

I ordered the flowers for my sister's birthday in advance!! with your service!!
And I've got the message that my order will arrive .... the next day after the date!!
Thank you very much! Actually not! This is unacceptable - I can't believe this is happening! Folks - you know what to do!
For reference - my order #BL24496390
Please do not say this is not our fault, this is the transporting company - NO! I ordered from your company - not from DHL!

I am very disappointed with this company's service.

I ordered a bouquet of flowers for my sister's birthday, but the flowers wilted just two days after delivery. This was especially disappointing because the company states on its website that the bouquet's freshness is guaranteed for up to 7 days after delivery.

I contacted customer support expecting the issue to be resolved, but my claim was rejected. I was told, first, that I should have reported on the very first day that the flowers were not fresh. Second, I was told that the bouquet had been delivered to a "storage location," and therefore the company could not guarantee its freshness.

This explanation makes no sense, as my sister personally received the bouquet on the scheduled delivery date. It remains unclear what "storage location" they are referring to.

As a result, I received neither a refund nor a replacement bouquet, and the issue was left unresolved.

Unfortunately, my experience with this company was extremely disappointing. I cannot recommend them.

Our team will freshly arrange your flowers and ensure a safe, on-time delivery. - well this didn't happen. Came 2 days after the date. It was an anniversary gift. And the card didn't print out what I put on it. Wouldn't recommend

As i wasn't at home when the flowers were delivered they left them at the Post Office..I Must say i was frightend to open the box !BUT they were still fresh and lovely ..I will now use this company for sending flowers

So basically their shipping partner is DHL. Which doesn’t deliver flowers to the door, but rather often leaves them at a pick up point. If you don’t want your loved once to walk to a pick up point get their flowers do not use this service. Awful service. Awful.

It’s seems I am not the only person to have trouble with this company
I ordered beautiful orchids for me nieces Birthday
I was chasing the company for delivery. They said delivered I gave all the proof they required and I never heard from them
I spent over €40 I think this is bad behaviour. Don’t order from them they don’t even deserve one star!!!

Never buying here again.

I bought a buket of roses for my girlfriend, (Note: I live in another country) to be delivered to her. The delivery of flowers to a normal working person failed around 11 o’clock on a Thursday. So much for a surprise now. Now she has to to go a parcel shop to get it and back. So she did, but because she did not have ID on her. The lady at the shop was very rude to her. So now I almost lost my girlfriend because of this disaster. You can point fingers all you want. But in the end, I am never buying here again.

You can also do better and say why do you offer home delivery within normal working hours? Office delivery or home delivery after 16:00. That is normal in my country. Now you know what to fix.

I am happy with the flowers and very angry about the cooperation and responsibility of delivery service!This is no way to run a business!I paid to this company for home delivery. They had been responsible for every stage of the order fulfillment!It was an retired lady's birthday, and she has expecting a surprise at home!But no one showed up, phoned or left flowers with the neighbors! This companie's employees and delivery couriers forced the lady to travel 5.5 km to get flowers herself. She doesn't have a car, and the bus doesn't go to the village where the bouquet was left. Horrible! Thanks to friends for their help! I will never order from this company again!

Horrible!!! Ordered 100 roses as a surprise to my mom birthday and they delayed delivery for a day. Then next day flowers were delivered to the local post office ( where my mom had to come to pick up and pick up window will be open only next day).
Are you serious?? Pick up 200 euro flowers at post office? Two days after birthday!! Never order from this place if you don’t want to ruin your surprise.

More over, I was trying to reply to the comment they left here because everything what they said is just defense themself and flowers was delivered not on time and not to my mom. My mom was home all day waiting for my flowers which I ordered for her being physically in USA. Instead of flowers she found a paper saying your flowers were delivered to local post office, they will be available to pick up from tomorrow starting 3pm. This is not kind of service people want to get paying 200 euro for flowers . If there are any questions, I gave all the emails and photos to prove how horrible my experience was with this people. Plus support team was in touch until they realized I’ve got issue and never got flowers delivered to my mom, so they just stopped answering my questions. What would good company do - they would step in and solve it or at least try to help. Don’t trust this people!!

Really bad experience, I'm afraid. I placed an order for flowers to be delivered on 8 March. I specifically chose the date and put a message to be sent with flowers.

Flowers weren't delivered on time, and the message was missing anyways!! The customer support only knows too well how to deny things.

Update (after the company’s response below)
———————-
I ordered a bouquet through this shop for delivery in Berlin while I was abroad, and the entire experience was extremely disappointing.

According to the tracking information, a delivery attempt was supposedly made and marked as unsuccessful. However, the recipient was at home during the delivery window. No one rang the doorbell, no one knocked, and there was no call or message of any kind. Despite this, I received an email saying that the delivery had failed and that the bouquet had been redirected to a pickup point.

Even more concerning, the bouquet could not be collected that same day. The pickup location only received it the next day, which meant the flowers remained out of water for an extended period of time. For perishable goods such as flowers, this is clearly unacceptable.

I contacted customer support to clarify what had happened. Instead of receiving answers, I was given generic responses repeating delivery terms. These replies did not address my questions and did not explain why a delivery attempt was recorded when no actual attempt appears to have taken place.

I also asked why the recipient’s phone number is collected if it is not shared with the courier and not used for delivery contact. When I asked why this personal data is collected at all and how it is actually used, I never received a clear explanation.

After my last message, customer support simply stopped responding, which I can only assume means there was nothing further they could say about the situation.

Instead of resolving the issue, I later received an automated survey asking whether the delivery had been successful.

I order flowers online regularly and have done so in several countries. I have genuinely never experienced such a poorly handled delivery and customer service situation.

Update after the company’s response:

The store has now replied to this review, but the response is completely irrelevant to the situation described (as it was in our email conversation).

Instead of addressing the actual issue - that a delivery attempt was recorded even though the recipient was at home and no one rang the doorbell or contacted her , the company simply copied and pasted generic delivery terms.

These terms do not explain what actually happened, nor do they answer any of the questions that were repeatedly asked earlier in my correspondence with customer service. I assume because they do not have the answers.

Unfortunately, this is exactly the same behavior I experienced when communicating with their support team. My messages contained very specific questions, but the responses I received were mostly copy-paste statements repeating delivery terms that had nothing to do with the actual situation.

This response here on Trustpilot again makes it clear that my review was not properly read and that the company is simply posting standard template replies instead of addressing real problems.

Unfortunately, this only confirms the experience described above, which was awful and disrespectful

Very disappointed. Ordered flowers for a 'get well' surprise after a hospital stay. The bulbs arived covered in mold. After I complained I was told 'normal' and to wash if off! The flowers then drooped and the foliage turned yellow and brown. A very disappointing experience

I have now received this pathetic reply to my review

1. You have the photos of the bulbs as they arrived
2. I have no idea of the freshness period and don't intend look it up

I would have expected you to apologise for the state of the bouquet which was ordered as get-well gift for hospital. Instead you send a list of things I have to do with limits set.

Appalling customer service

Julia Holland

Made flower order on the 13th Feb 2026 for it to be delivered on the 14th Feb and extra charges was made due to the next day delivered date. Flowers was not delivered until the 16 which my girlfriend rejected it due to the flowers not delivered on the timely manner. Flowers was sent back and I asked for a refund due to them not adhering to the times proposed for the delivery. They have refused to give me my refund. After them lying staying the tried delivering the flowers on the 14th and no one was there which I think is a lie because she was at home all day. And we even track the item with the number provided and the item was stand still and no attempted delivery was made. Never used them as they are a scam

I ordered flowers to be delivered on 13/02/2026. The website showed parcel being prepared by sender from 10/02/2026 to 16/02/2026. I tried contacting through email and also phone but email and phone number didn't work/ didn't exist. I sent a message on their website 16/02/2026. I checked for updates this morning and it showed parcel out for delivery so I was expecting it to be delivered. 5 minutes later receiving a email that I'll be refunded, but i never asked to be refunded. I still wanted someone to receive the flowers. The website showed delivered, but was never received. I would not recommend them to anyone.

Readily available service, beautiful bouquets and at a very reasonable price. Delivery with DPD was straightforward, on time and reliable (offered live tracking). Will purchase again.