BJS Home Delivery Reviews 

100,385
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37,485 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely polite, helpful, and arriving right on time with clear advance communication. Consumers truly appreciate how bulky items are handled carefully and placed directly into their preferred room of choice. Some reviewers were not happy with occasional unhelpful behavior from staff members who refused to take away packaging or assist properly. A few other people also felt that communication broke down due to language barriers or difficulties coordinating the drop-off. Others noted instances where items arrived with minor defects or where assembly support was lacking during the visit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages often arrive on time and... See more

Staff

Clients share positive opinions on staff, noting that the delivery drivers are very polite, helpful, and... See more

Service

Customers report widespread satisfaction and appreciation for the delivery service. Reviewers frequently... See more

Product

People report ambiguous experiences with product quality, reflecting a high level of disagreement among... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered a new bed from Birmingham to Whitlebay on a Sunday. How good is that. Plenty of advance notifications, last one 30 minutes before arrival. Three parcels individually wrapped, delivered to up... See more

Company replied

Rated 5 out of 5 stars

Really good delivery, called 30 mins before arriving and then again 1 minute prior to ensure they had the right house. Items were delivered exactly where needed, the guys were helpful and polite team... See more

Company replied

Rated 5 out of 5 stars

The gentlemen delivering my package were very polite & extremely helpful. I explained I had a disability & would need my front door accessible at all times. They took this into consideration, asked me... See more

Company replied

Rated 5 out of 5 stars

Ordered a corner sofa from Laura James. Although delayed, was given updates on the delivery time and a call prior to arrival. Two very friendly delivery guys, brought the sofa to the room of my choic... See more

Company replied


Company details

  1. Shipping Company
  2. Courier Service
  3. Logistics Service

About BJS Home Delivery

Written by the company

BJS Home Delivery are a two man delivery specialist offering a flexible range of services including hallway delivery, room of choice delivery and full white glove delivery including unpacking and assembly.

We are a family run business with years of experience in the retail, transport and IT industries. We’ve combined our skills to create a new kind of delivery business – meeting the high standards required by customers like you.

Located centrally in the UK, just minutes away from the M6 motorway, we operate from a single hub, reducing touchpoints. Our warehouses are managed with the latest technology in inventory control, all built in-house.

We value the whole customer experience, and we aim to meet the highest standards across a wide variety of tasks. That’s why we’ve created our own dedicated training academy – ensuring that our delivery teams have all the skills required to provide the very best service experience for your customers.

Our people are our product, so the whole team undertake a tailored training programme to provide the very best delivery service standards. Our training includes furniture handling, furniture building, exacting Health & Safety standards as well as all the little things that make a big difference for your customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(100,385)

36,692 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery/collection

I was kept informed at every stage of the collection.
The called driver 15 mins before delivery. The driver was unusually very courteous he was very pleasant to deal with.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

SUPERB SERVICE

The two Couriers (or should I say 'Gentlemen') who delivered the three chairs were very helpful and polite - the delivery could not be faulted in any way.

Incidentally, I just had to compliment DALWAR SINGH (WD004) on his absolutely splendid beard.

Thank you - ivan

September 5, 2026
Rated 5 out of 5 stars

Delivered with care and attention thank…

Delivered with care and attention thank you

September 6, 2026
BJS Home Delivery logo

Reply from BJS Home Delivery

Good evening,

Thank you for taking the time to leave your review. We're happy to hear that our delivery team was friendly, helpful, and contributed to a positive experience.

Kind regards
Asmi
BJS Home Delivery

Rated 5 out of 5 stars
BJS Home Delivery logo

Reply from BJS Home Delivery

Good evening,

Thank you for taking the time to share your feedback. We're delighted to hear you had a positive experience with our service and appreciate your kind words and support.

Kind regards,
Asmi
BJS Home Delivery

Rated 5 out of 5 stars

I received a call from the driver in…

I received a call from the driver in advance of the delivery, giving me the time to return home. Very helpful and pleasant driver.

September 3, 2026
BJS Home Delivery logo

Reply from BJS Home Delivery

Good evening,

Thank you for taking the time to leave your review. We're happy to hear that our delivery team was friendly, helpful, and contributed to a positive experience.

Kind regards
Asmi
BJS Home Delivery

Rated 5 out of 5 stars

Good communication and delivery.

Good communication at all stages from our purchase to delivery.
Was kept informed as to exact time of delivery which they kept to.

September 3, 2026
BJS Home Delivery logo

Reply from BJS Home Delivery

Good evening,

Thank you for taking the time to share your feedback. We're delighted to hear you had a positive experience with our service and appreciate your kind words and support.

Kind regards,
Asmi
BJS Home Delivery

Rated 5 out of 5 stars

Kept informed of delivery progress

Kept informed of delivery progress
Delivered on time.
Polite and efficient delivery guy.
Excellent service.

September 6, 2026
BJS Home Delivery logo

Reply from BJS Home Delivery

Good evening,

Thank you for your excellent feedback. We're delighted to hear you received a high standard of service and appreciate your recognition of the team's efforts.

Kind regards,
Asmi
BJS Home Delivery

Rated 5 out of 5 stars

Arrived within the time allocated

Arrived within the time allocated. We received a call when drivers were 30-45 minutes out. Delivered to room of choice which was attic room, not easy, but grateful. Delivery guys were pleasant and delivery was quick.

September 5, 2026
BJS Home Delivery logo

Reply from BJS Home Delivery

Good evening,

Thank you for your kind words. We're delighted to hear that our delivery team provided a helpful and professional service. We will make sure your feedback is shared with the team.

Kind regards,
Asmi
BJS Home Delivery

Rated 5 out of 5 stars

kept upto date with delivery times

kept upto date with delivery times. arrived exactly on time.
product was handled well and carried into place for me,by polite and helpful driver

September 5, 2026
BJS Home Delivery logo

Reply from BJS Home Delivery

Good evening,

Thank you for your kind words. We're delighted to hear that our delivery team provided a helpful and professional service. We will make sure your feedback is shared with the team.

Kind regards,
Asmi
BJS Home Delivery

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