Buddhastoneshop Reviews 

3,724
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly customer service team for being very helpful, quick to respond, and dedicated to promptly resolving various order issues. Many people also genuinely appreciate the unique designs, beautiful styles, and lovely materials of the clothing and accessories they receive. However, some customers also noted significant difficulties regarding incorrect sizing and confusing exchange procedures. A few other people also felt that returning items back to overseas locations involved unexpected expenses and proved to be a major hassle. Consumers additionally mentioned concerns about unexpected fabric types that did not match the initial descriptions.

What people talk about most

Product

Users describe ambiguous experiences with the products, as opinions on sizing and quality vary widely. While... See more

Quality

Clients share ambiguous opinions on quality, reflecting a high level of disagreement. While many reviewers... See more

Order

Reviewers mention ambiguous feedback about order experiences, with opinions widely divided. While some... See more

Customer service

Consumers find customer service to be positive, highlighting responsive and friendly support teams. Reviewers... See more

Return policy

Customers consistently note negative experiences with return policy, highlighting a frustrating and lengthy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The linen pants did not flatter my body how I thought they would based on the model but they are good quality and customer service is very helpful. I would consider buying other items!

Company replied

Rated 4 out of 5 stars

Communication has been friendly and forthcoming from the start. The products are fine albeit a tad overpriced. The adjustable rings are very small in size, and will only go on a European little... See more

Company replied

Rated 4 out of 5 stars

Customer service has always got back to me. Looking forward to my replacement as a pair of trousers didn't look right on me.

Company replied

Rated 4 out of 5 stars

The size is a problem. You really need to order a larger size than you usually wear. North American sizes are different. In the end I had to make an exchange. It went well, just took a bit of tim... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

More than just jewelry, at Buddha Stones, we view it as a way of life; Accepting life's contrasts, nourishing one's spirit; Inspiring one's thoughts; revitalizing the body; Brightening your existence. Our mission at Buddha Stones is to make carefully chosen handmade items available to a worldwide audience while igniting dialogue about preserving traditional crafts. We provide authentic Dharma products of the highest caliber to encourage your spiritual practice and deliver spiritual jewelry to enhance your life. Tracing our humble roots to our extensive travel and spiritual experience with Tibetan cultures, we have seen how powerful spiritual jewelry and amulets can be. Buddha Stones is committed to preserving significant meaningful items that promote harmony, joy, and present-moment mindfulness. The symbols on the Buddha Stones are meant to represent faith, protection, and healing. They bring good luck to you and your loved ones since they have the power to draw in good energies and drive away bad ones. We want to create a network online that supports Tibetans, Nepalis, and others who need financial assistance for their trade-in addition to growing our client base. At Buddhastoneshop, we conduct research to find new Buddha-related goods and categories that are appropriate for your family's daily needs. We must provide you with the best value for your money so that each time you purchase with us, you get a better deal than you would elsewhere.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(3,724)

1,291 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s a scam

It’s a scam. Totally unresponsive to returning items. The sizing of a shirt was off. It was huge and I ordered a small.

August 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!

AVOID AVOID AVOID!!!
I am beyond furious with this shambles of a company!!!
It is the worst online shopping experience I’ve ever had and I have had a few terrible ones!
I only placed an order with this online store as my son asked for a ring he wanted for his 17th birthday.
If I had known about this company and checked the reviews left by others, I would have shown my son and asked if we could find something the same or similar from a more reputable company.
I placed my order and I PAID for premium shipping to make sure it was DEFINITELY delivered on time. “PREMIUM SHIPPING” states 6-10 business days in their shipping, tracking and delivery information on their website which is very deceitful in my honest opinion!
For a start, it was dispatched 4 days after I paid the premium shipping charge.
I was sent tracking information in an email. The tracking information was erratic and inaccurate.
I have emailed this company on 4 occasions as I still haven't received the ring which was ordered 3 weeks ago. The email replies are completely fabricated and I haven't had a straight answer, not ONCE!! 😡
When I checked the tracking information again yesterday, my parcel is now showing as “Ready for pick up” at a parcel locker 14 miles away from my home address!!! There is no way I can or will go and collect my parcel because
* I paid for premium shipping to my home address!
* I do not and cannot drive and it would take me 2 hours 20 minutes on public transport!
They state on their website, in their words “IT IS THE RESPONSIBILITY OF CUSTOMERS TO ENTER THEIR SHIPPING ADDRESS CORRECTLY. WE ARE UNABLE TO REDIRECT TO ANOTHER SHIPPING ADDRESS AFTER WE HAVE PROCESSED AND SHIPPED THE PARCEL” So I'd love to know how my parcel ended up 14 miles away from my home address!!
Lies upon lies!!
I have now unfortunately had to take steps to initiate a formal chargeback dispute from my bank for goods not received.
I am highly advising anyone thinking of purchasing from this company to completely avoid them because I will be highly surprised if you have a good experience.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

I have purchased trousers from this company. These trousers are fantastic. I love them. I have them in several colours.
The customer service has been terrific. They responded to my queries quickly and they bent over backwards in sorting my mistake with an order. I am eternally grateful.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with clothing purchases

I love the quality and functionality of the cotton/linen blend fabric. I live in South Texas and the fabric is cooler than either cotton or linen alone. It does not wrinkle excessively and an air dry tumble then hang is perfect.

The sizing is small for compared to American sizing, but that is common to overseas businesses - especially Asian.

The descriptions are extra clear about this sizing condition.

Regarding returns - this is common with an overseas vendor. It is reasonable to expect the overseas charges for a return to go to the customer.

I found Buddhastones to be fair, reasonable and willing to help

August 12, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Should have read reviews first

Should have read reviews first, these are a Low quality product. Items received are different than photos. No returns, despite return policy saying they can. Customer service is not helpful. Do not purchase.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

I would avoid this company

I would avoid this company. Buyer beware.

I bought 5 items which arrived in 2 packages that took weeks to arrive, I assume because they are from China and not via the same kind of shipping service used by companies like Shein or AliExpress.

3 dresses, 2 pairs of shorts and a blouse. All were made from non cotton, despite being advertised as such. I don't mind the dresses and the blouse, though. The shorts were tiny, despite ordering large.

I have been trying for a refund since the beginning of July. They have been obtuse and keep offering partial refunds and trying to get me to not return the items when what I wanted was a full refund. Why would I want to keep things that I can t get on! It took several emails before they would explain what I need to do. Well, sending back to mainland China has incurred me a huge fee and no tracking number so of course they are quibbling about my refund again.

This whole experience has been awful and if I'm honest, none of the clothes were worth this hassle. I assume from the website that you are in fact dealing with an admin office in Hong Kong when the factory (and returns) go to mainland China.

July 3, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Rachel J". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 4 out of 5 stars

Happy with the customer service

After receiving a resolve email regarding unwanted yoga pants, I am happy to say that buddahstones care about there customers and reputation and are quick with responses.

August 31, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

We’re sorry to hear about your experience. We understand that you would like to return the yoga pants, and we are currently actively following up with you regarding your return request and working to assist you with the next steps.

We have also contacted you by email to help resolve the matter. We hope to reach a suitable solution for you as soon as possible.

Kind regards,
Buddha Stones Customer Service Team

Advertisement
Rated 4 out of 5 stars

Sizing difference for US/Euro customers and confusing exchange process

I ordered garments for US sizing. It turned out to be a size small and was informed by customer service their sizing chart is generally smaller than what's expected in US and Europe. Customer service is responsive and offered to resend out my preferred sizing with additional shipping and custom fees while there's no need to return the smaller sizes overseas. This is fair but so far, the instructions to complete the additional transaction have not been very straight forward - requiring a customer feedback processs, presumably to fill out this review then to get back to them to complete the transaction with payment of add'l shipping/custom fees for them to resend the orders. This seems very confusing and could be a lot more straight forward. Also, the sizing difference for Asian markets versus US/Euro markets should be made a little more clear in the ordering process to prevent this situation.

September 2, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

I bought three dresses from…

I bought three dresses from Buddhastones. The photographs show good quality fabric (linen) and styling, but the dresses that arrived were all made of cheap synthetic material, extremely badly sewn and finished. The fit was also poor. In each case there was no accompanying paperwork
The returns process was very complicated and the total costs unknown so I opted for the 10% discount refund, but it was still an expensive mistake. Be warned!

July 16, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Janet". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 4 out of 5 stars

Tricky Sizing but Great Customer Service

I’ve made a few purchases from Buddha Stone. I enjoy the quality of the clothes but sizing is a little tricky, as noted by others. Customer service is quick to respond and eager to offer options to make you happy. Once I figure out my sizing I’ll be able to confidently order regularly.

September 2, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Be wary of this company as what you receive may look different to what you ordered.

I ordered a red sandalwood necklace and received a brown one. All the photos of the necklace on the website featured a bright red. Company said I could return it but only if I paid the return postage (China). Unacceptable. False advertising.

August 28, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

We’re sorry that the color of the necklace was different from what you expected.

As the necklace is made from natural red sandalwood, each piece can have its own natural color and grain. Red sandalwood is naturally more of a reddish-brown or red-brown color rather than a uniform bright red, so the actual shade can vary from piece to piece and may also appear different depending on lighting and photography.

We understand that this may not have been the color you expected, and we’re sorry for the disappointment.

Kind regards,
Buddha Stones Customer Service Team

Advertisement
Rated 5 out of 5 stars

Nice Store

I've been searching for These type of clothes for several weeks and wasn't able to find something in any Store online or a Shopping Mall.
I've ordered the wrong size but the Support helped me quick and friendly

September 1, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 2 out of 5 stars

Made Poorly

They have nice bracelets but all the ones i have bought have not been made sturdy and the knots all come un done and have to be modified to not come apart.

Also very misleading as it states UK but it is shipped from China hence the long delivery wait.

September 2, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

We’re sorry to hear that you have experienced issues with the bracelets. We have already reached out to you by email to ask for more details about the knots and workmanship, so that we can better understand the issue and find a suitable solution for you.

Regarding the shipping time, we also understand your frustration and apologize for any inconvenience caused by the international delivery process.

We hope to hear back from you and resolve this matter as soon as possible.

Kind regards,
Buddha Stones Customer Service Team

Rated 1 out of 5 stars

Bought Buddha Stones 108 Mala Beads…

Bought Buddha Stones 108 Mala Beads Cinnabar Om Mani Padme Hum Pattern Engraved Blessing Bracelet - £57.99 so I expected quality! I received cheap plastic beads on string!
I gave grace after a previous bad experience with them which they did rectify (eventually).
Absolutely scam and rip off! Never again will I buy from this company (which although says UK - It is based in China!)
Avoid like the plague!

September 1, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Red". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 5 out of 5 stars

Good customer service.

Due to an issue with the shipper, my order took nearly a month and a half to get in.
Once I contacted the store, they helped rectify the issue with shipper. I ordered a shirt that seems great and a pair of pants that are a bit too small. Store is working on getting me a replacement at my size for the trouble.
Appreciate the communication from the store.

September 1, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Advertisement
Rated 4 out of 5 stars

Helpful exchange policy

I needed an exchange and Buddhastone was very helpful, and flexible with my needs.

September 1, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Satisfied

I like the quality of the blouses I ordered the company was more than happy to help get me a proper size when I needed to exchange, even though I had to go through several steps, I am very satisfied with the outcome.
I would use Buddha Stones again.

August 20, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 2 out of 5 stars

Another dropship company from China

Another dropship company from China. I don't know how this is still legal. It's all stuff you can get on aliexpress for a fraction of the cost.

August 26, 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Matt". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look