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1.6
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 1 week
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This company will steal your money!
horrible customer service!
liars!
i have 300 euros (guthaben) and they didnt transfer it even if they said they would tranfer it within 14 days!
The Aras Energy Team was very friendly and helpful in case of the communication with it!
Reply from Arasenergy
Hallo,
vielen Dank für dein Feedback!
Es freut uns sehr zu hören, dass du unser Team als freundlich und hilfsbereit erlebt hast.
Genau das ist unser Anspruch in der Kommunikation mit unseren Kunden.
Viele Grüße
Team Aras Energy
Reply from Arasenergy
Hallo Kinga,
vielen Dank für dein Feedback!
Es freut uns sehr zu hören, dass du so zufrieden mit uns bist.
Viele Grüße,
Team Aras Energy
Really fast response to questions. Great customer Serivice. Fair Energy Prices.. I will stay with ArasEnergy. :-)
Reply from Arasenergy
Thank you so much for your kind review, Janine Bodifee!
We are thrilled to hear that you are happy with our fast customer service and fair energy prices.
It's great to have you with ArasEnergy, and we're always here if you need anything else!
Warm regards,
Team Aras Energy
Customer Service answerd in my case in five Minutes. And the next Mail came three minutes later, with the requested changes!I think that is TOP!!!
The response of ARAS Energy is very short and little. I would prefer a phone contact and/or a recall by the customer service
Reply from Arasenergy
Hallo Rainer,
danke für dein Feedback – das nehmen wir uns zu Herzen.
Wir verstehen, dass du dir einen ausführlicheren und persönlicheren Kontakt wünschst.
Aktuell kommunizieren wir bei uns hauptsächlich schriftlich, geben deinen Hinweis aber gerne intern weiter, damit wir uns hier weiter verbessern können. Falls du ein konkretes Anliegen hast, melden wir uns gerne direkt bei dir.
Viele Grüße,
Team Aras Energy
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