Alan Meds Reviews 

Zero. And I mean ZERO customer support. They do not answer the phone. They do not answer emails. They do not ship your medication. AWFUL. Just AWFUL. If I could leave zero stars I would. Avaid at all cost.

This was my second time using Alan's. I had a totally different experience! The first time I had monthly check ins to modify medication and progress. This time I had a really hard time getting someone to address issues I had, my account was put "on hold" so no medication was shipped. I paid in advance for 6 months(1500) which in turn ended up being 2 vials of medication in that time. After first shipment I ran out of medication for a full month trying to reach someone. When Alan's did respond it was to say they just started a new platform and were understaffed, not how to make it right. When I tried to reached them the phone number was "no longer in use". So not sure what is going on with this company now but I would advise against the pre paid plans just not worth it, really kind of a scam. My primary Doctor thinks that too. 1500=1 lb of weight loss!!!

1st shipment great. Now their phone is disconnected and email is nonresponsive. I need a refund or for the product to be fulfilled.

Phones are disconnected and emails bounce. Looks like the company is closing.

Beware!

I have been charged $1,950 four times in one year (almost $8,000 dollars). Am trying to dispute the last 2 charges. I get zero response. I have written many times. I cannot call because their phone number does not work. I am beside myself with anger. The failure of trust is staggering.

I am not sure this company is in business anymore. I am waiting on a refill. I did my check in with them online was charged on my credit card and was told that the script was sent to the pharmacy but have not received anything. Cannot get in touch with customer service online or by phone.

I have been trying to call Alan meds for over a week. I have left voicemails, phone calls every day, emails, and chats on my account. No response. There is an issue with my account and my purchase won’t process for my monthly billing. I’ve been trying to rectify it for 10 days! Terrible customer service.

My name is Dana. Every time I call to see where my médecine is, the phone says an error has accured. I have written there support no answer.

They charges my card in april and I received my first bottles. They are now gone and no one will answer where or when my second shipment will arrive.

I would caution anyone considering using this company until They get better reveiws. If you read the most current reveiws They have a lot in common. NO CUSTOMER SUPPORT

These people are ridiculous they have the worst customer service anywhere and they are the most expensive without a doubt, they charged me and than said they didn’t, I disputed with my credit card and they refunded me but than took the refund back so now I’m down $400 plus I have no medication and no one responds. I’ll have to wait for my credit card company to sort it out. I don’t recommend them at all

Beware that their GLP-1 microdosing products are somehow NOT intended for weight loss or weight management. They are instead a way for this company to deceive consumers into spending $800/month on snake oil that “supports healthy aging” and “promotes consistent, long-term benefits in harmony with your body’s unique needs” or some other such nonsense.

AlanMeds was excellent in my experience! I got the support I needed. And most importantly, the medication, in my case tirzepatide,worked wonderfully, arrived on time. I got support for the initial nausea that I felt at the very beginning of the treatment. I’m very satisfied with AlanMeds!

I have been with Alan Meds for the last 1 1/2 years. With their help, I hit my target weight! I haven't been this perfect weight and felt this healthy in three decades. They have been helpful when I had questions, and they kept my program on track. I felt safe with their meds and program. They are so professional that I plan to continue with them for my maintenance. I couldn't be more grateful.

My first purchase was a 6 month program for over $1700.00. It went well, I dropped 30 lbs but it wasn’t because of any help from them. Along the way I had some questions. I presumed they’d check in periodically to ask how I was doing. Not one single communique from them. No phone calls. No emails. Attempting to contact and talk to a real person was the useless. The menu for chat never accepted my question which was how do I reach a real person. I received one response to an email but weeks late. The whole experience was odd considering this was a medical and pharmaceutical situation. Even my first question about how to properly handle the syringe was not answered. I figured it out myself. Again, very odd situation. BUT they renewed my prescription and charged me without my telling them I wanted it.

One year ago I chose Alan Meds for my weight loss program (compounded semaglutide injections weekly). I've now lost 50 lbs and I'm nearing my goal. During this past year, Alan Meds has been professional and reliable with good service and support.

I signed up for Alan Health online and later attempted to cancel my subscription.

Alan Health emailed me stating that account updates could be made through the portal until a specific date (January 24). Relying on that message, I logged into the member dashboard to cancel, but no cancellation option was available. Signup was completed entirely online, but cancellation could not be completed online.

I contacted support before the stated deadline to cancel anyway. Despite that timely request, a renewal charge was processed.

The renewal notices were sent from a no-reply email address, which made it harder to resolve the issue directly from the billing communication.

My concern is not about the service itself, but about subscription practices. Cancellation was not as easy as signup, and billing proceeded despite a timely cancellation attempt within the window described in their own emails.

Prospective customers should carefully review the cancellation process and not assume that changes referenced in reminder emails can actually be completed through the portal.

I have been with Alan meds for nine months and I couldn’t be more pleased. Their business processes are focused exclusively on exceeding customer expectations. I had an experience with Sam today, who is one of the customer service representatives for Alan Meds. And once again, I was extremely satisfied with his help. I was having a problem uploading my picture to the intake form that is a requirement for medication approval. Sam patiently explained to me what to do to upload the picture. His directions were explicit and easy to follow, and yet, I couldn’t upload it. I talked to Sam multiple times pertaining to this matter. To tell the truth, I had become embarrassed, because I felt like an idiot for taking up so much of his time. However, Sam made it abundantly clear that he would work with me until the picture was uploaded. I finally uploaded the picture, and discovered what I was doing wrong. Sam is an outstanding professional, and this experience once again underscores that Alan Med’s is all about exceeding customer expectations. Thanks again Sam for all help!

Anna works very hard at being accommodating on behalf of the customer. I asked for some additional follow up. Anna was absolutely thorough in fulfilling my request and did so on a very timely basis. Anna was always courteous patient and professional. Anna is just a pleasure to work with!

very easy to work with. I have lost 55 lbs and have been in the program since April of 2024. No food noise, no cravings. Slight nausea at the beginning, but has subsided. I feel great, the medication has stopped my closet eating, and has changed my portion control.

Everything about my experience with Alan Meds was outstanding beginning with interactions with my customer service representative Matthew. I needed my prescription handled quickly as I was going to be out of town for two weeks and Matthew made sure everything was processed in an efficient and timely manner. This GLP-1 provider deserves a lot more recognition and visibility!

Alan Meds was fine a year ago but they keep getting progressively worse each month. I received monthly check ins with photos and a questionnaire. Once they got my credit card for quarterly transactions instead of monthly it was off to the races. My last shipment was sent with no check in and no review of my progress and no text message telling me it was being processed. I just found my $1450 worth of spoiled semaglutide sitting in a box in my garage where the delivery person put it last month. I called Alan Meds to try and resolve this oversight and was treated with utter disrespect and a pile of sorry there’s nothing I can do , we sent you an email. I don’t do email, I have always responded via the text messages I received before each new shipment. The have the money I have poison. Just to add imone more surprise I was informed that Alan Med can no longer sell semaglutide but if I’m interested in a different medication they can fill that. Do business elsewhere, save yourself some the trouble of a poorly run and questionable company. Good luck