I ordered two watches from Atomi Shine, a diver for me and a ladies watch; the first arrived quickly . . . still waiting on the second (though it was ordered first by about a week). I've received... See more
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Review summary
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Reviews shaping this summary
The order took quite a lot longer than I expected. I would have choosen a black watch face (than white) but I didn't because I could not see the logo against this background color. Overall, I liked t... See more
Beautiful watch, i absolutely love the design. ! However 2 things could be better : -A comfort ajustement system on the bracelet. -being waterproof at 10 ATM to give possibility for swimming.... See more
The order preparation is extremely long, and it takes way too long to arrive, I understand the amount of orders and the holiday season, but still 4 weeks it’s a lot and I still did not receive it. I’v... See more
Company replied
Company details
- #7 of 8 best companies in Jewelry and Watch Insurance Company
About Atomishine
Written by the company
ATOMI SHINE is a contemporary watch brand built on new materials, breaking rules, and bold innovation.
We don’t follow traditional watchmaking conventions, and we don’t believe authority defines value. We rethink proportions and redesign structures to create watches that reflect attitude—not status. ATOMI SHINE is for those who refuse to blend in.
60-Day Returns & 1-Year Warranty
Shop with confidence. Eligible items come with a 60-day return or exchange guarantee and a 1-year product warranty.
ATOMI SHINE offers a 60-day return or exchange on eligible purchases and a 1-year warranty covering manufacturing defects under normal use.
Custom or personalized products are non-refundable once production has begun.
If you have any questions or concerns, our support team is always here to help.
📧 support@atomishine.com
Contact info
United States
- +1 347 221 5089
- support@atomishine.com
- atomishine.com
3.9
Great
148 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Excellent support and quality
Fast shipping, excellent communication via WhatsApp, and a beautiful watch and additional strap.
I have been burned several times before by "microbrand" watch companies, so this was a pleasant surprise.
I will order another watch from them soon.
June 19, 2026
Unprompted review
No replies or communications
I placed my order 6 days ago, for a watch marked "fast delivery", I received a order confirmation, but as of today I didn't receive any other communication, two days ago I emailed the "support" email but nobody replied. It doesn't look good or a serious company. Starting to worry... Obviously traking service is non existent.
June 26, 2026
Unprompted review
Reply from Atomishine
We sincerely apologize, but we are currently unable to find any order information based on the details provided.
If you placed an order through our official website, you should have received an order confirmation email after purchase, followed by a shipping confirmation email once your order was dispatched. The shipping confirmation email includes your tracking number and delivery information.
Our customer service team responds within 24 hours on business days. Due to the time zone difference, there may sometimes be a delay in receiving a response, and we sincerely apologize for any inconvenience this may have caused.
Best regards,
ATOMISHINE Customer Service
This company provides a very poor…
This company provides a very poor ordering experience. I placed an order on June 6th, and until now there is no clear update regarding the shipment status. I do not know whether my order has even been shipped or not.
The tracking number provided is not useful and does not show any clear information or movement. Your delivery timelines are inaccurate, and the promises made regarding shipping dates have not been respected.
This level of service is very disappointing, and I believe the communication and transparency with customers are far below acceptable standards. I need a clear update about my order immediately, including the actual shipping status and expected delivery date.
DLY2606060022706
June 6, 2026
Unprompted review
Reply from Atomishine
According to the information you provided, your package was shipped on June 14 and was successfully delivered and signed for on June 22.
Our customer service team has already sent you instructions on how to track your shipment. You can check the delivery status through your order page or by using the shipment tracking information provided.
If you have any questions or need further assistance, please feel free to contact us.
If you have any questions, please feel free to reply to this email. I will be happy to assist you.
Best regards,
ATOMISHINE Customer Service
Beautiful watch of good quality and design
Recently i bought my atomishine watch on line. when i received it in just 19 days, it is absolutely amazing in terms of quality and design. It is beyond my expectation and I am very pleased with it....,,.
May 25, 2026
Unprompted review
Post Purchase Service - None
Unfortunately, I can only comment on the post-purchase service — because so far, there hasn't been any.
I purchased a watch a few days ago and have already sent three emails asking when it is expected to be shipped. The result? Zero response.
When spending over $400 on an item, you would expect at least some basic communication and customer support. At the moment, I'm left completely in the dark regarding the status of my order.
Maybe they're overwhelmed with orders and can't keep up — who knows? But a simple reply would go a long way.
I'll give them a few more days, but if I continue to receive no response, I'll be opening a PayPal buyer protection case. I'll keep everyone posted on how this develops.
June 10, 2026
Unprompted review
Reply from Atomishine
Hi, I completely understand your frustration about not being able to reach us.
I checked the order information you provided, and unfortunately, our customer service team has not received any emails from you, so we have been unable to respond.
Could you please verify that you contacted our official email address? If you would like to get in touch with us, you can find our contact information on the Contact Us page of our website. Alternatively, you can chat directly with our online customer service team through the chat widget in the bottom-right corner of our website.
Our customer service team typically responds within 24 hours.
Best regards,
ATOMISHINE Customer Service
no problems
May 18, 2026
Never recieved product
Never recieved product. I reached out to customer service explaining this. Do not order from this company.
May 31, 2026
Reply from Atomishine
I have checked your order, and it appears that your package was successfully delivered approximately 10 days ago.
Our customer service team has already sent you the proof of delivery photo provided by the carrier. If you still have not received the package, our team will be happy to assist you with an investigation and help locate it.
Best regards,
ATOMISHINE Customer Service
Good impression.
May 18, 2026
The Watch never arrived
May 19, 2026
Reply from Atomishine
I have checked the latest tracking information for your package. It has now arrived at the customs facility in your region.
We have already contacted the shipping carrier and requested that they expedite the processing of your shipment. We believe your package will be released and delivered to you very soon.
Best regards,
ATOMISHINE Customer Service
They are a scam
They are a scam. They ripped me off. They sold me the watch as if it were automatic, but it's actually battery-powered. Fu#4ing scammers.
May 31, 2026
Unprompted review
Reply from Atomishine
We sincerely apologize that the product did not meet your expectations.
Unfortunately, I was unable to locate your order or contact information, so I am not sure which product you purchased. All of our product pages clearly state the movement model used in each watch. Please note that even similar-looking products may sometimes use different movements.
If you are not satisfied with the product you received, we can also provide a return service. Please feel free to contact our customer service team directly, and we will be happy to assist you.
Best regards,
ATOMISHINE Customer Service
The service
The service, updates and delivery was great. I enjoy the small simplest things and it was great.
April 24, 2026
Only a short time elapsed between…
Only a short time elapsed between placing my order and receiving it. The quality of the packaging and the product itself are very good.
April 22, 2026
Great quality and delivery
April 24, 2026
I cant wear it because my wrist is 14…
I cant wear it because my wrist is 14 cm so try to cut watch band but there is no more to cut it off.
April 20, 2026
Reply from Atomishine
Hi, the product page for the watch you purchased states that the bracelet can be adjusted down to a minimum wrist size of 6.3 inches (16 cm).
We sincerely apologize that the product did not meet your expectations. We do support custom straps, and you may contact our customer service team to customize a shorter strap for your watch.
If you have any questions, please feel free to reply to this email. I will be happy to assist you.
Best regards,
ATOMISHINE Customer Service
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