I ordered two watches from Atomi Shine, a diver for me and a ladies watch; the first arrived quickly . . . still waiting on the second (though it was ordered first by about a week). I've received... See more
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The order took quite a lot longer than I expected. I would have choosen a black watch face (than white) but I didn't because I could not see the logo against this background color. Overall, I liked t... See more
Beautiful watch, i absolutely love the design. ! However 2 things could be better : -A comfort ajustement system on the bracelet. -being waterproof at 10 ATM to give possibility for swimming.... See more
The order preparation is extremely long, and it takes way too long to arrive, I understand the amount of orders and the holiday season, but still 4 weeks it’s a lot and I still did not receive it. I’v... See more
Company replied
Company details
- #7 of 8 best companies in Jewelry and Watch Insurance Company
About Atomishine
Written by the company
ATOMI SHINE is a contemporary watch brand built on new materials, breaking rules, and bold innovation.
We don’t follow traditional watchmaking conventions, and we don’t believe authority defines value. We rethink proportions and redesign structures to create watches that reflect attitude—not status. ATOMI SHINE is for those who refuse to blend in.
60-Day Returns & 1-Year Warranty
Shop with confidence. Eligible items come with a 60-day return or exchange guarantee and a 1-year product warranty.
ATOMI SHINE offers a 60-day return or exchange on eligible purchases and a 1-year warranty covering manufacturing defects under normal use.
Custom or personalized products are non-refundable once production has begun.
If you have any questions or concerns, our support team is always here to help.
📧 support@atomishine.com
Contact info
United States
- +1 347 221 5089
- support@atomishine.com
- atomishine.com
3.9
Great
148 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Atomishine is pretty much a scam
Atomishine is pretty much a scam! I ordered my watch a month ago. No one is responding to my emails. No one is giving an update on when or if I will ever receive my watch. At this point I want my money back, but no one is answering my emails. Please do not do business with this company. The website does even want to pull up.
August 26, 2026
Unprompted review
I received the watch but I didnt like…
I received the watch but I didnt like it .
no complain about quality did not like it.
wrote several mails mail to the support site .
Never got an answer.
so be very careful if you order .... because returns are not possible.
With me !!!
August 19, 2026
Unprompted review
Reply from Atomishine
We are very sorry to hear that you were not fully satisfied with our service.
I checked the information you provided, including our email records and online customer service conversations, but I was unable to find any previous messages or inquiries from you.
Could you please double-check whether you contacted the correct email address or our official website?
If you contacted us through another email address or website, please let us know the details so we can investigate this further and make sure you receive the assistance you need.
We sincerely apologize for any inconvenience and would be happy to help resolve the issue.
Best regards,
ATOMISHINE Customer Service
ticking or clicking sound coming from…
ticking or clicking sound coming from where the watch case meets the strap. This is annoying in such a good watches.
July 18, 2026
Reply from Atomishine
Dear Customer,
We are very sorry to hear that your watch is making an unusual noise.
I have reviewed the information you provided and have already contacted our customer service team regarding your case. We can arrange an exchange for you.
Our customer service team will follow up with you regarding the exchange process and provide you with the necessary instructions.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
ATOMISHINE Customer Service
Excellent ordering experience
Order was shipped quickly—watch was packaged well and order was delivered fast. Watch is great quality and fun to wear.
July 18, 2026
I have enjoyed the watch
I have enjoyed the watch. Have been wearing it for a week. I get many compliments especially when people realize what graphics are on the dial. It is a great addition to my watch collection.
July 20, 2026
Beautiful watch but not really waterproof
Beautiful watch, i absolutely love the design.
!
However 2 things could be better :
-A comfort ajustement system on the bracelet.
-being waterproof at 10 ATM to give possibility for swimming.
July 20, 2026
Watch wind was not smooth as it should…
Watch wind was not smooth as it should be. Almost no power reserve. Watch itself is designed nicely. This is an honest review.
July 18, 2026
Reply from Atomishine
The watch you purchased is a mechanical watch. Mechanical watches require regular winding to maintain stable operation.
We recommend winding the watch fully every day or using a watch winder to help keep the movement running smoothly, especially if you do not wear the watch every day.
We hope this information is helpful. If you have any other questions about using your watch, please feel free to contact us. We will be happy to assist you.
Best regards,
ATOMISHINE Customer Service
Good product
July 18, 2026
do not recommend buying from this…
do not recommend buying from this company based on my experience.
I placed an order for watches, but I never received the watches or even an order confirmation/receipt email. My payment was taken, but I have not received my order or a refund.
I contacted the support team by email to resolve the issue, but I have not received any response. It has been extremely frustrating to have no communication or update regarding my order.
I hope the company addresses this issue promptly and either delivers my order or issues a full refund. Until then, I cannot recommend purchasing from them.
Fifilaj8
July 14, 2026
Unprompted review
Reply from Atomishine
Dear Customer,
We are very sorry that you were not satisfied with your experience.
Since you did not leave any contact information, I was unable to contact you directly regarding your order. Our email customer service team usually responds within 48 hours.
If you need faster assistance, you can contact our online customer service directly through the chat window in the bottom-right corner of our official website. Our online customer service team usually responds within 24 hours.
Alternatively, you can use the automated customer service option in the website footer and follow the instructions to enter your information. You will then be able to check your order status directly.
We sincerely apologize for any inconvenience and hope we can assist you more quickly this way.
Best regards,
ATOMISHINE Customer Service
Great watch and delivered quickly…
Great watch and delivered quickly bearing in mind how far it travelled to reach the UK. Build quality is great and loving the irreverence of the crossed out Rolex branding (not sure how they haven't been slapped with a cease and desist but long may it continue!)
To sum up, lovely watch, easily trackable delivery.
July 21, 2026
Unprompted review
Would recommend
Very Good communication. Trustworthy and transparent process. Fast Shipping to the EU.
June 22, 2026
Reply from Atomishine
We are very sorry that our product did not meet your expectations.
We would like to kindly remind you that the materials used for each product are clearly listed on the product page. We recommend checking the material details before placing an order to ensure the product matches your preferences.
If you have any concerns regarding the product quality or experience any issues with your watch, please feel free to contact our customer service team at any time. We will be happy to assist you and find a suitable solution.
Best regards,
ATOMISHINE Customer Service
Great value for the price
June 18, 2026
Thanks for the watches
Thanks for the watches. They're exactly what I wanted. Top quality and they were delivered perfectly.
June 18, 2026
My order hasn't arrived.
My order hasn't arrived. Despite paying extra for expedited delivery, I haven't received any information from either the tracking page or from you.
June 18, 2026
Reply from Atomishine
I have checked your order information, and I can confirm that we did use DHL express shipping to arrange an expedited delivery for you.
However, the tracking information is currently not updating, and the package appears to be delayed at DHL. We have already contacted the shipping carrier to investigate the current status of your shipment.
If DHL is unable to confirm the location or status of the package, we will arrange a replacement shipment for you.
We will also contact you by email with further updates, so please keep an eye on your inbox.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
ATOMISHINE Customer Service
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