OpusClip Reviews 

485
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

This is a fantastic value for the money. They make the product better all the time. I had an issue and the help desk was very responsive, even recording a video to show me how to fix it. It ended up... See more

Rated 3 out of 5 stars

This seems like a great product. Unfortunately, we were unable to utilize it. We purchased our subscription under the premise that a team member would be handling the creation and distribution of th... See more

Rated 5 out of 5 stars

Great customer service! I was a bit apprehensive about reaching out to close an account I no longer had access to, but Mike sorted it out in no time without back and forth. I already liked the product... See more

Rated 1 out of 5 stars

OpusClip is supposed to make video editing easier, but the software is simply unreliable. AI Reframe often focuses on the wrong subject, tracking is inconsistent, and the automatic captions eve... See more

Company replied

Company details

  1. #7 of 9 best companies in Video Editing Service
  2. #253 of 349 best companies in Software Company

Written by the company

OpusClip is the #1 AI video editing tool that turns a long video into viral shorts in one click. Trusted by 2M+ creators and 1M+ businesses, including dozens of Fortune 500 companies, OpusClip helps companies grow their social presence and business through viral shorts. OpusClip exhibits human-level performance on various video creation and editing benchmarks. It uses a proprietary hook-identifying model powered by GPT-4 to pick out the most valuable hook from your video, rearrange the content to add context and depth to that hook, and produce a structured, impactful clip that captures your audience's attention.


Contact info

  • 530 University Ave, Suite B, 94301, Palo Alto, United States

  • opus.pro

4.0

Great

TrustScore 4 out of 5

485 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(485)

421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Full of bugs

Full of bugs, do not buy the paid subscription. You will wonder why you did it…

Despite the fact that the software is very bad, they even have the worst support I have ever experienced.

20 days to review a refund, a Guinness world record for slowest, most unreliable customer support.

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Opus is a fantastic value for the money

This is a fantastic value for the money. They make the product better all the time. I had an issue and the help desk was very responsive, even recording a video to show me how to fix it. It ended up being user error.

The amount of capability and technology for the price is, in my opinion, very generous compared to most platforms.

September 3, 2026
Unprompted review
Rated 3 out of 5 stars

This seems like a great product

This seems like a great product. Unfortunately, we were unable to utilize it. We purchased our subscription under the premise that a team member would be handling the creation and distribution of the clips and despite its simplicity in nature, they expressed that editing the clips took too much time. So, we wasted money. I attempted to try my hand at it. It does have a learning curve and again, despite its simplicity, as an executive I didn't have time either. However, it definitely beats the old school way of creating a short. That's for sure! I was disappointed that we didn't get the return on our investment but for teams that are well prepared this can be a very valuable tool.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Software!

OpusClip is supposed to make video editing easier, but the software is simply unreliable.

AI Reframe often focuses on the wrong subject, tracking is inconsistent, and the automatic captions even missed entire sentences from a perfectly clear English voice-over. Trying to fix the missing text then breaks the timing.

At every turn, OpusClip seems to push you toward a more expensive subscription just to access basic features.

The idea is good. The execution is terrible.

September 2, 2026
Unprompted review
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Reply from OpusClip

Hi Eric,

Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

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Rated 2 out of 5 stars

The fact that they take away all your…

The fact that they take away all your unused credit after the 12 month window is dishonorable in my opinion. Why would I want to continue doing business with a company like this if they're just trying to force retention like this. This is not the move. enjoy my 2 stars .

August 29, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Andrew,

Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

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Rated 5 out of 5 stars

OpusClip is an Investment Worth Having

OpusClip is a state-of-the art platform on so many levels, hands down. It provides a wide variety of useful resources and skill sets to help assist and motivate content creators, online business owners, and entrepreneuers (from beginner to advanced) to make it to the top.

I recently grew my new social media account to almost 3K followers after switching my membership to OpusClip. There are videos, tutorials and hard-working coaches to help us every step of the way, ensuring that we get what we invest in.

I highly recommend OpusClip to anyone looking to start or enhance a lucrative online experience. My coach Ollie is my favorite go-to because she not only understands my questions and concerns, she is genuinely has a vested interest in my future success.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

The admin of our account left their position. Nightmare ensued

A member of our team left - they were the admin on our business account. There doesn't seem to be any way to change our account admin and there's no customer support available. We went through the chat bot and there was a message that our case was being forwarded to a live representative, but the thread has been frozen for more than 30 hours with no response.

August 27, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi,

Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

Rated 4 out of 5 stars

Really impressed with OpusClip overall

Really impressed with OpusClip overall. The platform is constantly improving, and I love how innovative the team is with new features, training, and tools. I’ve had a couple of issues with credits and some occasional bugs, but their support has been excellent — they went above and beyond to make things right. You can tell the product is developing quickly, so a few growing pains are understandable. Overall, OpusClip saves me a lot of time creating short-form content from my podcast, and I’m excited to see where they take it next. 4.5/5 from me.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Intuitive platform

Was able to increase my viewership reach in 90 days more than I've been able to do in 10 years. Intuitive platform, easy to use, good pricing, and thorough resolution on issues.

August 26, 2026
Unprompted review
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Rated 5 out of 5 stars

I am on a free plan and the work the…

I am on a free plan and the work the App does is great, yea of course U will have some videos which miss the mark but that's why they come out with so many for U to choose from.

Honestly, I am super impressed because it takes the load of me as I am a singlepreneur ;)

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I was a bit apprehensive about reaching out to close an account I no longer had access to, but Mike sorted it out in no time without back and forth. I already liked the product but this experience just solidified my brand love. I won't even think about alternative tools next time I need this kind of product.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

quick response from support

quick response from support team

August 23, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Vasiliy,

Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

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Rated 1 out of 5 stars

Lost my entire video - save don't works

I have been using this software for about 4 months. Until now, I had only used it for basic tasks like extracting podcast clips, which worked fine. However, a few days ago, I decided to use it to edit a full video.

Due to a saving issue/glitch, I lost my entire project—representing several hours of hard work. I now have to start the whole editing process from scratch.

What is particularly disappointing is that I spent several days in contact with customer support, and they were completely unable to retrieve the correct version from their project history. I had experienced a similar issue in the past with a competing tool, and their team was able to restore my work without problem.

As a content creator, this cost me a tremendous amount of valuable time, really sad experience. This software is simply not reliable for actual video editing. From now on, I will strictly limit its use to extracting podcast clips and will look elsewhere for editing

August 18, 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Vanessa,

Thank you for your review and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

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