Ovoko.fr Reviews 

Good part works perfectly quick delivery so far nothing to complain

100% recomended! All good, and fast

La description ne correspondait pas à l'article que j'ai retourné. Ovoko m'a remboursé.

good ..experience, item as described quick deleivery ..thank you

The worst experience I have ever had!! a diaster of a Company. No follow up, zero communication after the part was lost, and it took over 7 weeks to finally get a refund. The refund was only agreed after I sent over 100 communications to their support team. There excuse for not responding after 4 weeks was that we are busy?? See script after weeks and over 100 communications.
"Thank you for your email. We sincerely apologize for the delay in our response. We are currently receiving a high volume of inquiries."

Wrong part sent, money withheld, and RRR/Ovoko protects the seller

I ordered a wiper linkage (trapeze) for my 2015 BMW 5 GT F07 3.0 diesel — a left-hand drive European car. The seller, CarWay OÜ (Estonia), sent me a linkage from a right-hand drive UK car. Completely wrong item, impossible to fit. I wasted hours dismantling my own car for nothing.

I opened a return immediately and shipped the part back the same way it came — same packaging, nothing damaged, nothing missing. It arrived back at the seller. And then the seller opened a "dispute" about the return: a process the buyer is not allowed to take part in. I cannot see what he claims, I cannot answer it, I cannot defend myself. He writes whatever he wants to RRR/Ovoko support and I just wait.

Meanwhile RRR/Ovoko does absolutely nothing. There is no phone number anywhere on the site. Emails get nothing back but automated replies and copy-paste templates. Nobody reads anything. Under EU consumer law I have 14 days to return an item and get my money back — instead my money is being held hostage on the word of the same seller who sent the wrong part in the first place.

Think about what this actually is: the seller ships the wrong item, the buyer returns it, the seller gets his part back AND keeps the cash, and the platform hides behind an automated inbox. A marketplace that lets a seller keep both the goods and the money, while blocking the buyer from the dispute about his own order, is not a neutral platform. It is part of the problem.

Part 61617306275 / listing WAY61065. Do not buy here unless you are ready to lose your money.

Very clear website and fast shipping. It would be better if the website had language options, now I was using the translate function of my browser

hello,
How do you expect me to believe you when you don't keep your promises? I remind you that I returned an item without being refunded.
i need my money back, i don't need your reduction.
sincerely yours

Red Carpet EU
45 rue Saint Lambert
75015 Paris (France)

Fast dellivery, and well packed product, arrived in perfect condition

Everything perfect. I highly recommend it

As described

beaucoup de choix de pieces de rechanges d'occasion pour beaucoup de voitures, tres bon emballage.

Excelent service and excellent amount of pieces to buy. 100% recommend

Got part . Was confusion about taxes.
Had to buy second time. But posted very quickly. Very good

I’ve been working with Ovoko for a long time, and I’ve noticed that the quality has really declined. Moreover, I’m very dissatisfied because I returned an item within the allowed timeframe, yet one of their sellers is категорically refusing to refund me. This is unacceptable. I now strongly advise against using this website—especially since it’s not a French site, as handling disputes remotely can be very complicated.
Dont work with seller Alari motors, SIA

I purchased a BMW E65 bumper from Ovoko based on photos showing it in good condition. I specifically chose this one to avoid painting costs, as the clear coat looked perfect in the ads.

Unfortunately, reality was far different. The bumper arrived with the clear coat peeling off the entire right side, numerous scratches, and a heavily damaged trim piece that I suspect was swapped, as it didn't match the advertisement photos. To make matters worse, the bumper is physically twisted—something my painter pointed out immediately.

Ovoko’s support has been incredibly slow, taking like 7 working days to respond to emails, which is critical given the 14-day return window. They offered a return but refused to clarify who covers the shipping costs. The seller offered a measly €50 refund on a €330 purchase, while the professional repair estimate is €250.

Communication is non-existent, and the "usable" excuse for a damaged, twisted part is unacceptable. I would advise others to be extremely cautious when buying from this platform.

Produit trouvé rapidement, livraison express et facilitè d'usage du site

Absolutely terrible experience with Ovoko. They delivered my package to the wrong address, refuse to take responsibility, and have completely ignored all my messages.

No accountability, no customer service, no professionalism. I strongly advise everyone to avoid this company.