Ones again you sent the wrong part for my vehicle ,but I adapted it to fit .You have my registration and vin numbers so there is no excuse for sending the wrong parts. I am now stuck with the previous... See more
Company replied
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I have good experiences with auto doc parts , and have found parts for my Honda, which was built in America, so it's not easy as you have to verify the dimensions of the products which I do , and I... See more
Company replied
Placed an order for a DPF filter and 2 gaskets as it did not come with a fitting kit according to the write-up. The DPF would be delivered in 3 days according to the website. I placed the order o... See more
Company replied
Our car broke a coil spring in France. I entered our registration number in the UK Autodoc and found the correct part, then ordered it on auto-doc.fr. Delivery was quick to our holiday home and the pa... See more
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Company details
About AUTODOC - France
Written by the company
AUTODOC est le magasin de pièces détachées automobiles en ligne n° 1 en Europe. Nous partageons votre passion pour les voitures et vous aidons à économiser de l'argent sur les réparations automobiles.
APPLICATION AUTODOCNous sommes connus pour :
- Notre approche centrée sur le client. Notre service client est composé de professionnels qualifiés qui parlent un total de 23 langues et sont toujours disposés à vous aider par tous les moyens.
- Notre taille et notre portée sur le marché. En douze ans de présence sur le marché, nous avons atteint 13 millions de clients satisfaits dans 27 pays européens. Nous expédions plus de 35 000 commandes par jour.
- Notre gamme de produits. Nous proposons plus de 4 millions de produits pour plus de 166 marques de voitures provenant de fabricants de renommée mondiale.
- Nos tarifs abordables et avantageux. AUTODOC est une plateforme en ligne qui propose des prix raisonnables et de nombreuses promos et offres spéciales.
- Nos services multiplateformes. Les clients peuvent rechercher des pièces détachées rapidement et facilement en utilisant à la fois le site web et l'application. Découvrez par vous-même à quel point le processus d'achat de pièces détachées peut être rentable et pratique.
- Notre expertise dans la réparation automobile. Vous pouvez trouver plus de 3 000 tutoriels de remplacement de pièces détachées sur nos chaînes YouTube. Ces tutoriels vous aideront à effectuer vous-même des réparations simples et à économiser de l'argent par rapport aux réparations effectuées dans les garages automobiles.
Nous contacterContact info
4.1
Great
69K reviews
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Placed an order for a DPF filter and 2…
Placed an order for a DPF filter and 2 gaskets as it did not come with a fitting kit according to the write-up. The DPF would be delivered in 3 days according to the website.
I placed the order on 27/08/26. When it had not been delivered on the due date, I spent 30 mins " chatting with Laura", who assured me that both the DPF and the gaskets would be delivered the following day.
Sure enough the gaskets came the following day, but it took a further 4 days for the DPF to arrive. When it did it came with a fitting kit including the gaskets!
The prices may seem attractive, but the after sales and delivery times are unacceptable. Look elsewhere if you need your car back on the road anytime soon.
August 27, 2026
Unprompted review
Reply from AUTODOC - France
Hello Richartd!
We are very sorry to hear about your frustrating experience regarding the delivery delays, conflicting information about the fitting kit, and the extra gaskets you had to order separately.
We will thoroughly review your order history, tracking details, and the chat transcript with our virtual assistant to understand where the breakdown occurred. A member of our customer support team will contact you directly soon to discuss this situation and find a satisfactory resolution.
Best Regards, AUTODOC Team
Quick service will always use them 👍
August 31, 2026
Reply from AUTODOC - France
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Reply from AUTODOC - France
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Not Happy
Ones again you sent the wrong part for my vehicle ,but I adapted it to fit .You have my registration and vin numbers so there is no excuse for sending the wrong parts. I am now stuck with the previous one you sent that was no good at all I would like to send it back but you are being unreasonable re time scale, two days late, you apparently count weekends for sending things back but not for when you send things out .It has not been used and has not been opened I am stuck with something I cannot use .Its hopeless trying to communicate with you help bot . also you did not offer me any compensation for a battery you say you sent #156477212, 01/02/2026 the carrier kept saying it was never handed over multiple times , I was three weeks without my car and had to buy one from Oscaro . You have no interest in keeping the customer satisfied . If I go to a parts department I hand over my registration and Vin number and receive the correct part at no extra charge . Why cant you do this ?
September 2, 2026
Reply from AUTODOC - France
Hello,
Thank you for sharing your experience. We are actively refining the chat and adjusting the bot for more accurate responses.
We are sorry to hear that the part you ordered did not fit your car.
Please note that we do not check compatibility by VIN without your request.
To entrust our experts to check the compatibility of the part with your car using the VIN number you can subscribe to AUTODOC PLUS Expert. After subscribing to this service, all your orders will undergo expert verification: if the part turns out to be incompatible, we will notify you in advance and offer a compatible product.
If the part did not fit, you can arrange a return or exchange in accordance with our policy. You can create return request here:
https://www.auto-doc.fr/retour
Kindly be informed that money for the battery from order 156477212 was refunded in January to the same account that was used to pay for the order.
If you have more questions feel free to contact us at trust@auto-doc.fr.
Best regards,
AUTODOC team
Still no delivery after a week
OK, so where is my delivery. Ordered last Thursday, now its Wednesday a week later. Where are my parts Chronopost XN165207157JB.
Andrew I am completely fed up and very anoyed.
September 2, 2026
Unprompted review
Reply from AUTODOC - France
Hello Colin Johnson!
We’re very sorry to hear about the delay with your delivery and completely understand how frustrating it must be to wait for your parts for more than a week.
We sincerely apologize for the inconvenience and for not meeting your expectations regarding the delivery time. We take your concerns seriously and would like to review what happened with your shipment and the Chronopost delivery process.
Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further.
Thank you for bringing this matter to our attention and for giving us the opportunity to investigate and address your concerns.
Best regards,
AUTODOC Team
PleaseDO NOT USE CHRONOPOST TO SEND MY…
PleaseDO NOT USE CHRONOPOST TO SEND MY PARCELS THEY SUPPOSEDLY TRIED TO DELIVER ON THURSDAY BUT SAID NO ONE HOME.LIES THERE WAS 2 PERSONS AT HOME AND A NOTICE ON THE POST BOX SAYING FRAPPY DE KLAXSON I'M HOME. THIS DID NOT HAPPEN. I'VE JUST HAD TO TRAVEL 20KM TO PICK UP ONLY 1 PARCEL. SO DON'T KNOW WHATS HAPPENED TO THE OTHER ONE.
I'M NOT IMPRESSED.
August 26, 2026
Reply from AUTODOC - France
Hello Martyn,
Thanks for your review.
We are sorry to hear this.
Please inform your local post office about this and they will be able to check this issue directly with the courier who should delivered your parcel to your home address.
If you have any questions, please contact us at trust@auto-doc.fr
Best regards,
AUTODOC Team
Quick delivery & Excellent quality
Quick delivery. Well packaged. Quality parts all at a very competitive price. Highly recommended!
August 25, 2026
Reply from AUTODOC - France
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Reply from AUTODOC - France
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
The price and delivery time was
The price and delivery time was fantastic. The quality and fitment top class.
August 12, 2026
Reply from AUTODOC - France
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Do not buy
Do not buy, cheap supplier but no client support. impossible to contact them. i bought the wrong part, even with a return process engaged no answer.
fournisseur bon marché mais aucun support client. Impossible de les contacter. J’ai acheté la mauvaise pièce, et même avec une procédure de retour engagée, aucune réponse.
July 18, 2026
Unprompted review
Reply from AUTODOC - France
Dear Otis,
We sincerely apologize for the inconvenience you've experienced. We'd like to investigate this matter further and assist you in resolving it. Please provide your order number or customer ID, and our team will contact you as soon as possible.
Best Regards, AUTODOC Team.
Reply from AUTODOC - France
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Pieces correct comfort a la description…
Pieces correct comfort a la description emballage nickel jour de livraison respecté
August 11, 2026
Reply from AUTODOC - France
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Reply from AUTODOC - France
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Simultaneously in stock and out of stock
Ordered from AUTODOC on 4 August. Everything shown as in stock, payment taken immediately.
7 Aug: “We’ll do our utmost to ship it today.”
9 Aug: Order is “waiting for pick-up by the courier.” Lovely.
10 Aug: Apparently it’s gone backwards and is still being packed.
Then customer service enters the Twilight Zone:
First, the brake-pad wear sensor is awaiting restocking.
11 minutes later, no, it’s actually the rear brake discs awaiting restocking.
They even identify the offending disc: FEBI 30554.
An hour later another agent says: Nope! Previous agent was wrong. The discs are in stock, they’re just being “checked”.
Asked how long this mysterious inspection takes? No idea.
Asked for a refund? No answer.
Offered Bosch instead? Yes — but initially I was expected to pay the difference.
Meanwhile their own website still showed the parts as available.
I’ve now spent about 2 hours 42 minutes in their live chat alone, trying to establish whether two brake discs physically exist.
I’ve wasted portions of my life on some spectacularly pointless things, but debating the existential status of a pair of FEBI brake discs is a new one.
Maybe the parts will arrive. Maybe they won’t. Perhaps they only exist when nobody at AUTODOC is looking at them.
But changing an order to “waiting for courier” a status that stops normal cancellation, when the order clearly wasn’t actually ready for the courier feels more than a little convenient.
Buyer beware: “in stock” and “waiting for courier” apparently don’t necessarily mean what ordinary humans think they mean.
August 11, 2026
Unprompted review
Reply from AUTODOC - France
Hello James!
Thank you for the information provided.
We're sorry you've encountered such inconvenience.
We'll be sure to thoroughly verify the information regarding product selection and compatibility.
And we will contact you further.
We strive to provide the highest level of service and will do our utmost to resolve this situation.
Best Regards, AUTODOC Team.
DO NOT BUY
DO NOT BUY - A SCAM! I bought a part from Autodoc, parcel went missing (these things happen). Their policy is to resolve an issue within 45 days. Im waiting at 100 days receiving the same templated email that I will have a response in 2-4 days whilst they wait for the missing parcel to appear, the parcel that is lost.. I will continue to push for a refund until it happens.
August 8, 2026
Unprompted review
Reply from AUTODOC - France
Dear Molly Oliver!
We are sorry for inconveniences caused.
The investigation is currently ongoing. We are always interested in facilitating a quick and proper resolution.
However, sometimes it may take longer than we would like.
We remain in touch with you and count on your understanding.
Best regards, AUTODOC Team
The parts I bought were all correct and…
The parts I bought were all correct and arrived quickly, would recommend Autodoc.
August 5, 2026
Reply from AUTODOC - France
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Reply from AUTODOC - France
Hello Saman!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you✨!
Best regards, AUTODOC Team
Reply from AUTODOC - France
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Good and quick delivery and article at…
Good and quick delivery and article at a reasonable price .
August 5, 2026
Reply from AUTODOC - France
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Excellent service fair pricing and fast…
Excellent service fair pricing and fast delivery
August 5, 2026
Reply from AUTODOC - France
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
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