OTTO Österreich  Reviews 

OTTO Versand Österreich is the WORST online retailer.

Never trust their service. Never order anything from OTTO.

Two weeks ago, I ordered a Bosch air conditioner from their website. The day after I placed my order, I still hadn’t received any email about payment or the expected delivery date, so I contacted customer service.

The representative told me that the product was already sold out and asked me to check their website. I told him that the product had been available when I placed my order. How could I have ordered it if it hadn’t been listed on the website? He then said that the unit had been sold to another customer while they were waiting for my payment. But how could I pay when they hadn’t sent me a payment link or any payment instructions?

He convinced me to wait for the next delivery, saying that it normally takes 7–9 working days according to their policy. I paid €200 and waited for the delivery confirmation.

On 01.07.2026 (one week later), I checked their website again and saw that the expected delivery time was 2 weeks. I called customer service again to ask for a firm confirmation. The woman I spoke to assured me that it would definitely arrive within two weeks.

Then, just two days later, on 03.07.2026, I received an email informing me that my order had been cancelled because they could no longer obtain the product.

I wasted two weeks for nothing. They couldn’t solve the problem, couldn’t fix their mistake, and didn’t seem to care about their customers.

I will never order anything from this company again. They are completely unreliable.

I HAVE SENT THE EMAIL. I dont care if i have to write to you people everyday!!! I need my MONEY BACK!! It didn’t take you 2 weeks to take it from my account, so how is it taking u 2 weeks to return it. DONT ORDER, because when you want a REFUND, they start acting like they’re confused!!!! Can I Please have MY MONEY BACK!!! You are not answering emails, just bad reviews, what the hell???!!!!

Ordered something form NO for my Sister in AT it worked, but is slow

Worst experience ever! They sent me the wrong item, a bed drawer, even though I ordered a steam cleaner. No possibility of someone coming to pick it up to send it back, so now I have to carry it to the post, being in advanced pregnancy. Not even a return label was included, so I would have to pay for myself the return costs for their mistake! Of course, I would have to wait for many days to get my refund! The customer service on the phone was AWFUL!! The man was screaming on the phone, trying to prove that Otto is a great company and that the carrier company have to have made a mistake, it can't be them!! Not helpful at all and totally unprofessional and rude! That was the first and last order I made at Otto, never again!

They broke my wardrobe during shipping, they gave me my money back but not the shipping costs. They asked me to pay shipping costs for a new wardrobe..

Came quickly, quality product.

great price. prompt service/delivery. will order again from OTTO. thank you !

The choice was good, online order was easy and once one of the items did not pass - they quickly processed refund.

Liars, schlafsofa have false dimensions. Do not believe in the measures presented on the site, in reality the dimensions are not like those presented on the site. You order and pay for a schlafsofa model and it sends you another model. Not recommended, false advertising on the site. For 50 euros you give back, it does not mean that you do not write something and sell something else. The product bought from Otto versand does not correspond to your description.

I will never order again!
The persons from the customer service are very friendly. But I received a damaged table. And it takes up to 6 weeks to get the money back because although they see that the table already arrived, they will refund the money not before they booked the table back in their stock. And as I'm located in Austria and the table came from their German warehouse, I now will have to wait until the German warehouse receives the table from the Austrian warehouse. So I got a broken table which took 6 weeks delivery time and I have to wait again approx. 6 weeks (3 already passed by) until they refund the money. That means I borrowed them money for 6 weeks for free. Thank you, NEVER EVER AGAIN!!!!

So Bad service System.
Neuer try again

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