Neewer Reviews 

Quick shipping, great product!

Not delivered! Again! Further to the previous case a few months ago, I thought Neewer might have fixed their appalling customer service issues, so I bought something new. Today was the day for it to be delivered and despite it allegedly starting its journey at 6.21 this morning and my waiting in all day, it hasn't been delivered. This replicates the farce from a couple of months ago. The lacadasical customer service rep, Mike, is an absolute joke. He has done NOTHING to sort this out. Trustpilot readers should be aware that, based on my two experiences, you can pay money to Neewer, but you won't get your goods and they will waste your time. Avoid!

24/8/2026
The response is the same codswallop they pump out to all complaints. They don't deliver and they don't fix problems.

I love all of my Neewer gear. I stocked up on enough equipment to get a micro dark food photography studio going in my basement. My pictures are turning out great. Everything is great quality and functional. And they have tons of sales, which is cool 😎

The bag was more than I could hope for! Fits all my equipment and I only use the backpack carrying method! Would buy again if there is a more water proof and larger one!

I've been using Neewer equipment for my photography setup, and they consistently deliver top-tier performance without the markup of higher-end brands. The build quality of their accessories is solid, reliable, and durable enough to withstand regular field use. Everything arrived promptly, well-packaged, and worked right out of the box. Whether you are looking for dependable lighting, sturdy tripods, or essential camera accessories, Neewer is easily one of the best bang-for-your-buck options out there. Highly recommended!

Prox are always easy to order, high-quality and expand my photographic experience immensely

Cheap and nicely designed. Works well.

I feel that I always get the best value for my Neewer purchases. My latest purchase of the rolling camera bag exceeded my expectations.

Great products, more affordable price points, good customer service.

I had a couple of different issues, one was the discount code disappeared after purchasing a product. I emailed their customer service and they were on it and refunded the discount.
Second, one product I purchased was the wrong item (my fault), I emailed customer service and was given a quick response. Great customer service to me is everything! Not to mention their products are very well made. Neewer customer for life!

A+++++++++

Great,
The customer service is amazing, and the X11 is absolutely what I needed for YouTube project.
Thank you so much!

Thank you, NEEWER, for the excellent service and high-quality products. 📸🎥

I’m proud to have your products as part of my creative gear. Quality, innovation, and reliability make a difference.

Thank you for being part of my journey!

UPDATE: A representative from Neewer contacted me regarding my experience. They took my criticism to heart and updated their product page to better reflect the missing functionality in the Fujifilm variation of the trigger. Additionally, they let me know they are working on an update for the QZ-F trigger to add the Godox wireless functionality to it. Despite my initial frustrations with the QZ-F product itself, purchasing from Neewer has been a good experience overall and their customer service has been excellent. They’ve turned my bad experience into a good one, and I look forward to buying from them again in the future.

(My complaint has been acknowledged and resolved)
Your product descriptions are purposely confusing and misleading. How are you going to state multiple times your QZ trigger is Godox X compatible in the product description graphic with a tiny footnote saying “QZ-F is not compatible with the Godox X system” in the bottom text section? Why make blanket statements about a product when certain variations are missing entire functions? I wasted $90 on a trigger that isn’t compatible with my existing gear because you gave me the false impression it did. You should separate products based on capabilities rather than bundling multiple devices that do not share the same functionality onto a single page.

UPDATE: Neewer Customer Service Manager Mike personally stepped in, apologized for everything that happened, and sent me a replacement teleprompter. The replacement has now arrived. I appreciate that Mike took ownership of the situation and ultimately made it right.

However, the experience leading up to that resolution was extraordinarily frustrating.

I contacted Neewer shortly after placing my order because I realized the shipping address was incorrect. Despite several telephone calls, the package was sent to my former address.

The delivery photograph showed that the driver entered the building and left the teleprompter unattended on top of the mailboxes in a common area. Directly behind the package was a large sign stating:

“PLEASE TAKE PACKAGES TO RESIDENT’S DOOR OR CALL THEM. DON’T LEAVE PACKAGES UNATTENDED.”

The package was not delivered to the apartment, handed to a resident, placed in a secure package area, or left with building management. It disappeared before it could be recovered.

I had also paid extra for “Worry-Free Delivery,” but Seel’s system could not locate my order or protection plan. I spent hours contacting former neighbors and building management, having security footage reviewed, gathering evidence, calling and emailing Neewer, attempting to access Seel’s system, documenting website failures, and disputing the charge with my bank.

That part of my original review remains accurate. The delivery protection did not function as promised, and obtaining a resolution required far too much work from me.

Nevertheless, I believe reviews should also acknowledge when a company eventually takes responsibility. Mike treated me respectfully, arranged the replacement, included detailed delivery instructions, and followed through on his promise. His intervention changed the outcome and restored some of my confidence in Neewer.

My final assessment is mixed: the original delivery and “Worry-Free Delivery” experience were unacceptable, but Neewer’s manager ultimately provided the resolution that should have happened much sooner.

Delivery times was far longer than website promises. Company provided no tracking information. I had to email them and tell I was cancelling my order if it didn’t arrive soon. It took them days to reply! Product has still not arrived, so I have no idea if it’s any good. Buy elsewhere.

Ok very good

Pam... She personalized my situation and understood the issues. Resolved everything quickly and beyond my satisfaction!

Wonderful product , has truly changed my work having the beautiful wall mount ring light !! Reliable shipping