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Neewer Reviews 

734
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the high quality, solid build, and fair pricing of the photography gear, noting that items work wonderfully for various creative projects and everyday shoots. Consumers also highlight the exceptionally helpful customer service and quick assistance received when resolving questions, replacing parts, or managing discounts. Though some customers experienced frustrating shipping delays, extended delivery times, and missed arrivals, these instances contrasted with the positive general feedback. A few other people also felt that tracking information was severely lacking and mentioned occasional difficulties receiving timely email responses from support teams.

What people talk about most

Product

Consumers find product to be positive and consistently report satisfaction with the quality and performance... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items feel well-made and perform... See more

Delivery service

People report ambiguous experiences with delivery service. While many reviewers praise the fast, prompt... See more

Price

Customers report great satisfaction with the pricing, consistently highlighting affordable rates, transparent... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the prompt and helpful support team.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second purchase from NEEWER, delivery on this one was slower than first, the product was exactly what I was looking for. Alt/Azimuth tripod mounting head with slow motion controls. Mounted on a Bogen... See more

Company replied

Rated 4 out of 5 stars

Update: Pam from Customer Service outreached me to try and correct the situation. They sent me a replacement item free of charge as well as promptly issuing the refund once aware. I appreciate these... See more

Company replied

Rated 4 out of 5 stars

The product's design and structure is good, but their customer service is great. 4/5 stars simply because I used the product one time since I got it, and when ready to use again days later, the alumin... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. They were able to confirm what I needed help with, checked to see how long it would take to get the replacement screws, and since I needed them asap, they provided the measur... See more

Company replied


Company details

  1. #8 of 9 best companies in Photo Shop
  2. #5 of 6 best companies in Camera Store
  3. #9 of 27 best companies in Cell Phone Accessory Store
  4. #61 of 122 best companies in Electronics Store
  5. #8 of 11 best companies in Lighting Manufacturer
  6. #8 of 8 best companies in Photography Studio

About Neewer

Written by the company

At NEEWER, we are a team of creators driven by passion and precision. We believe that great imagery begins with exceptional tools—crafted with care, designed with purpose, and built to inspire. Every product we make reflects our commitment to quality, innovation, and trust. In an era where creativity thrives through social media, NEEWER empowers photographers and filmmakers with professional-grade lighting, video, and audio solutions that combine performance and accessibility. Our mission is simple: to make creative excellence within everyone's reach.
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Contact info

NEEWER Limited Sale Now On!

Up to 50% off sitewide for a limited time!

4.4

Excellent

TrustScore 4.5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(734)

630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Product

Quality Product
Efficient Racking & shipping
thanks

August 11, 2026
Neewer logo

Reply from Neewer

Thank you for your purchase. We're so happy to hear you are enjoying the super clamp. We’re so lucky to have customers like you!

Thanks!
Neewer

Rated 5 out of 5 stars

As advertised

As advertised. :)

August 12, 2026
Neewer logo

Reply from Neewer

Thank you for your purchase. We truly appreciate your business and look forward to serving you again.


Thanks!
Neewer

Rated 5 out of 5 stars

I had a issue with the F700 monitor I…

I had a issue with the F700 monitor I purchased. I made a review. Customer service reached out to me to correct the problem. They handled the issue with great customer service. The issue is resolved and I have a product to enjoy. Thanks for being a great customer service team. When people have issues, this is the type of customer service team they want.

July 6, 2026
Unprompted review
Neewer logo

Reply from Neewer

Very sorry about the initial problem but very happy to hear everything has been resolved. Glad to hear you are enjoying the field monitor and we look forward to serving you again.

Thanks!
Neewer

Rated 5 out of 5 stars

Great experience with their photo /…

Great experience with their photo / video products (lights, mounts, etc)

July 6, 2026
Neewer logo

Reply from Neewer

Thank you so much for the kind words. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 5 out of 5 stars

Overall experience was good and I’m…

Overall experience was good and I’m happy with the product. I do wish there was a estimated shipping time.

August 17, 2026
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Reply from Neewer

We're so happy to hear you are enjoying your magic arm. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 4 out of 5 stars

Affordable prices

Affordable prices and fast delivery, just wish a bit more quality.

August 17, 2026
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Reply from Neewer

Thank you for being our valued customer. We are so grateful and truly appreciate your business!

Thanks!
Neewer

Rated 5 out of 5 stars

Solid and not expensive

Comparing different ball heads I found the options from Neewer to be solid and not as pricey as other brands while still including long-wearing components and good build quality. I ended up opting for a full metal option and it mounts perfectly and has held my binos steady on a tripod for over a week without drift (just to test!)

August 10, 2026
Neewer logo

Reply from Neewer

Thank you for your purchase. We truly appreciate your business and look forward to serving you again.


Thanks!
Neewer

Rated 5 out of 5 stars

So happy!

I recently purchased some light panels and a new tripod from Neewer. The quality has been excellent and the price was really reasonable. The tripod has all kinds of features and positions and is exceptionally sturdy. The light panels are exactly what I needed to take better photos of my products. I’m quite pleased with both purchases. Each item came with their own carrying bags which I wasn’t expecting that are sturdy, appropriately sized and well designed. I will continue to buy from Neewer in the future as I need more cool stuff!

August 10, 2026
Neewer logo

Reply from Neewer

Thank you for your purchase. We're so happy to hear you are enjoying all of your Neewer products. We’re so lucky to have customers like you!

Thanks!
Neewer

Rated 5 out of 5 stars

Great product

Great product. Quick service
Delivery good

August 17, 2026
Neewer logo

Reply from Neewer

Thank you for shopping with us! We’re so happy you chose Neewer.

Thanks!
Neewer

Rated 5 out of 5 stars

Mike & Erin went above and beyond to…

Mike & Erin went above and beyond to answer my questions. I was confused about how orders were placed for older gear. Mike personally called to explain and clear up my confusion. He even called after hours to make sure everything was settled. A pleasure to deal with. Thank you for all of your time and help.

August 14, 2026
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Reply from Neewer

Glad to hear that Mike and Erin were able to resolve everything for you. Please let us know if there is anything else we can help you with.

Thanks!
Neewer

Rated 5 out of 5 stars

i have my package

got my package

August 11, 2026
Neewer logo

Reply from Neewer

We are very sorry about the delivery issues with your order. We will be reaching out to make sure everything is resolved. If there is anything else we can do for you, contact us at service@neewer.com or +1 732-623-9777

Thanks,
Neewer

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. They were able to confirm what I needed help with, checked to see how long it would take to get the replacement screws, and since I needed them asap, they provided the measurements as well so I can order through Amazon. I of course still wanted them directly from Neewer just incase haha thanks again!

August 7, 2026
Neewer logo

Reply from Neewer

Glad to hear that we were able to resolve everything for you. Please let us know if there is anything else we can help you with.

Thanks!
Neewer

Rated 5 out of 5 stars

Everything was as advertised shipping…

Everything was as advertised shipping was great
and the product works as in should. would do business again.

August 13, 2026
Neewer logo

Reply from Neewer

Happy to hear your feedback on your order. Thank you for shopping with us! We’re so happy you chose Neewer.

Thanks!
Neewer

Rated 5 out of 5 stars

Great Products

Their products are really well made

August 6, 2026
Neewer logo

Reply from Neewer

Thank you for being our valued customer. We are so grateful and truly appreciate your business!

Thanks!
Neewer

Rated 2 out of 5 stars

Item Won’t Charge (Defective)

The item itself is a nice idea, maybe I just got a defective unit. It won’t charge, or stay on. I’ll leave it on the charger all night and it still won’t come on. I’ve gotten it to temporarily turn on, but then back off. I would like to trade it with another one and give it another try

July 27, 2026
Neewer logo

Reply from Neewer

We are very sorry to hear the light won't charge. We'll be reaching out to make sure this is resolved, or you can contact us at service@neewer.com or +1 732-623-9777

Thanks,
Neewer

Rated 5 out of 5 stars

I like the lamp

I like the lamp, good materials and good quality

August 3, 2026
Neewer logo

Reply from Neewer

Thanks for shopping at Neewer! Enjoy your new gear and we hope to have the pleasure of doing business with you in the future.

Thanks!
Neewer

Rated 4 out of 5 stars

Well made

The strobe itself is well made with more than ample modeling light. One can use traditional radio triggers with the built in plug or the dedicated Neewer trigger. Not certain about the battery connection, time will tell how durable, but so far good with a reasonable charge time. Service is a little lacking when I called and was told that a tech was not available.

August 5, 2026
Neewer logo

Reply from Neewer

We are sorry that we were not able to answer your question in real time but we will always try and get answer and get back to you. We truly appreciate your business and look forward to serving you again.

Thanks!
Neewer

Rated 5 out of 5 stars

Ease of purchase and quick delivery

Ease of purchase and quick delivery. And of course, a great product.

August 12, 2026
Neewer logo

Reply from Neewer

Thank you for your purchase. We truly appreciate your business and look forward to serving you again.


Thanks!
Neewer

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