We use the EMShape Neo Plus from M-Shape Beauty and it has been an incredible money-maker for our clinic! The results for our weight loss patients have been wonderful. They desperately need help resto... See more
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I recently bought the EMShape Neo Prime IV from MShape Beauty, and it is excellent. The muscle contractions are strong and deep, even more so than Emsculpt Neo. I especially love that we can use more... See more
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I am very happy with my purchase of the Perfect Shape Neo machine from M-Shape Beauty. The machine looks professional and the quality is excellent. What impressed me the most was their customer s... See more
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I'm really happy with the EMShape Neo Plus we decided to invest in from MShape Beauty. What impressed us most is how powerful and solid the machine feels during treatments. Our team found it easy to l... See more
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Company details
- #19 of 81 best companies in Beauty Product Supplier
Written by the company
M-Shape Beauty is a global leader in body sculpting technology, offering top-quality state-of-the-art spa equipment for your aesthetic business. We also offer beauty machines for personal use. Free training and lifetime technical support is included with all spa machine purchases.
Contact info
525 7th Ave., 10018, New York, United States
- 1-800-583-3349
- info@mshapebeauty.com
- mshapebeauty.com
4.7
Excellent
96 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent EMShape Machine and Amazing Customer Support
I am very happy with my purchase of the Perfect Shape Neo machine from M-Shape Beauty. The machine looks professional and the quality is excellent.
What impressed me the most was their customer service. They answer emails very quickly and respond to every question with patience and professionalism. Their communication is outstanding, and they made the entire purchasing process easy and stress-free.
The training was clear, detailed, and easy to understand. They answered all my questions, and now I feel confident using the machine with my patients.
I highly recommend M-Shape Beauty to anyone looking for high-quality equipment and exceptional customer support. Thank you for such a wonderful experience! ⭐⭐⭐⭐⭐
July 20, 2026
Reply from M-Shape Beauty
Hi Maria,
Thank you so much for taking the time to leave such a thoughtful review. It was a pleasure working with you, and we're so glad to hear everything came together the way you had hoped, from your customized machine to your training session.
We especially appreciate your kind words about our team's communication. We know purchasing a new machine is a big decision, so making sure your questions are answered and that you feel confident using it with your patients is something we care a lot about.
Thank you again for your recommendation and for choosing M-Shape Beauty. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
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Amazing Results and ROI!
We use the EMShape Neo Plus from M-Shape Beauty and it has been an incredible money-maker for our clinic! The results for our weight loss patients have been wonderful. They desperately need help restoring lost muscle and eliminating loose, sagging skin. Our patients are absolutely thrilled by the results they are seeing, and the ROI has been fantastic. We may need to order a second unit soon!
July 18, 2026
Reply from M-Shape Beauty
Hi Kurt,
It's great to hear the EMShape® Neo Plus has become such a valuable part of your practice. Knowing it's helping support your weight loss patients while also being a strong addition to your business is exactly what we hope for. We'd be excited to help if you decide it's time to add a second system.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
Very Impressed
I recently bought the EMShape Neo Prime IV from MShape Beauty, and it is excellent. The muscle contractions are strong and deep, even more so than Emsculpt Neo. I especially love that we can use more handles simultaneously for maximum coverage. The machine appearance is also very high-end and premium.
July 17, 2026
Reply from M-Shape Beauty
Hi Gina,
Thank you for the 5-star review, we really appreciate it. We're glad to hear the EMShape® Neo Prime IV has been a great addition to your practice. It's great to know you're making the most of the multi-handle capability and that the system has met your expectations in both performance and design.
If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
Everyone was very helpful and kind and…
Everyone was very helpful and kind and knowledgeable
July 14, 2026
Reply from M-Shape Beauty
Hi Kristi,
Thank you for the 5-star review, we really appreciate it. We appreciate you taking the time to share this. It's always nice to hear that our team made the experience an easy one for you.
If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
The M-Shape Beauty team is great
The M-Shape Beauty team is great! Their communication is professional and timely. Equipment and consumables are reliable :)
July 13, 2026
Reply from M-Shape Beauty
Hi Rachael,
Thank you for the 5-star review, we really appreciate it. It's great to hear you've had a positive experience with our team and that both the equipment and consumables have been working well for you. We really appreciate you taking the time to share your feedback.
If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
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Excellent Results
The machine gave me excellent results after only a few weeks. Very professional service from MShape Beauty! 5 stars!
July 9, 2026
Reply from M-Shape Beauty
Hi Shanae,
Thank you for the 5-star review, we really appreciate it. We're so glad to hear you've been having a great experience with your machine and that everything has been going well for you. It's also great to know you've had a positive experience working with our team.
If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
They were so helpful and very attentive…
They were so helpful and very attentive to
Ensure that the repair was done well and helped me through the process.
July 2, 2026
Unprompted review
Reply from M-Shape Beauty
Hi Angela,
Thank you for taking the time to share your experience. We're happy we could help and make the process as easy as possible for you. It means a lot to know you felt supported every step of the way.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
They are always quick to answer the…
They are always quick to answer the questions I have.
June 19, 2026
Reply from M-Shape Beauty
Hi Jeremiah,
We're glad to hear you've had a positive experience with our team. We do our best to respond to questions the same day whenever possible, so it's great to know that has made a difference for you.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
Smart choice for our business
Before purchasing, I spent weeks comparing different manufacturers and reading through specs. What made me decide to invest was that many of their systems seemed to offer features that were usually only found on much more expensive equipment. The pricing also made it possible for us to bring in multiple machines from the start, which allowed us to offer a wider range of treatments right from the beginning.
June 5, 2026
Reply from M-Shape Beauty
Hi Gregory,
We appreciate you sharing this. Finding the right balance between features, quality, and budget is important, and we're glad our systems were a good fit for what you were looking to accomplish. It's great that you were able to bring in multiple machines from the start and offer a wider range of treatments right away.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
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This company is wonderful
This company is wonderful. Very responsive and helpful. Everything was delivered as promised. I can't say enough good things about them. I will definitely buy from them again.
June 2, 2026
Reply from M-Shape Beauty
Hi Karen,
We're so glad to hear everything arrived as expected and that you've had a positive experience working with our team. We always aim to make the process as smooth and straightforward as possible, so it's wonderful to hear that reflected in your experience.
Thank you again for the 5-star review and for your kind words. We truly appreciate it, and we look forward to working with you again in the future. If you ever need anything, you can always reach us at +1 917-768-6066. We're always here to help.
Reply from M-Shape Beauty
Hi Body Contour of Louisville,
We're glad we were able to help and that you had a positive experience with our technical support team. Having reliable assistance when you need it is an important part of the experience, and we appreciate you taking the time to share your feedback.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, we're always here to help.
Powerful machine and great customer service
I'm really happy with the EMShape Neo Plus we decided to invest in from MShape Beauty. What impressed us most is how powerful and solid the machine feels during treatments. Our team found it easy to learn and use. The customer service was also great throughout the whole process. They were responsive, helpful, and always followed up with us. Overall, we've had a really good experience working with their team.
May 21, 2026
Reply from M-Shape Beauty
Hi Ursula,
We’re glad to hear the EMShape Neo Plus has been a great addition for your business and that your team found it easy to learn and use. It’s also great to know the machine has delivered the performance you were looking for and that your experience with our team has been smooth from start to finish.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, you can always reach us at +1 917-768-6066 or hello@mshapebeauty.com. We’re always here to help.
Great Overall Experience
Training was easy to arrange, and we appreciated receiving a certificate after the session. Both machines have been working great, and the equipment feels solid and well made. Overall, our team had a really positive experience working with them.
May 21, 2026
Reply from M-Shape Beauty
Hi Harry,
We’re glad to hear training was easy to arrange and that your team had a smooth experience throughout the process. It’s great to know the machines have been performing well and that the overall quality of the equipment has met your expectations.
Thank you again for the 5-star review, we really appreciate it. If you ever need anything, we’re always here to help.
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Very satisfied with EMShape Neo Prime II
We have been very happy with our EMShape Neo Prime II. It was delivered in a very protective trunk on wheels and our online service from Rio at the sales end to Hasnat for our online training has been top notch. We have had such a good experience we are now adding a pelvic therapy attachment.
May 21, 2026
Unprompted review
Reply from M-Shape Beauty
Hi Ainar,
Thank you for the 5-star review, we really appreciate it. We’re glad to hear your EMShape® Neo Prime II-W arrived well and that everything from delivery to training went smoothly. We’re also glad you’ve added the 2026 Pelvic Floor Strengthening Cushion to your system as part of expanding your treatment options.
If you ever need anything, you can always reach us at +1 917-768-6066. We’re always happy to help.
I purchased a 6-in-1 machine from this…
I purchased a 6-in-1 machine from this website and had a very strange experience. After paying, someone called me and asked me a lot of unnecessary questions before they would “send” the product. After answering everything, they told me the machine would be shipped, but I never received any tracking information.
Later, I received an email saying my order was canceled, but I still have not received my refund. This experience feels very unprofessional and suspicious. Be careful before ordering from this company.
May 14, 2026
Unprompted review
Reply from M-Shape Beauty
Update: Thien has now successfully received her new Upgraded professional hydro dermabrasion machine. We did asked her to update this review, but we understand things get busy.
Dear Thien — we hope you love your new machine. Please don’t hesitate to contact our support should you ever want our assistance.
Background: We acknowledge Thien’s insistence in her review that replying to our emails and calls about the free Updgrade to replace the discontinued one she first ordered was not necessary. However, our intention was purely to protect her purchase and ensure her satisfaction.
Because we did not receive any response from Thien for days to any of our messages about the free Upgrade offer , we finally cancelled and fully refunded her initial payment transaction to protect her from receiving an unapproved item. The full refund has been successfully issued to her original payment method.
After this review was posted, Thien finally answered the phone and we were able to guide her to order the Upgraded model successfully.
We understand that miscommunications happen, and we remain committed to providing excellent quality and service. If any customer ever wants assistance please reach out directly to us at hello@mshapebeauty.com, or call us at 1-800-583-3349, or use the live chat on MShapebeauty.com. We’re here to happily assist you 24/7!
Great value and quality
We chose MShape Beauty because the pricing made sense without feeling like we were sacrificing quality. After adding the machines to our spa, the treatments have been performing really well and clients have been happy with the results. It's honestly been one of the better equipment decisions we've made.
March 11, 2026
Reply from M-Shape Beauty
Hi Nia,
We’re really glad to hear the machines have been working out well for your spa and that the client response has been positive. Choosing equipment is never a small decision, so it’s always nice to hear when everything ends up being the right fit on both the treatment and business side.
If you ever need additional training, marketing materials, or any support along the way, you can always reach us at +1 917-768-6066. Thank you again for the 5-star review, we really appreciate it.
Emshape Neo Fit -Expecting visible results? This model won’t deliver
I purchased the Emshape Neo Fit without RF and used it consistently for two months. In my case, I have not seen any visible results. The device produces only very subtle contractions, without external muscle movement, unlike other EMS equipment I’ve seen online.
Customer service was responsive and professional. They investigated thoroughly and confirmed with the factory that very slight coin movement (coin test) and subtle contractions are considered normal performance for this model. This means the device is designed for moderate, comfortable stimulation, not for visible results.
If I had known at the beginning that this model provides only subtle stimulation without visible outcomes, I would not have bought it.
For personal use, this may suit someone looking for gentle sessions. However, for those expecting visible outcomes or planning to use it in a business setting (such as body‑remodeling salons), I believe this equipment will be disappointing and a poor investment.
Update: after the company's reply.
While I appreciate the reply, I would like to clarify that my concern is not about failing to consult, it is about the equipment not meeting the expectations set by Rejuva Fresh’s marketing. Customers should not be made to feel at fault for trusting advertised claims.
When I purchased the EMShape Neo Fit, the product specifications did not mention that a consultation was required before ordering, and no one advised me of this at the time.
I was surprised to be described as a “stronger individual.” I am in my 50s and have never done bodybuilding or fitness training before.
From the very beginning, I raised concerns about not feeling strong contractions. Following Rejuva Fresh’s own advice, I used the most advanced programmes (automatic M5 at 100% intensity and manual mode with all parameters at maximum). Despite this, I did not experience visible contractions or results.
Other customers have reported that even at lower intensities they felt contractions that were too strong, which makes my experience very different.
Unfortunately, even after training and repeated use, the outcome has not changed. I am disappointed, as I expected visible results and stronger performance from the equipment.
In conclusion, despite following all instructions and using the highest settings, the device delivered no visible results. It did not meet the advertised expectations and represents poor value for the cost.
I'm extremely disappointed.
December 16, 2025
Unprompted review
Reply from M-Shape Beauty
Dear Adriana,
We are sorry to hear that your experience with your EMShape Neo Fit was less than wonderful.
While thousands of users have invested in this model and the feedback in general is overwhelmingly positive, we understand that for you personally, you have not achieved the experience you expected, and we are sorry about this. We are here to help and would like to arrange dedicated support meeting at your convenient time to check every detail about your set up and usage.
While everyone’s experience is going to be different because this is a machine that works on the human body—and bodies are different—we do know from documented clinical studies and user feedback that a large percentage of customers who use EMShape Neo Fit achieve significant strengthening, skin tightening, toning, and firming benefits. Furthermore, HICMMT is highly regarded as one of the world’s most efficient strengthening and building technologies. Therefore, we disagree with the title of your review, “Emshape Neo Fit -Expecting visible results? This model won’t deliver.”
Please feel free to reach out to our client support team at info@mshapebeauty.com, 1-917-768-6066. We are always aiming to improve and welcome you to contact us and offer more detailed feedback to a manager.
Please note that the EMShape Neo Fit is our entry-level model. We offer many other models with significantly stronger electromagnetic output per applicator.
As you pointed out Adriana, consultations prior to ordering are not required, but they are recommended. Your feedback on this is matter is also valuable. These higher-level models will certainly deliver even faster results and serve a broader range of clients, even professional athletes, as they get stronger with the machine.
Sincerely,
M-Shape Beauty Customer Care
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Very strong
Me and my staff have been testing the EMShape Neo Prime first before bringing it into the spa next month. The energy feels strong and consistent, and it's easy to adjust depending on the area. Looking forward to offering this as a new option for clients who want to build strength and improve overall tone.
May 7, 2026
Reply from M-Shape Beauty
Hi Beverly,
Thank you for the 5-star review, we really appreciate it. It’s great to hear you and your staff have been getting familiar with the EMShape Neo Prime ahead of your launch next month. Glad the treatments have felt consistent and easy to work with across different areas. We’re excited for you to start offering it to your clients soon.
If you ever need anything or want to go over anything further, you can reach us at +1 917-768-6066.
Excellent customer service and support.
May 6, 2026
Reply from M-Shape Beauty
Hi Dr. Cooper,
We’ve enjoyed working with you and appreciate you taking the time to leave a review. Glad to hear things have been a positive experience on your end.
If you ever need anything or want to go over anything further, just let us know, we’re here to help. Thank you for the 5-star review, we really appreciate it.
Great quality and support
MShape Beauty has been a great company to work with, with a team that is responsive and genuinely helpful. Our spa has been working with them for quite some time, and they've supported our growth in both profitability and client satisfaction. If you're looking for a company that focuses on quality and truly supports your business, I would definitely recommend them.
May 4, 2026
Reply from M-Shape Beauty
Hi Noel,
We’ve really enjoyed working with you, and it means a lot to hear things have been running smoothly on your end. Knowing it’s had a positive impact on your clients and your business is always great to hear.
If you ever need anything or want to go over anything further, just let us know, we’re here to help. Thank you for the 5-star review, we really appreciate it.
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