The Opal Group Reviews 

348
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional notaries who handle legal documents efficiently and make stressful situations much easier to navigate for everyone involved. People also deeply appreciate the incredibly fast response times, flexible mobile appointments, and smooth, transparent communication maintained throughout every single step of the process. Some reviewers were not happy with occasional service delays, communication gaps, or unreturned messages regarding urgent scheduling requests. A few consumers also mentioned experiencing minor paperwork errors, unkept promises, or unexpected hurdles that required extra time and effort to resolve successfully.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with punctuality and... See more

Staff

Consumers find staff to be positive, regularly highlighting their professional and punctual service during... See more

Response time

Users describe positive interactions with response time, frequently highlighting that inquiries are handled... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and responsive staff... See more

User experience

Customers had positive experiences with user experience, highlighting smooth transactions and prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales personnel were friendly and deftly walked me through the sales process. The Notary and the provided-witness were excellent. They clearly explained the process and completed the job efficient... See more

Rated 5 out of 5 stars

Jennifer was very kind and very very professional! We would definitely use your service again! The response time was incredible. We had to change the appointment time the morning of and out worked o... See more

Company replied

Rated 5 out of 5 stars

We were able to book the same day. The notary was professional and very personable, which made a difficult situation easier. Excellent price.

Company replied

Rated 5 out of 5 stars

Just came back from a holiday in Torquay with Opal Travel Group, very good as usual. Our driver Ryan was brilliant, he was friendly, very helpful and a good driver.


Company details

  1. Notary Public
  2. also in
  3. Business Insurance Company
  4. Legal Services
  5. Mortgage Lender
  6. Real Estate Agency

Written by the company

Mobile Notary, Online Notary & Legal Services Business.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(348)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Ike

Thank you Ike! You did a wonderful job! I recommend using his service! Prompt, reliable and very friendly!

November 3, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are glad to know you were satisfied with our service. Your feedback means a lot to our team and motivates us to continue providing excellent customer service. We look forward to assisting you again in the future!

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Rated 5 out of 5 stars

The process intake person was…

The process intake person was professional, succinct, and got my documents served the next day. Great working with them1

October 27, 2026
Unprompted review
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Reply from The Opal Group

Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are glad to know you were satisfied with our service. Your feedback means a lot to our team and motivates us to continue providing excellent customer service. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

I thought the guys I connected with…

I thought the guys I connected with were very professional and they were on time. I was really in a jam and they came through for me in a PINCH!!

October 22, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are glad to know you were satisfied with our service. Your feedback means a lot to our team and motivates us to continue providing excellent customer service. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent and very fast service

Excellent and very fast service! The mobile notary arrived promptly and took care of everything in a very short amount of time. I truly appreciate the quick response, professionalism, and efficiency. Thank you so much! I’m very satisfied with the service and would definitely recommend it to others.

October 24, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are glad to know you were satisfied with our service. Your feedback means a lot to our team and motivates us to continue providing excellent customer service. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Couldn’t be much easier I needed a…

Couldn’t be much easier I needed a document notarized for an elderly friend that was recovering from an injury and not mobile enough to get out This service provided the ease of scheduling a notary to visit his residence and provide the notarization Communication was excellent Some might find the price an issue but like anything you pay for the convenience Thank you

October 17, 2026
Unprompted review
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Reply from The Opal Group

Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are glad to know you were satisfied with our service. Your feedback means a lot to our team and motivates us to continue providing excellent customer service. We look forward to assisting you again in the future!

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Rated 5 out of 5 stars

We were able to book the same day

We were able to book the same day. The notary was professional and very personable, which made a difficult situation easier. Excellent price.

October 17, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are glad to know you were satisfied with our service. Your feedback means a lot to our team and motivates us to continue providing excellent customer service. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Scheduling was a breeze

Scheduling was a breeze, the notary was prompt and professional and the overall experience was amazing

October 8, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for taking the time to share your experience with us! We truly appreciate your kind words and are glad to know you were satisfied with our service. Your feedback means a lot to our team and motivates us to continue providing excellent customer service. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent Service

I was very pleased with the professional service that Opal Group provided. I needed a mobile notary to travel to an institution and they were able to accomplish that in less than 24 hours. If needed, they could also have provided witnesses, which might have been very helpful. Their communication is excellent, the services were efficient and accurate, and I would recommend them without hesitation.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Opal Notary - mobile

I received a call from my banker that they would not have a Notary available at our appointment; just 90 minutes before our appointment!
Called Opal Notary Services, and was met at the bank on time.

September 30, 2026
Unprompted review
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Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

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Rated 1 out of 5 stars

I was cheated out of $207

I was cheated out of $207. I paid for 3 service attempts and they only did two and forged the third when I demanded a refund. I called and they said they would refund me $50...its been a year and im still waiting. HORRIBLE COMPANY. SCAMMERS

September 27, 2025
Unprompted review
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Reply from The Opal Group

We’re sorry to hear that the customer was dissatisfied with their experience. We take concerns regarding service completion, documentation, refunds, and communication seriously. We are committed to reviewing these matters carefully and ensuring that service records, client updates, and refund requests are handled accurately and followed through in a timely manner. We also value feedback as an opportunity to strengthen our processes and improve the overall customer experience. If you have any additional concerns, please reach out to info@theopalgrp.com.

Rated 5 out of 5 stars

Professional

Professional

September 21, 2026
Unprompted review
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Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Incredibly responsive and professional

Incredibly responsive and professional service. I needed a very time-sensitive notarization, and my initial attempts with two other providers were unsuccessful. With a tight deadline, The Opal Group was recommended, and Ike delivered. I received a response to my initial email in 2 minutes. From there, I sent my document for review, completed KYC, paid the invoice, scheduled a session, spoke with Ike, and received the notarized document, all within 1 hour and 7 minutes.

September 17, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

The notary arrived on time

The notary arrived on time. She was easy going and very professional. She made my mom feel at ease.

September 12, 2026
Unprompted review
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Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

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Rated 5 out of 5 stars

Great Experience

Great Experience! Was Very Quick! Loved How They Followed Up Throughout The Whole Process

September 6, 2026
Unprompted review
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Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

My experience with this service was…

My experience with this service was great,
Quick ,confidential , I resolved my issues with this service online.
I definitely use again if I have to.
thank you.

August 17, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Very Good Legal Document

It was little trying at the beginning for me, once I clearly understood about the project, everything went great. That is why rated them with five stars.

The document was very good, easy to follow, good grammar, detailed explanations, written in a sequential order. I would recommend them to other people.

All my questions were answered in timely manner and they advised me on best way to get it completed..

July 17, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

It was easy and straightforward

It was easy and straightforward. Thank you!

August 3, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

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Rated 1 out of 5 stars

I am a notary signing agent

I am a notary signing agent. I did a signing for them on May 13 and I have spoke with them multiple times because they still have not paid me for doing notary signings for them. I have spoke with their accounting department Farannah and she has multiply times lied to me, saying the money was sent. Then she even went to the extreme of saying somebody sent an email from my email with a different Cash App account. I had it ran through the computer and it was a lie she copied and pasted it into it. As of today, August 9, I still have not been paid for my services. They expect people to work for them for free, which is highly illegal. if you are a notary signing agent do not work with this company they will not pay you.

May 13, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

We appreciate all the signing agents who work with us and pay for every completed assignment. Our records show this payment was processed. We’re happy to share the confirmation details privately and work out any discrepancy. If you have any additional concerns, please reach out to info@theopalgrp.com.

Rated 5 out of 5 stars

Prompt and Professional Service

The notary that was assigned to us arrived right on time and was very professional! Everything went perfectly!

August 3, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Process server

As soon as I contacted them , they responded immediately. The process and prices were explained thoroughly. As it was a first experience of mine , I truly appreciated it. Everything was handled so professionally, courteous and prompt, I'm impressed.

August 3, 2026
Unprompted review
The Opal Group logo

Reply from The Opal Group

Thank you for choosing The Opal Group! We appreciate your trust and look forward to serving you again.

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