Really easy process, I am registered blind and use special software but transferred my number and used the E-sim by printing the QR code out. Deducted 1 point as my texts werent working so had to pho... See more
Company replied
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Review summary
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The package was much better than anything else I researched - currently saving £26 per month compared to my previous supplier!!! The sim was a bit slow arriving (knocked a star off for that!) but th... See more
Company replied
Easy transfer from my old contract to Asda keeping the same number. Spoke to a real person on the phone who explained to me in simple terms which I could understand.
Company replied
Very pleasant, patient & helpful advisers. No long waits in a phone queue, which is most welcome. A wee bit late in transferring my old number to my new phone, but all went well in the end.
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Company details
Written by the company
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone. Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone. Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Contact info
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, United Kingdom
- 08080062732
- customer.services@asda.co.uk
- mobile.asda.com
3.7
Average
18K reviews
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Rubbish signal
Signal is rubbish
2 bars only when at home
When I phoned about updating to colleagues deals , listening to children and a dog barking was not good .
He kept sighing. But the lady was alright but they sent physical sim when we are e sim phone.
August 30, 2026
Great service
August 30, 2026
Good pricing structure and the switch…
Good pricing structure and the switch process was quick and easy. Being on the Vodafone network gives excellent coverage. Very happy 👍🏻
August 29, 2026
Reasonably easy change over from…
Reasonably easy change over from previous provider and excellent price
August 21, 2026
I choose 5 stars because i did not have…
I choose 5 stars because i did not have any issues with asda mobile and everything is going smoothly, on top of that the price of the package is extremely good.
August 22, 2026
Easy to move I was worried as its…
Easy to move I was worried as its vodaphone and i was moving from Vodafone that my number would not move but customer services were great and confirmed it would be ok.. and it was :-)
August 28, 2026
Nice easy and simple
August 29, 2026
I am still waiting for a refund of £20+…
I am still waiting for a refund of £20+ of the money I paid into my sim card pay as you go account. My account was discontinued without any warning to me. Apparently I didn't use it enough. They could have warned me in advance but didn't.
August 22, 2026
Very fast service and love how easy it…
Very fast service and love how easy it is to connect to WiFi and internet they are always one call away or text very helpful
July 8, 2026
Just transferred to you from Tesco not…
Just transferred to you from Tesco not a problem and a better deal for money thanks
August 22, 2026
Switched to Asda recently
Switched to Asda recently. Much better Sim Only contract than elsewhere. So far so good.
August 19, 2026
Customer service
Customer service, was first class,a little disappointed that zi didn't receive any benefit on my Asda shopping account.
August 29, 2026
Very disappointing and left to struggle alone
Rude call centre staff
Lack of information about how to set up the SIM
Inability to buy two SIM cards at the same time
It was not easy to do and I had little guidance or support
August 28, 2026
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