i found it a little frustrating that my license kept getting declined as wasn’t sure why and the email didn’t specify that my passport was required, i kept redoing my license thinking the pic quality... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
MEX Atlantic was established in California, USA, in 2005. Since then, we have evolved into one of the largest financial derivatives providers worldwide. We service an extensive client-base of over 2,000,000+ customers from across 100 countries. Renowned for its innovative trading solutions, robust regulatory compliance, and exceptional customer service,MEX Atlantic,part of MultiBank Group, offers an array of brokerage services and asset management solutions.The group is regulated across five continents by 18+ of the most reputable financial authorities globally. The group’s award-winning trading platforms offer up to 1000:1 leverage on a diverse range of products, including Forex, Metals, Shares, Commodities, Indices, and Cryptocurrencies. MultiBank Group has received over 80 financial awards recognizing its trading excellence and regulatory compliance. For more information, visit MEX Atlantic website at mexatlantic.com
www.facebook.com/multibankgroup, www.instagram.com/multibank_group, California , United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made the decision to give up trading after learning that swap-free accounts—also referred to as Islamic accounts—do not adhere to Sharia law as CFD Gold is not backed by real gold. I therefore donated all of my earnings to charitable causes.
Reply from MEX ATLANTIC
This process achieved nothing; Quolicit resolved the matter within hours, reducing further financial loss.
Reply from MEX ATLANTIC
Reply from MEX ATLANTIC
Reply from MEX ATLANTIC
I am writing this review to expose the highly unethical practices of MEX Atlantic (MultiBank). My experience with this broker has been an absolute nightmare, and I want to warn every retail investor to stay away from them.
> My account details are as follows:
> * *Account Number:* [89033598]
> * *Total Deducted:* [638.82$]
First, they completely locked my withdrawal portal, preventing me from accessing my own hard-earned money. Shortly after, they deducted funds from my account based on completely baseless and fabricated claims of "unauthorized trades." To make matters worse, they have now completely blocked my account access. I can no longer even log in to see my dashboard or transaction history.
As a retail trader with limited financial resources, losing this capital is devastating for me. This money represents my hard work, and MEX Atlantic has unlawfully taken it away. I have all the proof of my trading activity, which was fully compliant with their terms.
This is a blatant violation of client trust and financial regulations. I demand justice, a full investigation into this matter, and the immediate return of my funds
Reply from MEX ATLANTIC
This is scam company i deposited 5000 and start trading and my equity goes to double tripple and they refused t pay and they detuct a USD 11,443.34 from my acount and refused to pay very bad company and very bad experience i can provide all evidences that i have. i have trading history as well and also have all proofs i store in a video and also give in screen shots
Hi I deposited Amount on 31 may And they said we have payment issues thats why we refund it to sender i use exchange wallet so its refunded on 11 june and still i didnot get the money coz exchange want proof i waste more then 28 days still not yet get money back
here the proof:
Dear Mr Nouman Jafir,
Regarding your deposit transaction dated 31 May 2026, with transaction hash [70ac616587e1765bbcca6506af842289e0ec878067907ec4789f413f42a7864b]
Please note that the funds have been successfully refunded to the originating wallet. The refund transaction hash is provided below for your reference:
Refund transaction hash: [07acad21adb3d54e0312dc76653db4556ecdfdfd2b742400c15fe728cb2b9196]
I strongly advise everyone to stay away from MEX Atlantic.
After trading profitably and requesting withdrawals, my funds were suddenly removed and my accounts were placed under an “internal investigation” without any transparent evidence or proper explanation. The company repeatedly sent contradictory emails — first saying withdrawals were possible, then claiming the investigation was still ongoing, and later sending account termination notices.
Their explanations kept changing every time I contacted support. One day they blamed internal review procedures, another day they referenced vague policy violations without providing any real proof. This behavior looks extremely unprofessional and raises serious concerns about how client funds are handled.
The most alarming part is that profitable clients appear to face restrictions, delays, account closures, and balance deductions instead of receiving clear communication and fair treatment.
Support responses felt copied, evasive, and intentionally delaying the situation. Weeks passed without a consistent answer. A regulated and trustworthy broker should never operate this way.
My experience with MEX Atlantic has been one of the worst experiences I have had with any broker. Traders should think very carefully before depositing money here, especially if they ever expect smooth withdrawals or transparent treatment once profits are involved.
Reply from MEX ATLANTIC
I had USD 1,960 sitting in my account. I stopped trading for a while... life happens. Then one day I log in and the account is completely empty. Zero. No email, no warning, no monthly deduction on any statement. Just gone. When I reached out, they told me it was inactivity fees.
Here's what gets me: every single month they sent me a statement showing my original balance. They knew exactly where to find my email address. But not once did they mention that fees were being charged. Not once did they say "your account is inactive, this is what's happening." They just kept sending statements with the balance while quietly letting the charges pile up in the background.
After I complained, they refunded USD 1,000. So they clearly had room to move, which tells you something.
Their policy says $60 per month. Fine. But if you charge monthly fees, charge them monthly. That way a client sees it, reacts, withdraws or deposits. Instead they let 16 months accumulate in silence and took USD 960 in one shot. The clause also says they "may" charge the fee not that they will. Funny how "may" always seems to mean "will, without telling you."
A broker that emails you monthly statements but can't find the words to mention active fee deductions isn't being forgetful. It's a choice.
I've withdrawn my remaining balance. I won't be back !
Reply from MEX ATLANTIC
The BOT associated with Alex Kazz is a con. He is a con man and although doesn’t have association with this company claims he knows the traders of this company. Avoid at all costs
Reply from MEX ATLANTIC
Easy to open up account, best customer support, easy process of deposite and withdrawal. Low spread. Must recommended trading platform.
Reply from MEX ATLANTIC
I have had alot of problems trying to login to the web trader platform over the last 5 months of using the platform and also had some issues trying to withdraw my money as well, they definitely need to clean up the bugs in the system.
Reply from MEX ATLANTIC
Customer service is not really good when you ask question
Reply from MEX ATLANTIC
Be Careful Scamme company No make Deposit because didn't Payment my 70.000 usd and tell me didn't pay ( if need i have all Proof documents) my account number: 919562
Reply from MEX ATLANTIC
I had been trading with MEX long time.Maybe 3 years or more. My trading had always been very basic and simple. Manual trades when free some times following news announcements or trades via EA like a EURUSD bot i was having with martingale logic. I was trading this year with a frequency like 2 trades per week only. Poor results, last 2 months i could only see losses. I had no issues with the broker; either via email or thru their online support chat they were reverting promptly and professionally. Friday last week i received an email they terminated my account. They asked me to withdraw my funds. However they stopped answering any emails and as you guess no withdrawal is honored. I am really astonished they try to forefeit profits of such a basic trading style to avoid pay them while the account is under review as i guess they try to see which profits to cancel so as to pay out less. so guys be careful. They let you trade for some years but when they see you have or have had some profits they will freeze your account like me, not giving you your money and they may find all excuses not to pay you. Trade with a reputable broker instead regulated by Tier 1 regulators not to have problems. My trading account was the 804023
update 30/4
Things are getting worse. Nobody reverts to any of my emails any more: Cs, my account officer or the compliance team. Withdrawal button has been disabled and last withdrawal cancelled. seems they are keeping all the money after stopping any communication. you want to keep trading with them. Go ahead lose all your funds...
Update 18 May
Eventually unfrozen the account and was able to withdraw all funds including profits. This period they are reviewing many client accounts so many of you may have issues.
Reply from MEX ATLANTIC
Reply from MEX ATLANTIC
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.