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Merchant One Reviews 

29,618
•
TrustScore 5 out of 5

4.9

Card Processing Service
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Review summary

Created with AI, based on recent reviews

Evaluating 11,411 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the knowledgeable staff for providing exceptional support, remaining patient, and carefully guiding people very smoothly through complex technical device setups. Consumers deeply appreciate the professional attitude, friendly demeanor, and prompt assistance received during various daily service interactions and important account updates. Some reviewers were not happy with communication gaps, noting frustrating difficulties in receiving promised callbacks or timely follow-ups regarding account management issues. People also experienced prolonged uncertainty when trying to resolve administrative questions or closing procedures across different departments without obtaining clear answers.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently noting that reviewers received friendly, patient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff made the process... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers experience very fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Greg was quick to understand the situation. He was always polite and attentive as I described the problem and the details. I felt comfortable talking to him and could tell he was tuned in. Greg took a... See more

Rated 5 out of 5 stars

Neil was a huge help in cancelling my account after I closed my business. I had been tbru several other representatives in prior calls and ALWAYS got lost, dropped, promised a call back, etc. Neil j... See more

Rated 5 out of 5 stars

Drew was helpful, patient, and understanding when helping us pair our Clover reader. It did not go smoothly and took quite a bit of time to make all things work. Drew stuck with us and helped us... See more

Rated 5 out of 5 stars

Joey went above and beyond with my case. He was very friendly and extremely helpful every step of the way and made sure I was totally happy and satisfied with everything. He even did some research on... See more

Company details

  1. Card Processing Service
  2. also in
  3. Business to Business Service
  4. Eftpos Equipment Supplier
  5. Financial Consultant
  6. Payment Service

Written by the company

Merchant One provides direct processing for credit cards, free state of the art equipment, next day funding on ALL card types, and account executives. All at the lowest rates in the country.

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

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Asks customers to review

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4.9

All reviews

(29,618)

10,954 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Exceptional service from Gary!

Exceptional service from Gary!

I was thoroughly impressed with the service provided. Gary was professional, helpful, and went above and beyond to make sure everything was handled smoothly. Great experience all around!

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Deposits

Mr. Bello customer's service very professional and prompt to assist me in acquiring the answers I needed.

Thank you!

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

The representative was very helpful

The representative was very helpful, friendly and most import, was very thorough.

We got disconnected from our phone call, and he did not hesitate to immediately call back, that shows his commitment and level of performance, in his dedication to the company.

Employees such as this are rare, valuable, and priceless.

Thanks Again,
Ronald Buscemi
R & B Custom Designs LLC

November 3, 2026

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