MAURIPRO Reviews 

I placed an order. They could not fulfill it. They “claim” they emailed me. They emailed to wrong address.
No response to replies to their SMS texts.
No response to chat feature.
No reply to phone calls.
If you expect ANY customer service, DO NOT use MAURIPRO SAILING WEBSITE!
They are terrible!

They sell quality products for sailing. I haven't received a defective product yet. I bought a snubber. It was pricey, but worth the expense.

They picked and shipped the wrong goods. A more expensive part but useless non the less on my boat. AI assistants make it impossible to talk to a real person. 5 or more emails with a response that makes no sense. Ultimately they tried saying the correct goods have been sent, and provided the old fedex shipping number as evidence, which is obviously false.

I had a problem powering up the device. Service at Mauripro helped me through it and all is well. All previous purchases were perfect. It is not always the case but with their help all is good. Would highly recomend.

I had trouble coordinating a return to MauriPro. After sending the product back with return code, it took 6 months before I discovered they never received my package. Frequent attempts to contact them failed. Only after posting to Trustpilot did someone respond. Caution here if you expect to return products and may need support with this. But... I love their product suite.

I ordered a Lewmar port light seal using the part number Lewmar gave me. It was the wrong seal. I immediately contacted Mauripro to return it. Finally a few days before my 30 window was up I got an RNA. I returned the seal UPS, which I paid for, and over a month later “Lewmar” said it was ok. When I received my refund it was not what I paid. I will NEVER do business with Mauripro again.

Very poor customer service. I initiated a return the day I received my item. It took weeks for them to authorize the return and when they finally did the refund they charged a restocking fee. The fee was only to be charged if the I didn’t return the item within 30 days! Again I tried to return my item the day it was received any delay was due to Mauripro. They take an extremely long time to respond!

Over many years and numerous orders place without incidence things have now changed. In the transition to AI by Mauripro there no longer is a physical "in the flesh person" to address an order issue. In place of a human is an algorism that assures you that your order concern has been handled and that you will be receiving a confirmation email to verify that your order concerns have been addressed and a tracking number will be provided. Which is not the case. When you call to request a real person to speak with regarding this issue a second and third time (providing Tracking number again) the cyclic response begins again, without addressing where is the order. Off to the bank to cancel order.

I don't think I will be ordering from them again they are very slow I ordered so sheets for my Jenny and 2 1/2 weeks in I still hadn't got them checked on it they haven't even been made yet. Now I'm not a brain surgeon but to go out and cut 255 foot lengths of rope I mean if you took your time should take about 15 minutes maybe if you move slow. I had to call multiple times and of course they pawned it off on wherever it is if they get the rope from and wouldn't give me the phone number said they would call me three times I was told they would call me back and no one ever called me so after 20 something days I logged on and it looks like my sheets were mailed. Here's the problem I was supposed to go sailing next week and they're not going to get here till next Friday so that blows that trip not happy..UPdate ..sheets got here Tuesday but I had already cancelled the trip ..at least they stepped up

Mauripro is completely incompetent. I placed an order for something listed as “In Stock”. Was informed it was in fact not in stock and had an 8-12 week lead time. Placed the order. 4 weeks later was texted that they needed a second approval to submit a special order. They are so incompetent it is painful. Please save yourself the trouble and order from literally anywhere else. Should be a 0/5 star option.

Fantastic and fast service. I have found a new source for my marine supply needs! Thank you very much.

Gustavo and Mauripro and super knowledgeable and responsive.
Best customer service!

Received item earlier than estimated. Item was packed well and arrived in excellent condition..

I had a few problems with my order because of it being December and because of that had to communicate by email vs talking directly with the company. BUT, replies were within 24hrs and they were great about taking care of the problems. It took until January to get all that I ordered but the quality is outstanding and I will order from them again as well as recommend them.

I had visited the website to purchase a difficult to find part. However, the international shipping options appeared limited, thus I did not complete the purchase. Ms. Adriana reached out to offer assistance, an act I have not experienced from any other vendor. She did an excellent job of providing a better shipping option and we completed the transaction with minimal delay. I am impressed...

I cannot get anyone to besides the chat app. Trying to get some tech help on a bow sprit. I live person would be nice!

Excellent customer service and support by Alexandra, fast shipment

Very responsive to questions. Quick to solve problems. Fast processing and delivery.
Great customer service!

good experience

Great service from Adriana, help me get what I needed when I needed.
Thanks