MAWISTA Reviews 

Please DO NOT sign up for this company. They will ALWAYS find a way to not reimburse you.

I had an accident and called the ambulance and was advised by the paramedics and transported to the hospital. The wound was not deep and was treated but the transport was necessary.

I have sent a million emails to mawista to reimburse my ambulance costs, which is equivalent to rent for two months!

And my contract states it very specifically, that ambulance costs are reimbursed when deemed necessary! (THE PARAMEDICS DEEMED IT necessary! )

But they just dont pay back.

Hello MAWISTA, I’m urgently waiting for my insurance confirmation. It has now been more than a week since I completed the payment, and I still haven’t received any confirmation or update.
My deadline is approaching very soon, and this delay is becoming a serious concern for me as I need the insurance confirmation for my visa procedures. I kindly ask you to check my case as soon as possible and provide me with an update without further delay.
Thank you for your prompt attention.

Thank you for your response. Six days ago, I emailed the requested details and documents to the complaint email address provided by your team on this platform. However, I have not received any acknowledgment or response yet.

My refund case is still unresolved, and I am still waiting for the payment to be processed. I would appreciate it if the MAWISTA team could please check my complaint and provide an update on the status of my case.

I hope this matter can be resolved soon.
Himat Ali

After dialing in to be connected to someone for a second time I was finally patched to David Videtič. What I thought was going to be a frustrating process quickly turned out to be the best service I've received in a while. He was very patient, professional, friendly and helpful. Totally appreciate his commitment to assist internationals from my experience.

AVOID MAWISTA AT ALL COSTS.

I applied for health insurance through MAWISTA for my stay in Germany. My application was rejected — twice. No insurance contract was ever concluded, no coverage was ever provided. Despite this, they charged my credit card approximately 27,614 TL (around 600+ EUR) for TWO policies that never existed.

When I contacted them, I received one reply on 23 June saying "Allianz is reviewing the case." Since then: COMPLETE SILENCE. I have sent multiple follow-up emails over several weeks, including a formal notice with a deadline. Not a single response. Not a single cent refunded.

Think about it: they take your money for a service they refused to provide, and then simply ignore you. This is how MAWISTA treats international students and expats who trust them at one of the most stressful moments of their lives — moving to a new country.

If you are coming to Germany, DO NOT give this company your card details. There are other insurance providers who actually respond to their customers. I am now forced to pursue this through my bank and the German authorities just to get back money that was never theirs to take.

Absolutely unacceptable customer service. Zero accountability. Stay away.

They are not answering in email or phone!!!!!!!!!!

Only book if you absolutely have to, and book the lowest pack possible. It does not cover anything anyway. They are just a middleman between Allianz and have no control over any claim.

Mawista staff never reply to emails; they completely ignore us. It is impossible to get through on the listed phone number because it is entirely blocked by an automated bot.

I have been trying since February to get my €75.00 refund processed. This is for an age tariff adjustment that was confirmed in writing by support staff back in January, combined with a €49.00 duplicate premium charged during a contract transition. Instead of resolving the issue, customer service sent a generic copy-paste reply on March 20 completely ignoring my account history, and now the company has gone completely radio silent on my latest ticket (Ticket No. 2382761).

How can you explain this? I demand an immediate refund of my €75.00, as you are unlawfully withholding my money.

If I do not receive a response and an immediate resolution to this issue, I will be forced to file a formal complaint with the Verbraucherzentrale and escalate these unfair billing practices to the BaFin, as I am fully entitled to do so while in Germany.

Mawvista is devoid of empathy IMHO. They reject people saying that something is a "pre-existing" condition when you extend your contract with them. They will tell you that a (forced) contract change, even while continously insured by them, means that they start the clock anew. IMO this is psychopathic level behavior, I cannot imagine that the low-level employees forced to write these horiffic emails sleep well at night.

Still waiting for my refund.
I have cancelled a policy over a month ago, and am yet to receive a refund. The customer service number only connects to an AI bot. Over email, you have to wait weeks for a reply. Absolut unterirdisch. Would not recommend this insurance to anyone.

Mavista staff never reply to emails; they completely ignore us. It is impossible to get through on the listed phone number.
Moreover, I have already written to Mavista twice (on June 2 and 4) regarding the cancellation of the insurance included in my Fintiba package and provided details of a replacement policy from the same company. Yet today, I discovered that Mavista has debited the monthly insurance premium of €115 from my account.
How can you explain this? I demand a refund of my money, as you have unlawfully withheld it.

If I do not receive a response and a resolution to this simple issue, I will be forced to file a complaint with the *Verbraucherzentrale*, as I am fully entitled to do so while in Germany.

David Videtič was very welcoming! Thank you for your prompt service...

If you have insurance from MAWISTA, it's better not to get sick.

What a waste of money i payed for 6 months straight was admitted to the public hospital ONCE and they didnt cover anything, save your money it costed me a fortune

They never sent me a confirmation for my application, after 2 weeks. Phone number doesn't even work, follow-emails with no response, so now that I want to cancel I don't even know how. Seems like a scam more than a genuine company.

Very disappointing and frustrating experience with Mawista. I requested the cancellation of my insurance and a refund after being legally insured with a German public health insurance (hkk) starting from October 28, 2025.

The public insurance was confirmed retroactively at a later date, so I was not aware of the overlap. As soon as I received the official confirmation, I informed Mawista immediately and in good faith.

Despite this, they refused both the cancellation and the refund, rigidly hiding behind the 3-month rule, without any willingness to review the situation fairly or consider the obvious overlap that should not exist within the German system.

In practice, this means paying for double insurance with zero flexibility or support from their side.

On top of that, their policy coverage is unclear and contains inconsistencies, which makes it even harder to trust what you are actually paying for.

Customer service is formal but ineffective, offering template responses instead of real solutions. I strongly recommend reading the coverage details very carefully and considering other options before choosing Mawista.

My Experience with MAWISTA Customer Support — Very Frustrating ⭐
I have been trying to contact Mawista’s customer support since January, but their system makes it almost impossible to get any real help. Whenever I call the support number, the automated phone system asks me to choose a language. I clearly say English, yet the system never understands me and eventually disconnects the call — repeatedly.
I also tried reaching out by email, but the only responses I got were generic automated messages saying someone will get back to me. That doesn’t solve anything — I still haven’t talked to a real person about my issue.
For an insurance provider, accessible and responsive customer support is essential. If customers cannot reliably reach the company by phone or email, it makes handling important matters like reimbursements, documentation, and policy questions extremely stressful.
At this point, the lack of proper support makes me seriously consider switching to another provider. Mawista needs to fix its phone system and improve its customer service if they want to retain customers.

I was stuck, but they took care of it right away. Thank you very much.

I have paid for 9 months insurance on 22 February 2026 and have not received the insurance yet.
Emailed multiple times. No response other than auto replies.
Its a matter of urgency now..

Due to a system error on MAWISTA’s side, my contract was never activated. I was not informed about this for weeks, despite trying to contact the company multiple times.
As a result, I have been without health insurance coverage for 3 months. During this time, I could not access health services. This is unacceptable for an insurance provider.
Even worse, my contract number was changed because of their internal mistake. I had already submitted my residence permit documents with the previous contract number and was waiting for the decision. Their error has now created uncertainty regarding my legal process.
Only after weeks of silence did they suddenly respond and create a new contract. There was no proactive communication, no accountability, and no clear explanation about how this affects my residence permit application or payments.
This level of mismanagement and lack of communication is extremely disappointing. I expect full transparency and an official written clarification to prevent further damage.
I would strongly advise others to be cautious.