Let's Do This

AI customer service agents are only truly useful if they can do more than answer a question. They need to be able to take action on participant requests - that's what actually reduces the workload for event teams in the run-up to event day. This is the challenge we’ve been working on with our Experience Agent since our last webinar in July. On Wednesday 23 September, we’re hosting a live webinar to show how the Experience Agent can now take action on participant requests - from start to finish, without handing back to an event team. Rob Cope and Berenika Kotelko will demo the agent responding to requests, including editing participant details, sending wave times and bib numbers, and resending registration confirmations and receipts. We’ll also show you a sneak preview of the new inbox we’re building. A place for the conversations that are resolved by our agent, and ones handled by your team - showing you how you stay in control of what the agent can and can’t do. How AI Agents Can Action Participant Requests & Clear Your Inbox Wednesday 23 September, 5:30pm BST / 9:30am PT ⚡ Sign up here: https://lnkd.in/ey2aEtgZ

AI in event operations becomes truly valuable when it can do more than answer questions. It needs to take action. That is the focus of the upcoming Let's Do This webinar, where Rob Cope and Berenika Kotelko will demonstrate how their Experience Agent can now handle participant requests from start to finish. From updating participant details and resending confirmations, to sharing wave times, bib numbers and receipts, the aim is simple: reduce the pressure on event teams during the busiest period before race day. The session will also include a first look at the new inbox, designed to give organisers full visibility of participant conversations and make it easier to manage the cases that still need human support. An important point for organisers: the Experience Agent is not limited to events using Let's Do This for registration and can work alongside other registration platforms. 📅 Wednesday, 23 September 🕠 17:30–18:15 BST A relevant session for anyone working in race operations, participant services, customer support or event technology. https://lnkd.in/emGj2kZX #ERBC2026 #EuropeanRunningBusinessConference

AI customer service agents are only truly useful if they can do more than answer a question. They need to be able to take action on participant requests – that’s what actually reduces the workload for event teams in the run-up to event day. This is what Let's Do This has been working on with their Experience Agent since their last webinar in July.On September 23 they are hosting a live webinar to show how the Experience Agent can now take action on participant requests without handing back to an event team. https://lnkd.in/gDaDPQ7n

The real value of AI in event operations is not just answering questions. It is being able to actually take action. That is what makes the next step of the Let's Do This Experience Agent particularly interesting. From updating participant details and resending confirmations, to sharing wave times, bib numbers and receipts, the agent is now designed to handle requests from start to finish without everything coming back to the event team. For organisers, especially in the final days before race day, that can make a huge difference. Participant support is one of those areas that can quickly consume time and resources when teams are already under the most pressure. On 23 September, Rob Cope and Berenika Kotelko will demonstrate the Experience Agent live, including the new inbox that gives event teams visibility over every conversation and lets them step in where human support is actually needed. And importantly, this is not limited to events using Let’s Do This for registration. The Experience Agent can work alongside other registration platforms too. A very relevant session for anyone working in race operations, participant services or event technology. Sign-up link in the original post.

The Experience Agent handled over 11,000 participant conversations in one race week. A 95.4% resolution rate... that is pretty wild to see in the middle of the busiest week of an organizer’s year📈 Honestly, we’re so excited about what the team have been building with the Experience Agent. It’s really is a genuinely game changing tool for organizers!! On Wednesday 23 September, Rob Cope and Berenika Kotelko are going to host a webinar to show it taking action on participant requests live, from changing details to resending confirmations. They’ll also show the new inbox we’re building so event teams can see and manage the conversations that need them. And you don't need to be on Let's Do This for registration. The Experience Agent works with any registration platform you're already using. 📣 How AI Agents Can Action Participant Requests & Clear Your Inbox: Wednesday 23 September, 5:30pm BST / 12:30pm ET If race week has ever swallowed your inbox, come join us. Sign-up here: https://lnkd.in/dcXXYTin

Let's Do This's Pioneers podcast releases its latest episode this week, sitting down with Paula Radcliffe, former marathon world record holder, one of the greatest distance runners in history. The episode unpacks what mass participation running actually means to someone who spent her career at the very top of elite sport. https://lnkd.in/gysvu36B

Sparta har i dag offentliggjort et partnerskab med teknologivirksomheden Let’s Do This 🤝 Let's Do This leverer en registreringsplatform og AI-baseret platform, som giver Sparta nye muligheder inden for event management, medlemsservice, marketing, kundeservice og data. Den nye platform anvendes allerede i næste uge, når lotteriet til CPH Half 2027 åbner onsdag den 16. september. “Sparta har skabt noget sjældent: En forening, der kombinerer størrelsen og rækkevidden fra store motionsløb med nærheden i et lokalt løbefællesskab,” siger Sam Browne, CEO i Let’s Do This. “Vores opgave er at give foreningen bedre værktøjer, ikke at ændre det, der gør den særlig. Partnerskabet handler om at lade teknologien understøtte medlemsoplevelsen, så de mennesker, der møder op for at træne og deltage i løb, oplever endnu bedre støtte på deres rejse.” Det nye partnerskab skal styrke Spartas samlede aktiviteter og skabe mere værdi for medlemmerne og en bedre og mere personlig oplevelse fra den første registrering til race day. “Alt, hvad vi gør, tager udgangspunkt i vores medlemmer og deltagere og den oplevelse, vi giver dem. Partnerskabet med Let’s Do This handler om at bruge deres innovative platform til at styrke den relation yderligere. Uanset om man træner på Østerbro en tirsdag aften eller rejser til København for at deltage for første gang, skal man opleve, at man er en del af noget, der er større end det enkelte event,” siger Dorte Vibjerg, direktør i Sparta Atletik & Løb. Let's Do This samarbejder i forvejen med nogle af verdens største løb og events, herunder TCS London Marathon, Bank of America Chicago Marathon og Nike After Dark Tour.

AI customer service agents are only truly useful if they can do more than answer a question. They need to be able to take action on participant requests - that's what actually reduces the workload for event teams in the run-up to event day. This is the challenge we’ve been working on with our Experience Agent since our last webinar in July. On Wednesday 23 September, we’re hosting a live webinar to show how the Experience Agent can now take action on participant requests - from start to finish, without handing back to an event team. Rob Cope and Berenika Kotelko will demo the agent responding to requests, including editing participant details, sending wave times and bib numbers, and resending registration confirmations and receipts. We’ll also show you a sneak preview of the new inbox we’re building. A place for the conversations that are resolved by our agent, and ones handled by your team - showing you how you stay in control of what the agent can and can’t do. How AI Agents Can Action Participant Requests & Clear Your Inbox Wednesday 23 September, 5:30pm BST / 9:30am PT ⚡ Sign up here: https://lnkd.in/ey2aEtgZ