Firstly I would have given five stars, because I can not fault what the service is designed to do. However, when picking a machine, I picked the one that you decided was the closest fit to my last one. When it arrived, the only issue was the plug cable not being long enough. When I called, there were discussions around me measuring the cable, options of buying and extension lead and speaking to the manufacturer.

The constant back on phone was ridiculous until I blurted out that I want to make a complaint, which i never got a response to.

You picked up the machine and allowed for me to chose another, which was great. The new machine arrived and the man that delivered it was really nice and even offered to unpackage it for me. Just to confirm that the same friendly service also came from you other delivery drivers