Hi Johnathan, account blockings are typically prompted by an automated infrastructure maintenance system responsible for managing our network capacity. Its purpose is to prevent service abuse and ensure the fair distribution of network resources among all users, enabling everyone to enjoy a consistent and reliable VPN service.

The automated infrastructure maintenance system automatically initiates a blocking procedure, if it detects network resource usage anomalies. Such anomalies may result from irregular traffic volumes (e.g. DDoS attacks), extremely large numbers of connected devices, and similar triggers.

That being said, we would gladly double-check your case. Could you reach out to us at miles@surfshark.com so we could take a closer look?