Dead Plants
Please avoid this website. Ordered plants worth 400 euros. It came in parts after significant delay (they call it spring rush, which I understand). What I don’t understand, the reason and lack of empathy with the condition the plants were delivered in. Broken, damaged, completely dry and with roots exposed. And the policy of return was not honored. They ask me to pay for shipping the return of 5 big heavy boxes. I paid a premium for normal plants and received them in horrible condition. They don’t only lost me as a consumer but ensured to piss me off to such an extent to write this review. Please avoid them
Reply from Groeneparadijs.nl
Dear customer,
Thank you for taking the time to share your experience. We are very sorry to hear about the condition in which your plants arrived and the disappointment this has caused. This is certainly not the experience we want for our customers, especially after placing such a large and valued order.
While it’s true that the spring season brings an exceptionally high volume of orders, this does not excuse plants being delivered in poor condition or a lack of support in resolving such issues. We fully understand your frustration, and we sincerely apologize for any stress or inconvenience this situation has caused.
Regarding the return process, we are currently reviewing how we handle larger shipments and return logistics to make this clearer and more fair for our customers. Your feedback is extremely valuable in helping us improve.
Once again, our apologies and thank you for helping us do better.
Kind regards,
The Groene Paradijs Team