Varun Saraf

Dear customer,

Thank you for taking the time to share your experience. We are very sorry to hear about the condition in which your plants arrived and the disappointment this has caused. This is certainly not the experience we want for our customers, especially after placing such a large and valued order.

While it’s true that the spring season brings an exceptionally high volume of orders, this does not excuse plants being delivered in poor condition or a lack of support in resolving such issues. We fully understand your frustration, and we sincerely apologize for any stress or inconvenience this situation has caused.

Regarding the return process, we are currently reviewing how we handle larger shipments and return logistics to make this clearer and more fair for our customers. Your feedback is extremely valuable in helping us improve.

Once again, our apologies and thank you for helping us do better.

Kind regards,
The Groene Paradijs Team

Good morning Varun,
We are sometimes asked about the appearance of Thrive wet foods. Some people wonder why there is a variance in our wet foods, in not just colour, but also how watery they may look.
After creating food for humans for many years, over twenty years ago, we set out on a mission to produce the healthiest pet foods using only the very best quality, REAL ingredients. Every pet food brand says this, but they still add things to the food so it looks lovely to pet owners; we do not. Our approach has always been to avoid unnecessary additives, colours and thickeners in our products. Cats don’t care what it looks like, just what it tastes like, and we only care how good it is for your pet!

100% REAL FOOD 0% NONSENSE.

We believe that kittens and cats deserve the very best nutrition without any added nonsense. After all, why would you add nonsense to pet food when you want to create the best nutrition for them that they can really enjoy!?

Unlike other pet food brands that use thickeners and colourings to ensure a consistent appearance, we have chosen not to include these additives in our Thrive foods. We believe that kittens and cats don't care about the appearance of their food, and these additives do not benefit them in any way. As a result, each batch of Thrive food may have a natural variance in appearance, just as real foods do.
We understand that some cat owners expect pet foods to look identical every time, however, we believe that only over-processed foods are truly identical in appearance every time you have them. Real foods, including our Thrive products, may naturally vary in appearance.
Our commitment is and always will be; to provide 100% Thrive products with 0% nonsense.

If you still have any concerns at all, please email us info@thrivepetfoods.com

Hi Varun, bedankt voor het schrijven van jouw review. Mijn excuses voor deze ervaring, het is niet de bedoeling dat er beschadigingen ontstaan. Ik kijk dan ook graag met je mee naar een passende oplossing. Namens het webcareteam kom ik graag met je in contact. Als je dat op prijs stelt, stuur ons op Facebook (odidonederland) of X/Twitter (@odidonederland) dan gelijk je postcode, huisnummer, geboortedatum, je 06-nummer en de laatste vier cijfers van je rekeningnummer, een kopie van deze review en foto's van de schade. Mijn collega's of ik helpen je dan gelijk verder! Groetjes, Teresa van Odido

Goeiedag Varun Saraf,

Thank you for your review.

Unfortunately I see that your workorder was in december and that is 6 months ago. If you can send us pictures we can look into it for you.

You can send the pictures to online@guidion.net

Kind regards,

Ilgi

Team Guidion

Good evening Varun, may I ask you to send us a private message via Facebook or X, please? I would like to solve this for you so that you have insight into why this problem still exists or where exactly it went wrong. We won't stop until you find your answers, promise! If you do not have a social media account, you can also visit our online Community: community.odido.nl Create a topic and our moderators will ensure that you have an answer within 24 to a maximum of 48 hours. Greetings, Jason from Odido