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Groeneparadijs.nl Reviews 

11,418
TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

I ordered some plants and, since I was in the area the following week, I chose to pick them up. Right after placing the order, I sent an email asking whether the order would be ready that day, but... See more

Company replied

Rated 5 out of 5 stars

I ordered blueberries, lavender, campanula and a plum tree. They all came in a good state, packed very carefully and protected. After I planted them - they grow well. Blueberries riped - very tasty.... See more

Rated 4 out of 5 stars

I bought plants & flowers from Groeneparadijs several times: Lavenders, Blueberries, Plum tree, Grapes and some other flowers. Plants always come in a good well protected packaging. The plants have go... See more

Rated 2 out of 5 stars

Several plants were a lot smaller than expected, bashed up, or discoloured. Sending took a lot longer than advertised for two orders. In one order only half the plants were sent and the other half in... See more

Company replied

Company details

  1. Garden
  2. Garden centre
  3. Nursery
  4. Wholesale Plant Nursery
  5. Wholesaler

Written by the company

Wij zijn een gespecialiseerde webshop voor tuinplanten, actief in zowel Nederland als België. In ons uitgebreide assortiment vindt u alles voor uw tuin: van bodembedekkers en siergrassen tot haagplanten, klimplanten en sierheesters. Bij ons kunt u eenvoudig en betrouwbaar planten online kopen en zeker zijn van de beste kwaliteit. Bij Het Groene Paradijs profiteert u altijd van groeigarantie op alle geleverde planten. Zo bent u verzekerd dat uw nieuwe aanwinsten goed zullen aanslaan in de tuin. Bestellingen worden snel verzonden, meestal binnen vier werkdagen. U kunt uw bestelling laten thuisbezorgen of ophalen bij een PostNL-afhaalpunt in uw buurt. Ook is het mogelijk om uw planten gratis af te halen bij Het Groene Paradijs in Gilze (Noord-Brabant). Onze klantenservice staat klaar om u persoonlijk te adviseren, zowel telefonisch als via chat, e-mail en Facebook. Of u nu vragen heeft over plantenverzorging, levertijden of het bestellen van de juiste producten, ons team helpt u snel en vriendelijk verder. Dankzij onze lage verzendkosten van slechts € 6,95 per bestelling binnen Nederland en België en de mogelijkheid tot veilige betaling met AfterPay, PayPal, iDEAL of bankoverschrijving, maakt Het Groene Paradijs het online tuinplanten bestellen eenvoudig, betrouwbaar en voordelig. Met een breed aanbod, snelle levering, uitstekende service en scherpe prijzen zijn wij uw betrouwbare partner en online tuincentrum voor alle tuinprojecten.


Contact info

Promotion box for Groeneparadijs.nl

Snelle levering voor uw groene planten

Vers van de kweker, snel bij u thuis.

3.6

Average

TrustScore 3.5 out of 5

11k reviews

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3.6

All reviews

(11,418)

1,310 reviews in the last 12 months

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Rated 1 out of 5 stars

I am very disappointed with this online…

I am very disappointed with this online company. No way to contact them on the phone. I sent 5 emails that my orders is incomplete and even showed them proof but they seem to ignore it!

28 April 2026
Groeneparadijs.nl logo

Reply from Groeneparadijs.nl

Dear,

Thank you for your review.

We are sorry to hear that you are disappointed with your experience. Due to the busy seasonal period, response times to emails can unfortunately be longer than usual and we are not always able to respond as quickly as we would like.

We also regret to hear that your order appears to be incomplete. Our customer service handles requests in order and will respond as soon as possible.

Your feedback regarding our communication and accessibility is appreciated and will be taken into account.

Rated 1 out of 5 stars

It's very dissatisfied and disappointed…

It's very dissatisfied and disappointed experience! I ordered 30/04 and they delivered it only 16/05. In order it was Wisteria floribunda ‘Black Dragon’ 50-60. But all tree plant is 20-30 maximum. Never again!

16 May 2026
Unprompted review
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Reply from Groeneparadijs.nl

We are sorry to hear that you are disappointed with your order and the delivery time.

Please note that the indicated plant height is always an indication and can vary depending on the season and growth stage of the plant.

Rated 3 out of 5 stars

I ordered three Hydrangea arborescens…

2nd UPDATE: Finally 3 new plants are on their way. Hopefully the correct ones this time.

UPDATE: YOUR reply misses the point. After my treatment the plants are NOW in good shape. BUT: You sent me the WRONG kind. A much CHEAPER hydrogena but charged me triple the amount they are worth. Your service is telling me the young plants will somehow miraculously change their kind while growing - sounds more like a fairy tale to me. You owe me a replacement or a refund. Am I actually contacting real people or is this AI?

I ordered three Hydrangea arborescens 'Pink Annabelle'. On arrival the plants looked dreadful. I had to remove most of the brown leaves and when the new leaves unfolded it became clear that I had received the wrong plants. Unfortunately, the delivered plants were clearly not the smooth hydrangeas I ordered, despite being labeled as such. The delivered plants show the typical morphological characteristics of a Hydrangea macrophylla (bigleaf hydrangea) instead of the features characteristic of Hydrangea arborescens. I wish I could upload my photo. It shows this clearly.

Leaf structure: The leaves are thick, leathery, and highly glossy. The true 'Pink Annabelle', however, features matte, rather thin, soft, and almost velvety leaves.
Flower buds: The plants already show well-developed flower buds (resembling broccoli florets). This indicates flower formation on old wood, which is typical for Macrophylla. Smooth hydrangeas like 'Pink Annabelle' form their buds later in the year on new growth.

I contacted the service with my statement and photos and got an answer within 48h hours stating I was mistaken. On top they wanted to make me believe that it is due to the plants still being small. They are taking me for a fool. Thankfully I paid with Paypal. I will open a case. If I am not helped I clearly fell for a clever online scam while buying at Groeneparadijs. That makes me then an actual fool.

1 May 2026
Unprompted review
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Reply from Groeneparadijs.nl

Goedemiddag,

Vervelend dat uw planten niet naar wens zijn. Wij bieden 1 maand groeigarantie, u kunt via het formulier op de website een garantie aanvraag doen.

Mvg, Het Groene Paradijs

Rated 3 out of 5 stars

Quality of products fine - of communication not

I ordered some plants and, since I was in the area the following week, I chose to pick them up. Right after placing the order, I sent an email asking whether the order would be ready that day, but I never received a response.

On the day itself, I called 3 or 4 times, but there was no answer. The website mentions that responses may be delayed due to busy periods, but it is now April 13 and I still haven’t received any reply to my email from March 26.

That said, I did pick up the plants later and they looked perfectly fine. However, if you ever need to contact them for any reason, I wish you good luck.

13 April 2026
Unprompted review
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Reply from Groeneparadijs.nl

We are glad to hear that you were satisfied with the quality of the plants. At the same time, we apologize for the lack of response to your inquiry and for not being reachable by phone.

We respond to emails within 3 working days. Additionally, we are available by phone from Monday to Friday between 08:00 and 12:30.

Rated 2 out of 5 stars

Disappointed

Several plants were a lot smaller than expected, bashed up, or discoloured. Sending took a lot longer than advertised for two orders. In one order only half the plants were sent and the other half in another shipment without warning.

13 March 2026
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Reply from Groeneparadijs.nl

We are sorry to hear that your experience did not meet expectations and that some plants arrived damaged, discoloured, or smaller than expected. Our delivery time is 2 - 10 working days.

Part of your order may have been sent separately due to availability, which can sometimes lead to split deliveries.

Could you please send us photos of the plants you received in poor condition? This will allow us to assess the situation and provide an appropriate solution.

Rated 5 out of 5 stars

Very healthy plants

I killed a lot of plants in my lifetime. But all plant from this site are still alive. Like clematis I planted last year with no hope and it already grows and with flower buds. Very healthy plants and good customer service. Thank you. And I'll be back 😁

6 March 2026
Rated 2 out of 5 stars

Not good experience at all !

Not good experience at all !
Firstly plants delivered were too small, smaller than the range provided.
A coupon was issued in this regards, I haven't received ordered plants till now, been more than a month..
Overall, very unprofessional !

18 February 2026
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Reply from Groeneparadijs.nl

We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused. This is certainly not the level of service we aim to provide.

Our customer service team has already reached out to you regarding this matter, and we are working to resolve the issue as quickly as possible. We will make sure this is properly taken care of.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

Please answer your phone and response…

Please answer your phone and response on your email. Call 3 times no luck
Send 3 emails no luck, I would like a refund if you cannot give service.

14 November 2025
Unprompted review
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Reply from Groeneparadijs.nl

Beste klant,

Telefonisch zijn wij bereikbaar van 09:00 tot 17:00 uur, van maandag tot en met vrijdag, behalve tijdens onze pauzes.
E-mails worden binnen 3 tot 5 werkdagen beantwoord.

Rated 1 out of 5 stars

Bad packaging and damaged goods.

Very bad experience, I made an order for 3x fig Panachée plants. The order finally came it, when I opend the package I saw that some of the plants where damaged and 1 of the plants the main head was broken deu transport and bad packaging. After emailing them. The only answer I got is that I need to cut the head and continue taking care of it. I really didn't expect this answer cause when I order somthing I expect for it to be delivered in good condition and not in bad condition. I quess if you order somthing from them and it's get damaged or gets delivered in bad conditions, that's your own problem.

8 October 2025
Unprompted review
Groeneparadijs.nl logo

Reply from Groeneparadijs.nl

Thank you for your feedback.

We are sorry to hear that the plants did not arrive in perfect condition. We always try to find a suitable solution for every situation. In this case, however, a replacement was not necessary, as the plants were still in good and healthy condition and could continue to grow normally after being trimmed.

We appreciate your understanding and hope that the plants will develop well in your garden.

Rated 1 out of 5 stars

Non responsive

Non responsive, long delivery times, unreachable.
Since I cannot reply to the response from Groene Paradijs, editing my initial post here :
Now groene paradijs has posted a Standard reply that I’ve been getting to my emails after days of sending my email. The season is gone, I’ve been waiting for my order and finally they cancel the remaining order. So they expect me to now arrange the plants from elsewhere and plant them after the planting season has gone.
Great work !

4 June 2025
Groeneparadijs.nl logo

Reply from Groeneparadijs.nl

Hello,

Thank you for your feedback. We’re sorry to hear about your experience with our delivery times and communication. We strive to provide timely service and clear communication, and we regret that we didn’t meet your expectations this time.

If you’d like, please reach out to our customer service team directly so we can assist you further and resolve any outstanding issues.

Best regards,

Rated 1 out of 5 stars

Deliveries are so late and plants are…

Deliveries are so late and plants are too small

13 May 2025
Groeneparadijs.nl logo

Reply from Groeneparadijs.nl

Sorry to hear that you are not happy with our service. Our delivery as stated is 2-10 working days. The sizes of the plants are described on our website.

For further questions you can contact our customer service.

Rated 1 out of 5 stars

Dead Plants

Please avoid this website. Ordered plants worth 400 euros. It came in parts after significant delay (they call it spring rush, which I understand). What I don’t understand, the reason and lack of empathy with the condition the plants were delivered in. Broken, damaged, completely dry and with roots exposed. And the policy of return was not honored. They ask me to pay for shipping the return of 5 big heavy boxes. I paid a premium for normal plants and received them in horrible condition. They don’t only lost me as a consumer but ensured to piss me off to such an extent to write this review. Please avoid them

6 May 2025
Unprompted review
Groeneparadijs.nl logo

Reply from Groeneparadijs.nl

Dear customer,

Thank you for taking the time to share your experience. We are very sorry to hear about the condition in which your plants arrived and the disappointment this has caused. This is certainly not the experience we want for our customers, especially after placing such a large and valued order.

While it’s true that the spring season brings an exceptionally high volume of orders, this does not excuse plants being delivered in poor condition or a lack of support in resolving such issues. We fully understand your frustration, and we sincerely apologize for any stress or inconvenience this situation has caused.

Regarding the return process, we are currently reviewing how we handle larger shipments and return logistics to make this clearer and more fair for our customers. Your feedback is extremely valuable in helping us improve.

Once again, our apologies and thank you for helping us do better.

Kind regards,
The Groene Paradijs Team

Rated 1 out of 5 stars

Very unhappy with the service

Very unhappy with the service. I ordered around 50 plants and expected to be able to plant them in early april this year, expecting a delivery time of approx. 1 week. Now 4 weeks have passed and I have not received anything or any updates on my order. It has not even been dispatched with PostNL yet. Im very dissapointed.

24 April 2025
Unprompted review
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Reply from Groeneparadijs.nl

Good afternoon, We are sorry to hear you are dissappointed. We promise to send the order as soon as we can, but in this busy period of time it can sometimes take a little longer then normal. We send it probably this week. Sorry for the inconvenience.

Mvg, Het Groene Paradijs

Rated 5 out of 5 stars

Excellent packaging

Arrived on time, beautifully and ethically
packaged in straw. I’ll definitely be ordering again. Thanks

9 April 2025
Unprompted review
Rated 4 out of 5 stars

Great quality plants

I bought plants & flowers from Groeneparadijs several times: Lavenders, Blueberries, Plum tree, Grapes and some other flowers. Plants always come in a good well protected packaging. The plants have good quality and settle down well. One time when the order was big and had to be sent by several boxes - this was taking a few days between boxes. But finally everythng went well and I'm planning to buy my new plants there again:)

16 May 2024
Unprompted review

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